Bird & Blend Tea Co. Avis 670

I had an incident with my matcha and got in touch with the team at bird and blend and was quickly resolved and replaced within the same day! Thank you so much Claire for getting in touch and helping me out!

Lovely company and staff :)

This company is amazing! The products are always great, but their customer service is a real highlight for me: whether it’s personal touches and free samples included in the package, or simply getting back to any queries rapidly - and with a helpful, friendly attitude! - I’m really happy to be supporting Bird & Blend. I’m looking forward to keep doing so for a long time to come!

Nice teas but was quite disappointed to have placed an order and receive no samples.. the website says 2 given with every order

Recently attended a tea blending event at the Nottingham store - it was such a lovely evening and Pippa and Indie were really welcoming and informative and made it a great evening. Lots of teas to taste and you get to blend your own and take them away at the end. Highly recommend this event if you love tea and want something different for the evening.

Fantastic customer service. Great matcha. They all taste so good and fresh. Every shop is fabulous. Especially the Oxford branch. Every time I go there, I get the lovely, delicious taste.

In response to your response where you sent a email ... also I now don't use that email

Yes you did but it was 12 hours after the sale ended you could of honored the order easily and you didn't it's fine I got my teapot elsewhere it actually worked out better you lost a over 50 pound order and a customer I lost nothing I'm glad buisness is doing so well you can turn away customers in this climate I was buying your tea for gifts to potentially bringing you new customers.

that order included a gift for my sister who's having cancer treatment but that's okay I'm using teapsy and whittard as there customer service was just better for me no shade but I've had more than one poor experience with your company now and I'd rather shop elsewhere

Regarding their tea advent calendars...

I've only been a B&B customer for about a year or so but can't fault any of their products/team/shops. I know this is terrible to admit but despite intermittently working in Japan i.e. land of matcha I'd much rather be whisking up some Mince-Pie-Matcha

The Matcha Calendar - 10/10 (obvious why it sells out!). I'm loving working through it. I've bought two of their matcha selection packs previously so this calendar is just dreamy.

General tea advent calendar - Yes I really liked this. Packaging is just wonderful and so sustainable but really classy. Only thing I would say - is that I'd have liked a wider selection of black teas and less rooibos in this one

Caffeine free calendar - Wonderful and ticks so many boxes. Of course their rooibos is wonderful (so many flavours!) but maybe a selection of more fruit blends and less rooibos. But otherwise fantastic. Really liked how with this and the "standard" one there's two servings per day. That way (for me anyway) I can work through the flavours and note which ones I want to buy more of later :)

The quality and variety of teas sold at bird and blend is amazing. I have never been unhappy with a purchase because not only is the taste brilliant, they are also priced very generously for the quality! Not to mention the kindness of the staff in stores; I have been to multiple and the workers are always friendly and willing to talk and help out. Overall a fantastic shop :)

I am bitterly disappointed in Bird and Blend. I live in America, and I began an order in early November. It never arrived. I placed a new larger order on December 11. It is Christmas Eve, but my gift has not arrived. I cannot believe this has happened. I doubt I will trust them again.

My wife and I attended a tea-tasting session in Cardiff.

It was very enjoyable, and the staff were helpful and informative.

Got the advent calendar for my daughter.
She tells me the teas are great.
Lovely variety of flavours and who ever blends the teas is an absolute genius!!

Went to the tea blending workshop a couple of months back but only just getting round to leaving a review!

It was an excellent experience. The team were very helpful when we changed our booking last minute to a different day and we learnt a lot about and got to try lots of new tea blends. I would say more or a tea tasting workshop as the blending was a sort of 'add on' at the end where we were just let loose with about 10 ingredients and 10 minutes to make our blends. Only slightly disappointed by this as the workshop was so good, but just wouldn't badge it as a blending workshop (the only reason I was at all dissappointed) because we weren't given any information on blending or what/ how to blend and had limited ingredients. Now on the lookout for a proper blending workshop as this has really whetted my appetite!

Bird and Blend is one of those places you just want to keep going back to because of the quality of the tea and the brilliant service you are guaranteed in each of their shops - I've been to two of their London shops and the Brighton lanes shop, and shopped with them online. Each experience has been great, and their tea is always fun and delicious

I recently bought a tea advent calendar for my partner. It has 25 different teas, and it is packed in a very nice, quality advent calendar with individual boxes. The advent calendar was expensive; £38 for 50 teabags.

The trouble is that the teas don't taste of anything. The teas have fun and creative names like pink lemonade and gingernut biscuit...but after following the brewing instructions they all just taste the same; like foisty water.

It was very embarrassing giving my partner this gift, saying I think she will really like it (she's a tea lover) and then to see her face as she try's a couple of them.

They're totally bland. At best they taste like poor quality rooibos or black tea...at worst they just taste and smell like old water.

Id return it to the store but no longer have the receipt.

Lovely range of teas, and pleasant staff both for in person and online purchasing.
Always helpful and the Facebook group are fantastic!

I always visit the Bristol store and the staff are the best! The store is beautiful and has such a great selection. From the moment you walk in it’s welcoming and just a lovely place to be. See you all again very soon ❤️

Quickly fulfilled the order. Plus a range of free tea to try as well. What is not to like.

We visited the Edinburgh branch at the weekend while in our weekend away. We walked in, and there was many teas to choose from! Myself being a really fussy tea person who only drinks the usual normal tea was really stuck on what to look for. We were greeted by a lovely staff member who helped myself and my partner find the best tea, taking note of what we both like. We also bought two glass mugs and were very happy with our purchase. We got back to our little cabin to find my partner's mug had cracked. I was so careful with the bag I was so upset as was he. I emailed bird and blend to see if they could help as the mugs themselves are quite pricey (worth every penny though!) we had a very quick response from Ian who was really helpful and managed to send us another mug. The customer service was absolutely brilliant and were so helpful! Thank you so much! I really hope a branch opens up in Aberdeen so will have to use online for now but you definitely have our custom! Highly recommend :)

Had a very positive customer service experience with Claire who resolved a mis-addressed parcel promptly and effectively over the phone.

We went to the Brigthon Bird & Blend Tea Co twice in a week because of the amazing tea and the superb customer service. My family had a sample of the Peppy Mint tea at a shop and after doing some reading, we discovered that the Bird & Blend Tea Co started in Brigthon. We tool the train from London to see the store and taste it's tea. We felt in love with the blends they have and the incredible customer service and knowledge sharing that we received from the staff; Will, Luke, Danii, and Betty. They made our experience at the store so incredible that we returned a week later and left with about 6 large shopping bags full of teas. The company owners should try to instill the same fabulous customer experience to the stores in London, as they lack the hospitality and care we saw in Brigthon. The teas as still magnificent, but the the service at the Borough Market store made us take the train back to Brigthon for more tea.