We’ve now had our lease car 3 years and been covered with auto serve maintenance for that time. All 3 services and MOT were smooth from the easy online booking service to the free pickup and drop o... Voir plus
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Contacted Autoserve to arrange a car service and i was pleasantly greeted by Drew. He got what i wanted sorted and its really good to speak to someone based here in the UK i can understand clearly and... Voir plus
Unexpected and very well received. I attempted to book an MOT via Autoservces portal and didn't realise there was a date range later than I required. So I just booked and paid myself. Autoserve, and... Voir plus
L'entreprise a répondu
I don’t usually write reviews but after my experience with Charlotte yesterday and how she dealt with it, I had to give credit where it’s due. From start to finish the whole process was seamless and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers. We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network. Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.
Coordonnées de contact
2, Saint Kenelm Court, B62 8HD, Halesowen, Royaume-Uni
- autoserve.co.uk
4,6
Excellent
349 avis
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A répondu à 87 % de ses avis négatifs
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Excellent every time
We’ve now had our lease car 3 years and been covered with auto serve maintenance for that time. All 3 services and MOT were smooth from the easy online booking service to the free pickup and drop off service (amazing).
We also had to call them out as we had a puncture in a tyre, on a Sunday 90 miles from home, but someone was with us within 45mins and managed to repair it to get us on our way.
Lastly we needed new wipers which was a quick swap over at our local Halfords garage confirmed by their WhatsApp customer service number.
I cannot fault them at all and have taken out another contract for our new lease car.
4 juin 2026
Avis spontané
Really prompt and helpful service from…
Really prompt and helpful service from Drew in Fleet Operations.
29 mai 2026
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Great support from Drew to sort an…
Great support from Drew to sort an issue quickly
20 mai 2026
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A very prompt and professional response…
A very prompt and professional response to a minor glitch - fixed very quickly. Thanks, Jackie.
19 mai 2026
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Renault Astrale still under…
Renault Astrale still under warranty(73plate) leased via auto serve, car broke down and has been in garage for over 9 months, lease company does not want to know and blames Renault and Stoneacres Stafford where car has been for over 9 months without a resolution.
Lease company still charging for lease despite the fact that car has been off road under warranty for over 9 months - disgraceful.
15 mai 2026
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Very helpful with authorising work to…
Very helpful with authorising work to be completed
13 mai 2026
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Jackie was very pleasant and helpful
Jackie was very pleasant and helpful. Very pleased with the service
13 mai 2026
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Phone was answered quickly
Phone was answered quickly. Service agent was polite and knowledgeable and made it easy for me to resolve my issue.
13 mai 2026
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Quick response with all the information…
Quick response with all the information I requested.
11 mai 2026
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Contacted Autoserve to arrange a service..
Contacted Autoserve to arrange a car service and i was pleasantly greeted by Drew. He got what i wanted sorted and its really good to speak to someone based here in the UK i can understand clearly and have an actual conversation with. First time arranging a service for the new car with this company and he made it really easy for me.
1 mai 2026
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Jackie was very helpful in resolving my…
Jackie was very helpful in resolving my question
30 avril 2026
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Excellent prompt personal service
Excellent prompt personal service, and follow up text….great !
29 avril 2026
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Disgusting group of people
Disgusting group of people. Didn't fix anything and found out I had Jewish heritage and started abusing me.
7 avril 2026
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Réponse de Autoserve Ltd
Hi John,
Please kindly remove your review, we are a UK based company with no Affiliation to any business in Australia. This does not relate to us.
Regards
Autoserve Ltd
So efficient!
I spoke to Drew through WhatsApp and he helped me get a very short notice service and MOT request booked really easily - SOO grateful!
24 avril 2026
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Réponse de Autoserve Ltd
Thank you for your wonderful feedback. We’re really pleased to hear Drew was able to help you get your short-notice service and MOT booked quickly and easily through WhatsApp. We know how important it is to get things sorted at short notice, and it’s great to hear the process felt smooth for you. Your kind words will be shared with Drew, and we truly appreciate you taking the time to leave this review.
Really helpful
Really helpful, above and beyond what you would expect. Felt they were really looking for the best outcome for me, not just following a process. Jackie Jones is a legend!!
23 avril 2026
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Réponse de Autoserve Ltd
Thank you for your fantastic feedback. We’re really pleased to hear you felt supported and that the service went above and beyond your expectations. It’s great to know you felt we were focused on finding the best outcome for you. Jackie Jones will be especially pleased to hear your kind words—we’ll make sure this is shared with her. We truly appreciate you taking the time to leave this review.
Réponse de Autoserve Ltd
Thank you for your feedback. We’re pleased to hear you found our response and support efficient. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Jackie was very helpful in advising me…
Jackie was very helpful in advising me how to book a service and MOT, I found the web portal a little confusing but Jackie was very helpful in putting me on the right track. Thank you
23 avril 2026
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Réponse de Autoserve Ltd
Thank you for your kind feedback. We’re really pleased to hear that Jackie was so helpful in guiding you through booking your service and MOT. We also appreciate your comments about the web portal and will take this on board as we continue to improve. Your thanks will be passed on to Jackie, and we’re glad she was able to get you on the right track.
My company car is with Autos when I…
My company car is with Autos when I need anything doing i email them they come back to me easy with in the day And sort what ive asked
23 avril 2026
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Réponse de Autoserve Ltd
Thank you for your feedback. We’re really pleased to hear that managing your company car with us is easy and that our team responds promptly to your emails. It’s great to know we’re able to sort everything out for you quickly. We appreciate you taking the time to share your experience and look forward to continuing to support you.
Réponse de Autoserve Ltd
Thank you for your great feedback. We’re really pleased to hear you found the service friendly and the process easy. We appreciate you taking the time to share your experience
Absolutely great people to deal with
Absolutely great people to deal with, superb communication very efficient and professional.
Thank you
22 avril 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your wonderful feedback. We’re delighted to hear you found our team great to deal with, with superb communication and a professional, efficient service. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
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