Une étoile à défaut de zéro
Une étoile à défaut de zéro . Première et dernière fois que j'achète sur cette plateforme . L'envoi UPS n'a jamais été fait et le service client m'assure (sans aucun screenshot de preuve) que le colis m'attend en point relai . Or ce n'est pas le cas . Depuis, j'ai écrit 7 ou 8 fois et AUCUNE réponse. À éviter à tout prix .
Réponse de A Little Bird Told Me.
Hi Emilie,
We’re sorry to see your review and that you were disappointed with your experience.
We would, however, like to clarify what happened. At the time you posted your review, your order had actually not yet been shipped. There had also been no previous contact with our customer service regarding the order, so we were not aware that you were concerned about the delay at that point.
Due to family circumstances, we were temporarily understaffed, which unfortunately meant that processing and shipping orders took a little longer than usual. We had also mentioned on the product page that the delivery time for this item could be slightly longer than our usual shipping time.
Your order has since been shipped and, according to the UPS tracking information, has now been delivered to your home address.
We completely understand that a longer wait is frustrating, and we’re sorry that your order did not leave us as quickly as it normally would. We’re a small independent store and, on this occasion, unexpected family circumstances affected our usual turnaround time.
Thankfully, we’re now fully up and running again and back to our normal shipping times.
We hope your order has arrived safely and that you’ll still enjoy your purchase. ❤︎
Kind regards,
ALBTMx