Eneba Avis 300 795

Réponse de Eneba

ll y a 4 jours

Hi,

The Eneba Team here!

Thank you so much for sharing your experience with us. Your feedback truly matters, and we sincerely appreciate you taking the time to let us know about your experience.

If you ever need any assistance in the future or have any questions, please don't hesitate to contact our Support Team here: https://www.eneba.com/support

We'll be happy to help anytime.

Best,
The Eneba Team

Réponse de Eneba

Actualisé il y a 16 heures

Hello there,

Thank you for letting us know about this situation. Eneba is a secure, customer-focused platform, and I’d be happy to take a closer look at your case.

Since you provided your email address when submitting your review, I’ve reached out to you via a support ticket to gather more details and support you as best as possible. Please make sure to check your inbox as well as your spam folder so we can move forward quickly.

We look forward to your reply!

EDIT:

Our Support Team is still waiting for your reply. Please respond to their email when you have a moment.

Warm regards,
Charlene from Team Eneba

Réponse de Eneba

Actualisé il y a 2 jours

Hello there,

Thank you for your review! To clarify your issue and assist you further, I have contacted the email address you provided when submitting your review. Please check your email inbox (and spam folder, just in case), and reply at your earliest convenience.

EDIT

We have not heard back from you in some time. Please make sure to respond to your ticket with the requested details so we can look into your case and assist you!

Warm regards,
Team Eneba

Réponse de Eneba

Actualisé il y a 11 heures

Hi,
The Eneba Team here!

We're sorry to hear that your experience wasn't the best. Your experience truly matters to us, and we'd really like the opportunity to better understand what happened.

Since you didn't leave your email address in the review, we're unable to locate your account or look into the issue further. Could you please share the email associated with your purchase so we can investigate this for you?

Alternatively, you can contact our Support Team directly by opening a ticket here: https://www.eneba.com/support

We'll be glad to review the situation and do our best to help.

EDIT

We haven’t received a response from you via the Trustpilot inquiry we sent. Since your review is anonymous, our Support Team has no way to identify your orders or tickets. If you’re still experiencing any issues, please check your email inbox and respond to the Trustpilot inquiry so that we could assist you.

Warm regards,
Team Eneba

Réponse de Eneba

ll y a 4 jours

Hi there, Maxime!

Thank you so much for a great review!
I am thrilled that you enjoyed your experience shopping at Eneba and hope to see you again soon!

Regards,
Edgar, Team Eneba

Réponse de Eneba

Actualisé il y a 4 jours

Hi,
The Eneba Team here!

We're sorry to hear that you were unable to receive your product. We'd like to review what happened in more detail so we can assist you in the best way possible.

Could you please share the email address used for the purchase or your order number? All our order numbers start with "o-" and look similar to this: o-y*******.

If you have not yet contacted our Support Team, please feel free to open a ticket here: https://www.eneba.com/support. We’ll be happy to investigate the issue and help you further.

EDIT

Thank you for replying to our inquiry. Based on the information provided alongside it, I can confirm that the issue regarding your key was fully being investigated by our support team, a response was provided as well from our agents, with the last message shared being on May 26th, 2026, where after it, no further responses from your side so far have been provided. Please kindly make sure to check your inbox and get back to our team through the inquiry in question whenever you are able to do so, so that they may investigate further.

Regards,
Team Eneba