Arbor Education Avis 139

Just the worst app I have ever come across, I can’t even get in.

A unintuitive piece of software that is built clunky from the ground up. Missing necessary features like homework reminders, and even the ability to tick tasks off. Interface is confusing and hard to navigate. Do not recommend.

What a headache, it's so confusing there is so much on there it's not clear, things are not in the right place as to where they should be.

It's far too busy and damn right frustrating to use.

I've unfortunately had to use it for the last 18 months and quite honestly i cannot wait for my son to leave the school and move to the middle school and I'll be so pleased not to use this.

Awful experience. No interest in making it user-friendly, no interest in helping with problems (they say "data protection prevents this"). Forces me to change password every time I use it to book a parents evening. Sometimes, at random, every time you log in, it immediately logs you out ("oops" is visible in one of the fields in the background of the logout screen). Sometimes, at random, won't let me select my child's current school (the last one didn't even use Arbor at the time my child attended!). School office staff tried but couldn't get the system to understand that one child could have two parents 🙄

I like how you can submit your assignments, I like how you can see your timetable, even though it was on every other school website thing, I also like how I can see my good points/merits and bad points/be--avia points(Accent included).

I absolutely HATE that you cannot submit Physical/Other homeworks because it shows up in my overdue bar, even from all the way from last year. And also it is definutely hard to navigate through this mediocre website. it is absolute UNSENSATIONAL.

I would NOT RECOMMEND this webite/app to everyone due to my reasons.

('-_-)

A huge waste of time digging for what you want, GUI is amazingly unintuitive. App login issues, downtimes. Signing up for events is a headache. School also can't use from what witnessed since start of this academic year (massive learning curve, unintuitive for them too) likely trapped in subscription. Hopefully school will drop it and use a better school CCMS next year. There are plenty of other options who have fully completed, tested, apps.

Absolutely garbage, signed in before, now cannot recognise my email and password, yet the school swears by it. It's the perfect example of IT at its worst and it's called progress. Bollocks

Would give Arbor zero stars if I could! NO customer services for parents - everything referred back to the school. There is no way to resolve an issue if the school cannot. I really hope that this system is cheap as chips as it is unusable and rubbish.

This app offers the worst user experience I’ve ever encountered. Its interface is maddeningly confusing and convoluted. For instance, the steps to book a before-and-after-school session are deliberately confusing leaving me anxious and concerned about whether I’ve actually made a booking. It’s almost as if someone’s orchestrating shady deals to keep this piece of rubbish in use. Cronyism.

Absolutely awful. So counter intuitive to use. Everything you need is buried deep in menus and even the most simple tasks are convoluted. Feels like just a cheap alternative to a real MIS. Serious overhaul needed! Probably the single worst thing about my day every day.

Absolutely awful. The interface is so desperately confusing. There is no way to update things. I just.. why would anybody use this?

The user interface is absolute terrible and I hate that school imposes this on us as parents and then we have no choice but to use it. I dread to think what schools pay for it as it’s simply not fit for purpose. The reviews on the App Store and here should be putting schools off using it but I fear not. It makes me angry at the school. The admin staff at school are in a difficult position having to deal with technical issues that aren’t their fault. I’m sure they hate Arbor as well.

Only getting a star because I had to give one. Absolutely unfit for purpose. The 2 years I've used this app daily at my sons school has been the most stressful, frustrating, maddening time of my life

Terrible app, just use classcharts.

Worse than Parentmail, which is saying something. Like Parentmail they offer no support and direct to the school for anything (so any bug report is impossible to make). Unlike Parentmail it's impossible to have reminders for meal orders so it's much easier to forget. The UI is terrible and the UX is abysmal.

Absolute joke! In keeping with everything in this country! Unregulated capitalism. Some tossers are making money out of it. Embarrassing! I've given up. They are obviously in bed with some of these academies. We are going backwards and I hate all of it.

The most frustrating app I’ve ever had to use.
When marking absence I’m there for so long trying to log in it frustrates me adding to an already stressful morning of having the kids unwell etc

You can only mark absence the morning of

1 star is generous, why can’t we give zero? This app is beyond bad, terrible UI and UX. And a long list of bad reviews over years shows that they don’t care.

This is the most user-friendly piece of software i have ever used. I can only think that zero research and communication with schools and colleges was ever done. Everything is long winded not easily accessible and not always correct.
If you are a school thinking of investing i would think again