I ordered the wrong item and immediately reached out via chat and email to exchange the chairs before they shipped. I was surprised when they responded even though it was 10:30 pm. I will absolutely o... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
WE ABSOLUTELY LOVE THESE CHAIRS! The quality and design is amazing, just as stated, and the shipping time was impressive also. I will definitely be ordering more from Chairus!!
L'entreprise a répondu
Great chair, but all the boxes arrived damaged, and one seat was cracked. I purchased additional insurance, so I hope the issue can be resolved. Will report back.
L'entreprise a répondu
The styles of seating are very good, and the prices are fair. Construction quality is very good, although three of my four dining chairs did develop small cracks in the lower wood frame because of im... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de CHAIRUS
Écrit par l'entreprise
CHAIRUS: Chairs "R" Us
CHAIRUS started in 2014 with a simple yet powerful idea—to offer a dedicated space where customers can find the perfect chair for every need. Dining chairs, counter & bar stools, sofa, benches, accent chairs and more.
Official Notice from chairus.com
Chairus is an independent brand operating exclusively through our official website www.chairus.com . We currently only sell and ship within the United States.
Shop Here:
Our Promise
Free Shipping & 30-day Return
All CHAIRUS orders include free shipping. Orders are shipped from our U.S. warehouse within 2 business days. We offer a 30-day return and exchange policy (excluding clearance items and gift cards).
Coordonnées de contact
Spring Sale
4,4
Excellent
291 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Arrived much sooner than expected
Arrived much sooner than expected. In perfect condition.
2 janvier 2026
Réponse de CHAIRUS
Hello Cheryl,
Thank you for sharing your experience! 😊
We’re so glad to hear your order arrived sooner than expected and in perfect condition. Enjoy your chairs, and thank you for choosing Chairus! 🪑✨
Warmest regards,
Chairus Team
Chairus Chairs – Quick Review
I recently got chairs from Chairus and I’m very happy! They arrived quickly, were easy to assemble, and look stylish in my home. Sturdy, comfortable, and a great value for the price.
5 janvier 2026
Avis spontané
Réponse de CHAIRUS
Hello Liana,
Thank you so much for the lovely review! 😊
We’re thrilled to hear that your chairs arrived quickly, were easy to assemble, and look great in your home.
We truly appreciate your support and hope you continue to enjoy your Chairus chairs. 💛🪑
Warmest regards,
Chairus Team
Love the beautiful sturdy chairs
Love the beautiful sturdy chairs, great prices, and excellent Customer Service communicating with emails and shipment tracking.
6 janvier 2026
Réponse de CHAIRUS
Hello,
Thank you so much for your kind words! 😊
We’re delighted to hear that you love the beautiful, sturdy chairs and found our prices and customer service to be a great experience. Your feedback truly means a lot.
Thank you for choosing Chairus—we look forward to serving you again! 💛
Warmest regards,
Chairus Team
Stylish and Comfortable Counter Stools
CIMOTA 26”-30”H Wood Frame Counter Bar Stools Set of 2
Beautiful, well-made stools that look even better in person. The wood frame and neutral fabric give them a modern yet warm feel, and they fit perfectly at a kitchen island. They’re sturdy, comfortable, and supportive enough for sitting longer periods. Great quality and design — highly recommend!
6 janvier 2026
Avis spontané
Réponse de CHAIRUS
Hello,
Thank you so much for the wonderful review! 😊
We’re thrilled to hear that you love your counter stools and that they look even better in person. It’s great to know they fit perfectly at your kitchen island and provide both comfort and support for longer sitting. Your kind words about the quality and design truly mean a lot to us.
Thank you for your recommendation, and we hope you continue to enjoy your stools for many years to come! 💛
Warmest regards,
Chairus Team
This was such a disappointing…
This was such a disappointing experience. I ordered 4 of these stools and was sent mismatched colors. So I now have unmatched stools at my dining table. I was told they changed the product but I don’t understand why they think it would be ok to send mix matched stools. They would not exchange 2 of the colors and replace it with a set to match 2 in my original order. They offered to send me 4 totally different colored stools which did not match my dining table. It makes no sense why they would offer me 4 stools in a completely different color instead of 2 that would match what I received. I would not recommend buying these as you will have no idea what you will actually receive.
5 décembre 2025
Réponse de CHAIRUS
Dear Christie,
We’re truly sorry for the disappointment this has caused and understand how frustrating it is to receive mismatched stools.
Due to a production batch issue, there were slight cushion color variations, and the incorrect batch has now been fully discontinued. To make this right, we’d like to offer a replacement with a new set. Unfortunately, the dark gray color is no longer in production, but beige and light greige are available options.
We’ve emailed you the compensation and replacement options—please check your inbox. We sincerely hope we can resolve this in a way that restores your confidence in us.
Warmest regards,
Chairus Team
Even nicer in person!
These counter stools are beautiful and look great at my kitchen island! Shipping was quick and I would definitely purchase from Chairus again.
15 octobre 2025
Réponse de CHAIRUS
Hello Kris,
Thank you so much for your kind words! 😊
We’re thrilled to hear the counter stools look even nicer in person and fit perfectly at your kitchen island ✨ Fast shipping and your satisfaction mean a lot to us. We’d love to have you shop with Chairus again anytime! 💛
Warmest regards,
Chairus Team
So elegant bar stools
I absolutely love these VESCASA 26"H Low Back Counter
Stools! The design looks so elegant in my kitchen, and fits perfectly. They're very comfortable, sturdy, and feel high-quality.Assembly was easy, and the overall look is even better in person.
I’m really happy with this purchase!
1 décembre 2025
Avis spontané
Réponse de CHAIRUS
Hello Tetiana,
Thank you so much for your wonderful feedback! 😊
We’re thrilled to hear that you love the stools and that they fit perfectly in your kitchen ✨ It’s great to know you found them elegant, comfortable, sturdy, and high-quality—and that assembly was easy too 👍
We truly appreciate your support and are so happy you’re enjoying your purchase. Thanks again for choosing Chairus! 💛
Warmest regards,
Chairus Team
All chairs were consistent and looked…
All chairs were consistent and looked the same. All needed to be put together, but for the price we were ok with that. These are great replicas of C&B for a great price. Used the black touch-up pen for a few chair corners (minor). We ordered 14 chairs and they shipped from different locations and came on different days but not a huge inconvenience. We love them!
1 novembre 2025
Réponse de CHAIRUS
Hello Erika,
Thank you so much for sharing your experience! 😊 We’re thrilled to hear that you’re happy with the quality and consistency of the chairs, and that they met your expectations—especially for the price ✨ Ordering 14 chairs is no small feat, and we really appreciate your understanding about the separate shipments.
We’re so glad you love them, and thank you again for choosing Chairus! 💛
Warmest regards,
Chairus Team
Réponse de CHAIRUS
Hello Candy,
Thank you so much for your kind words! 😊 We’re thrilled to hear everything arrived quickly and was easy to assemble. Enjoy your chairs, and thanks for choosing Chairus! 🤍
Warmest regards,
Chairus Team
Great! And a great price!
I received my order very quick! They were so easy to put together and look amazing. They were great quality for the price. I am very pleased with my chairs.
1 octobre 2025
Réponse de CHAIRUS
Hello Nancy,
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear you loved the fast delivery, easy assembly, and great quality—especially at such a great price 💛
Enjoy your new chairs, and thanks again for choosing Chairus!
Warmest regards,
Chairus Team
Came quickly
Came quickly, excellent quality, and responsive customer service. Very happy with my bar stools.
24 novembre 2025
Réponse de CHAIRUS
Hello Naama,
Thank you so much for your kind feedback! 😊
We’re thrilled to hear you’re happy with the fast delivery, excellent quality, and our customer service. Enjoy your bar stools, and thanks again for choosing Chairus! 💛🪑
Warmest regards,
Chairus Team
Chairs are great
Chairs are great! Solid and stylish. Get many compliments when people visit asking where I got them.
17 novembre 2025
Réponse de CHAIRUS
Hello,
Thank you so much for your kind words! 😊 We’re thrilled to hear that you love the chairs and that they’ve been getting so many compliments. It truly means a lot to us. Enjoy your space, and thanks for choosing Chairus! ✨🪑
Warmest regards,
Chairus Team
Outstanding product at a very reasonable price.
Extremely pleased with the chairs we purchased. The chairs are well made, nicely designed and made of quality materials.
2 novembre 2025
Réponse de CHAIRUS
Hi there,
Thank you so much for your kind words! 🤍
We’re thrilled to hear that you love the quality, design, and value of your chairs. Enjoy them, and thank you for choosing Chairus! ✨🪑
Warmest regards,
Chairus Team
Stylish & Comfortable Bar Stools for Everyday Use
I’m very happy with the bar stools 🤍 They are stylish, comfortable, and feel very high quality. They fit perfectly into our interior, are sturdy, and great for everyday use while still looking clean and aesthetic.
20 décembre 2025
Avis spontané
Réponse de CHAIRUS
Hello Yuliia,
Thank you so much for your lovely feedback! 💛 It’s great to know they fit perfectly into your space and work well for everyday use while still looking beautiful. Enjoy your new setup! 😊
Warmest regards,
Chairus Team
Arrived quickly and easy to assemble!
5 décembre 2025
Réponse de CHAIRUS
Hello Tiffany,
Thank you! 💛 We’re glad your order arrived fast and that assembly was easy. Enjoy your new furniture!
Warmest regards,
Chairus Team
Bar Stools e ordering process was very easy
The ordering process was very easy. The number of choices were great, and the chairs arrived quickly. The chairs were easy to put together and the instructions were very clear. The chairs look great and fit the counter perfectly. Couldn't be more pleased!
5 décembre 2025
Réponse de CHAIRUS
Hello Robert,
Thank you so much for your wonderful feedback! 💛 We’re happy to hear the ordering process was easy, delivery was quick, and the stools fit your counter perfectly. Enjoy your new chairs — we’re so glad you’re pleased!
Warmest regards,
Chairus Team
Great customer service
Great customer service, brilliant cooperation! Highly recommend Chairus!
18 décembre 2025
Avis spontané
Réponse de CHAIRUS
Hello Marianne,
Thank you for the kind words! 💛 We truly appreciate your recommendation and are happy to hear you had a great experience with our customer service.
Warmest regards,
Chairus Team
Still has not delivered fedex wont help…quality issues and wrong color
Still has not delivered fedex wont help me stated to reach out to you I have via email no contact from you. I have been charged product not received. I also have 4 chairs the wrong color and 1 chair that has quality issues. I need someone to call me, I will call AMEX and challenge the charge. next step to get resolutoin
Tracking ID:
887892748630
Local Scan Time
Travel history
Sort by:
Ascending
Travel History
Date Time, Status and Location
Friday, 12/5/25
12:00 AM
Picked up
EAST BRUNSWICK, NJ
7:27 PM
Arrived at FedEx location
CYPRESS, TX
Saturday, 12/6/25
8:40 AM
Departed FedEx location
CYPRESS, TX
8:47 PM
On the way
FORREST CITY, AR
Sunday, 12/7/25
9:21 AM
On the way
MURFREESBORO, TN
Monday, 12/8/25
12:20 AM
Arrived at FedEx location
INDEPENDENCE, KY
5:38 AM
Departed FedEx location
INDEPENDENCE, KY
7:26 AM
At local FedEx facility
MIAMISBURG, OH
8:26 AM
On FedEx vehicle for delivery
MIAMISBURG, OH
Tuesday, 12/9/25
3:18 AM
At local FedEx facility
MIAMISBURG, OH
9:44 AM
At local FedEx facility
Scheduled for delivery next business day
MIAMISBURG, OH
12:37 PM
Delivery exception
Delivery delayed, scheduled for next business day
MIAMISBURG, OH
Wednesday, 12/10/25
3:34 AM
At local FedEx facility
MIAMISBURG, OH
5:40 AM
Address corrected
Thursday, 12/11/25
8:34 AM
At local FedEx facility
MIAMISBURG, OH
9:30 AM
On FedEx vehicle for delivery
MIAMISBURG, OH
Sunday, 12/14/25
4:14 AM
At local FedEx facility
MIAMISBURG, OH
Monday, 12/15/25
2:59 AM
At local FedEx facility
MIAMISBURG, OH
7:32 AM
On FedEx vehicle for delivery
MIAMISBURG, OH
Tuesday, 12/16/25
5:41 AM
At local FedEx facility
MIAMISBURG, OH
Shipment facts
Shipment overview
Tracking number
887892748630
Ship date
12/5/25
Services
Service
FedEx Ground
Terms
Shipper
Package details
Total pieces
1
5 décembre 2025
Réponse de CHAIRUS
Hello Kelly,
We’re very sorry for the inconvenience and understand your frustration. We’ve reviewed your order and are actively working to resolve it. Regarding the undelivered item, we’re checking with the carrier and will arrange a replacement if it’s confirmed lost.
For the color and quality issues, please send photos to care@chairus.com, and our support team will assist you promptly. Thank you for your patience and cooperation.
Warmest regards,
Chairus Team
Bar chair
It was easy to navigate through the website. The store had a lot of options to offer and easy to select and check out was seamless.
7 décembre 2025
Réponse de CHAIRUS
Hello Mounita,
Thank you so much! 💛 We’re glad to hear the website was easy to navigate and that you enjoyed the variety of options. We’re happy checkout was smooth — enjoy your shopping experience with Chairus!
Warmest regards,
Chairus Team
Chairs arrived quickly and we're easy…
Chairs arrived quickly and we're easy to assemble.
8 décembre 2025
Réponse de CHAIRUS
Hello Jana,
Thank you so much! 💛 We’re happy to hear your counter stools arrived on time and that you’re enjoying them. Enjoy your new setup!
Warmest regards,
Chairus Team
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