360 Cycles Avis 137

I was purchasing something online from their store, I rang them to double check they hade it in store and they rang me back and guaranteed me it was in store so I bought it online then they rang me back to tell me sorry we don't have it in stock after I paid for it online, it would take up to 14 working days to get it back in stock, thay refunded my money back.

Great customer service.
Excellent communication and quick delivery.

Ordered a helmet. Free and quick delivery. Happy with service

Once again, great service, fantastic friendly staff. Thank you Leon for changing lights and advice on bike and handy tips on Patrick's Day.
The service here is always first class.
Thanks guys
Kevin

Really happy with my dealings with 360 Cycles in relation to my Tenways CGO600 Pro. Got a service done at the beginning of the year. They helped me sort a warranty issue more recently and, although we had some hiccups along the way, they came up trumps in the end and I got my bike back yesterday at no cost to me. Thanks 360 Cycles and Tenways!

Quick delivery of the item which was in stock, and a call to explain that the 2nd item wasnt available, and took a note to call me when it is available again in a few weeks.

Excellent work on my son’s bike. Patient thorough and courteous.

Excellent service from Mike and Uvis. I was unable to order a product online due to it being out-of-stock. Uvis contacted me that day and let me know via a voicemail once the product was back in stock. Excellent customer service!

I was very impressed. Great system online to purchase items and book bike service. They do cargo bikes which is a great plus for us.
Take you through the process.
The day I dropped the bike off, there was torrential rain outside so they pulled up some stools for us to sit at and wait while the rain stopped. A good chat about different bikes on show and kindly offering to take any for a trail cycle in future.
The store has a great vibe, great stock but a down to earth feel. I will be sending more business their way.

In my opinion and experience, most bikes shops would consider a customer who shells out 315 quid on repairs a valued customer, and would therefore replace a chain that has clear signs of rust on it without question.

Especially when that chain is less than 2 months old.

Especially when the bike is stored in a shed overnight.

Especially when the bike has been ridden only once in wet conditions (and not even in actual rain).

And especially when this model of chain costs just 20 quid.

But not 360 Cycles.

So I won't be going back.

[NB: I gave one star because the original work was good. They just used a chain that didn't have any protective film/lube on it or else a chain that wasn't new to begin with.]

What gents! They are pros, all of them. So knowledgeable, really good at explaining things so you feel like you’re learning more about your bike even talking to them. Feels like they’re not just selling you a bike but that they’re a bike partner for you- free service for first year after you buy the bike. Also, the team culture in there is palpable- they’re a great bunch and I’m delighted I got my bike from them. Big thanks to Uvis and the whole team! Keep it up lads!!!

Order was accurate, items received were good quality. Prices were fair, as were shipping cost.

Update: it is an outright lie to suggest I agreed to the €15 compensation. You sold me a dangerous bike and tried to rely on my lack of bike expertise to screw your customer. I had it repaired at my own time and cost and you refused to cover the expense. All I wanted was the bike I bought in new condition. Your offer of a return and refund is a joke coming after I had repaired the bike and would still have left me out of pocket for the repair.

Original review: I ordered a bike online for my son’s birthday and paid for the bike to be assembled and delivered. It arrived with a punctured tyre and brakes that were later found to be dangerous. The customer service was non existent. I took the bike to be repaired nearby with the shops agreement. They refused to refund me the full vouched cost of the repairs. Awful service

Fantastic online shop and even better in store. No messing when it comes to communication, quick replies via whatsapp and email. Great advice and really have your best interests at heart. I dropped into the shop today and was greeted by one of the friendliest and most enthusiastic employees I believe I have ever encountered. Top knowledge and advice and even let me go for the longest test ride ever on a high end ebike despite the lashing rain. Don't waste your time going anywhere else,these guys are amazing!

I recently left my bike in with 360 Cycles for a service. There was easy online booking, options for various drop off times & I was kept UTD with any additional work that needed done & the cost of same. Furthermore a small adjustment that needed to be done after the service which was quickly attended to when I dropped into the shop.

Most impressive of all was my experience on the day I left my bike in.
All staff members were very busy on that day with drops offs & collections as well as people asking about bike purchases.
A member of the public who was using a rollator then arrived & asked if someone could fix the brakes on it. Despite being very busy & despite this being somewhat outside their remit the staff member said no problems & attended to it immediately.

I thought that action spoke volumes about the ethos of the business & those working there. & as such has secured my continued loyalty & prompted me to write this review

Great service, fast delivery and products as described

Fast shipping and large selection. Really happy with my purchase.

Have been using 360 Cycles for a number of years now and can’t rate the service offering highly enough. Customer facing, attention to detail, prompt, professional and totally transparent around pricing etc - are the main attributes that come to mind. Excellent use of Email, Online etc to provide updates, itemised billing etc!

After the mess up with lack of communication the 360 team completely redeemed themselves with a great service and couldn’t help out enough. I’d like to think that I must of just caught them on a bad day

I had a great experience shopping online. Delivery quickly and well packed. I'm happy with my purchase and would definitely shop with the company again.