I had chosen a date so that the Hamper would arrive two days before the recipient's 50th birthday but instead it arrived one day after which totally ruined the impact. In fact I emailed hampers.com... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I had a problem with my delivery this time, the courier not Hampers fault. Hampers sent me a replacement one out ASAP. Their help and efficiency was much appreciate
L'entreprise a répondu
We ordered four of the beautiful afternoon tea hampers for our treasured team. They were all absolutely delighted - one of the team saying she had tears in her eyes on receipt of the gift! They we... Voir plus
L'entreprise a répondu
Thankyou for your hamper . My sister was delighted with the Prosecco and chocolates and they arrived on time . I will definitely use this company again and recommend to others .
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Food and wine hampers sent world-wide. We supply hampers throughout the year, including Christmas hampers, gift baskets, festive hampers, Mother's Day gifts, Birthdays, corporate gifts and Easter hampers.
Coordonnées de contact
Clearwater Hampers Ltd, 36 Innovation Drive, OX14 4RT, Abingdon, Royaume-Uni
- 01235 833732
- help@hampers.com
- hampers.com
4,3
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I live in Australia and wanted to…
I live in Australia and wanted to surprise my mum in the UK. The Hamper I chose for her was perfect. She was absolutely thrilled with what was in there. Thank you
1 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Jude,
Thank you for your lovely review. I’m really glad to hear the hamper was perfect for your mum and that she was so thrilled with it. It means a lot that you trusted us with a gift all the way from Australia.
Thank you for choosing us. We hope to welcome you back soon.
Kindest regards,
Nicole (Operations Manager)
I really wanted a non wicker basket…
I really wanted a non wicker basket hamper but found it hard / time consuming to source so went with the wicker basket in the end. Wish the packing option was available for all hampers.
27 novembre 2025
Avis spontané
Réponse de hampers.com
Dear Ormsby,
Thank you for your review. I’m glad you were able to find a hamper that worked for you in the end, but I understand it would have been much easier if the non-wicker packing option had been available across the full range.
We really appreciate your feedback, and I’ll make sure it’s passed on to the relevant team as we continue to review our packaging options.
Kindest regards,
Nicole (Operations Manager)
Thank you for sorting out the delivery problem
Dear Hampers.com, thank you very much for your prompt response to the failure of a delivery. You not only provided a new delivery but also compensated me financially for the problems. As always, the gift was beautifully presented and was a wonderful birthday present for the recipient.
Christine
1 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Christine,
Thank you for your lovely review. I’m really glad to hear the replacement arrived beautifully presented and made a wonderful birthday gift. I’m also very sorry for the initial delivery issue and the inconvenience it caused, but I’m pleased we were able to resolve this for you.
Thank you for choosing us.
Kindest regards,
Hampers.com Customer Care Team
No delivery
Although a hamper addressed to Newcastle arrived on Saturday, one ordered at the same time has not yet arrived in London.
Hampers relied to this review and are investigating this matter so I’m pleased with their customer service.
1 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Robin,
Thank you for your updated review. I’m glad to hear you’re pleased with the support from our Customer Care team. I’m happy they were able to reassure you that your order is still within the Christmas delivery timeframe.
Thank you for choosing us.
Kindest regards,
Team hampers.com
Not happy I asked for Chris delivery…
Not happy I asked for Chris delivery and you decided to deliver 1st December, which isn't Christmas delivery. Emailed twice and not one reply. Won't buy from you again
1 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Claire,
I’m really sorry for the experience you’ve had with this delivery. Our Christmas delivery window is 01/12–08/12, and your order is scheduled within this timeframe.
I also apologise for the delay in responding to your emails. It’s been an extremely busy period, but I can see that a reply has now been sent to you.
Thank you for choosing us, and I truly hope your gift will be greatly appreciated. We hope you would consider giving us another chance in the future.
Kindest regards,
Hampers.com Customer Care Team
The hamper was a gift and well received.
30 novembre 2025
Avis spontané
Réponse de hampers.com
Dear Meena,
Thank you for your lovely review. I’m really glad to hear the hamper was gifted and so well received — that means a lot to us.
Thank you for choosing us, and we hope to welcome you back soon.
Kindest regards,
Nicole (Operations Manager)
I love your hampers
I love your hampers. The hampers are an xmas gift. If they are delivered in November is not so great. Therefore appreciate not having to pay for closer to xmas delivery at least don't deliver in November!
thanks for listening
Gina Rayne
28 novembre 2025
Avis spontané
Réponse de hampers.com
Dear Gina,
Thank you for your feedback, and I’m really sorry for the experience you’ve had with this delivery. Our Christmas delivery window is 01/12–08/12, and your order was despatched for a December delivery date. You are absolutely right that no Christmas deliveries should have been arriving in November. I can see the carrier delivered your parcel a day early. They may have thought they were exceeding expectations by doing this, but I understand how frustrating it is when it doesn’t line up with what you planned for, and I sincerely apologise.
I’m really glad to hear you love our hampers, and I appreciate you taking the time to share your concerns with us.
Kindest regards,
Nicole (Operations Manager)
I must say my hamper was amazing amazingxxx
I must say my hamper which was delivered to a special friend was fantastic contents and she was delighted full of special gifts will order again next year don’t forget to put me on your list thank you everything was amazing xx
28 novembre 2025
Avis spontané
Réponse de hampers.com
Dear Susan,
Thank you for such a lovely review. I’m really glad to hear the hamper was a hit and that your friend was so delighted with the contents. It means a lot to know you found everything amazing.
We truly appreciate you choosing us and would be very happy to look after you again next year.
Kindest regards,
Nicole (Operations Manager)
Happy Camper re my Hamper
Just heard that the Hamper I ordered was delivered to my 95 year old Aunt in the UK.
So hard to decide what to get someone when you live on the otherside of the world but the Hamper choices were great and I was kept updated from when the order was received to when it was delivered...thankyou
28 novembre 2025
Avis spontané
Réponse de hampers.com
Dear Virginia,
Thank you for your lovely review. I’m really glad to hear your aunt received her hamper safely and that you felt supported throughout the process. Choosing a gift from overseas can be tricky, so I’m pleased the updates and selection helped make it easier for you.
We really appreciate you choosing us and hope to welcome you back again soon.
Kindest regards,
Nicole (Operations Manager)
Excellent Service
The Hampers were presents and delivered to their homes so I can’t comment on the contents but the delivery was faster than stated and tracking and communication was excellent.
27 novembre 2025
Avis spontané
Réponse de hampers.com
Dear Kevin,
Thank you for your lovely review. I’m really glad to hear the delivery was quicker than expected and that the tracking and communication made things easy for you.
We hope your recipients enjoyed their hampers, and we hope to welcome you back soon.
Kindest regards,
Nicole (Operations Manager)
Great value, quality and service
Everything about this transaction was outstanding: The price; quality and selection of contents; processing and delivery of the order (ordered late Sunday night and arrived early Tuesday evening) and timely updates on order progress. Highly delighted and can thoroughly recommend this firm!
25 novembre 2025
Avis spontané
Réponse de hampers.com
Dear Glenn,
Thank you so much for your lovely review. I’m really glad to hear you were happy with the value, quality and the whole experience from ordering to delivery. It’s great to know everything arrived quickly and the updates were helpful.
We truly appreciate your recommendation and hope to look after you again soon.
Kindest regards,
Nicole (Operations Manager)
Delivery problems
Edit: the company acted promptly as per reply, and my parcel was successfully delivered. I can’t comment on the contents as I didn’t see/haven’t heard back yet, but seems good quality.
My gift is going to someone’s work address (thanks for a job well done). Except that for two days running, the delivery company have tried to deliver after 7PM at night, when the office is closed! There is no option for a delivery slot time, and at this rate, the parcel will be returned to sender as undeliverable, no doubt at my cost. If the delivery company used cannot accommodate for parcels delivered to office addresses, then this should be made clear at the ordering stage.
27 novembre 2025
Avis spontané
Réponse de hampers.com
Dear Ruth,
I’m really sorry for the experience you had with this delivery. Having the courier attempt delivery after office hours more than once is not the service we expect for our customers, and I completely understand how frustrating that must have been.
This was caused by an IT glitch that temporarily routed some business-address orders to EVRi instead of a more suitable business-oriented carrier. The fix is already in progress, and this won’t happen again.
I can see a member of our team has already reached out to you with an apology and resolution, and I’m pleased the hamper has now been received.
Thank you for taking the time to share your feedback, and we hope you would consider giving us another chance in the future.
Kindest Regards,
Nicole (Operations Manager)
Great hampers and great customer service
Great hampers and great customer service
Mohammed is a star he dealt with a problem I had with quick amazing service thank you all
19 novembre 2025
Avis spontané
Réponse de hampers.com
Dear Christine,
Thank you so much for your lovely five-star review. I am delighted to hear you were happy with both the hampers and the service you received. It is great to know that Mohammed was able to sort everything for you so quickly. I will make sure your kind words are passed on to him.
Thank you again for taking the time to share your feedback.
Kindest Regards,
Nicole (Operations Manager)
Prompt delivery
Prompt delivery - a present for someone else but they were very happy with it.
7 novembre 2025
Avis spontané
Réponse de hampers.com
Dear Mrs Bronwyn Ward,
Thank you for your kind feedback — we’re so pleased to hear that the gift arrived promptly and was well received.
We truly appreciate you taking the time to share your experience and hope to serve you again soon.
Kind regards,
Naomi (Customer Care)
Excellent choice of hampers
Excellent choice of hampers. Delivered efficiently and presented with care. Very happy to recommend.
5 novembre 2025
Avis spontané
Réponse de hampers.com
Dear Mark,
Thank you so much for your kind feedback — we’re delighted to hear you were pleased with your hamper and our service.
We truly appreciate your recommendation and look forward to serving you again soon.
Kind regards,
Naomi (Customer Care)
Order process and delivery was seemless…
Order process and delivery was seemless and the hamper itself was great! Would definitely use Hampers again!
4 novembre 2025
Avis spontané
Réponse de hampers.com
Dear Ben,
Thank you so much for your lovely feedback — we’re delighted to hear that you were happy with your order and the delivery process.
We truly appreciate your support and look forward to welcoming you back again soon!
Kind regards,
Naomi (Customer Care)
Réponse de hampers.com
Dear Stella,
Thank you so much for your lovely 5-star review! We’re happy your cheese gift was well received - nothing says love quite like cheese. Thank you for choosing us.
Kindest regards,
Nicole (Operations Manager)
Shockingly bad....where can I leave…
Shockingly bad....where can I leave photos to show....look like it been flung in a box ...no film over front over hamper ... crisps crushed...had to redress it myself....not worth it.....so sad I didn't stick with Cornish pasties and cream tea's... lesson learned
Edit the photo are on the way
25 octobre 2025
Avis spontané
Réponse de hampers.com
Dear Donna Scott,
I’m so sorry to hear about your experience. This isn’t the level of quality or care we ever want our customers to receive. I can see you’re already in contact with one of our Customer Care agents who has discussed this with you in more detail and offered a resolution.
We truly hope we’re able to resolve this to your satisfaction, and we genuinely appreciate your feedback and custom.
Kindest regards,
Nicole (Operations Manager)
Really hit the spot!
Always happy with gifts from Hampers.com
This one...the decadent hot chocolate hamper.... really hit the spot for the recipient!
22 octobre 2025
Avis spontané
Réponse de hampers.com
Dear Lesley,
Thank you so much for your lovely feedback! We’re delighted to hear that the Decadent Hot Chocolate Hamper was such a hit, it’s one of our favourites too.
We really appreciate your continued support and look forward to helping you send more smiles in the future.
Kind regards
Naomi (Customer Care)
They use Evri
Edit.
The hamper was great. Recipient was happy. Regardless, I am aware now the delivery is via Evri, so will not order in future.
They use Evri. If I had known i wouldn't have ordered from them.
Cannot comment on the hamper box as it still didn't arrive.
14 octobre 2025
Avis spontané
Réponse de hampers.com
Dear KO,
Thank you for your feedback. I’m really pleased to hear the recipient was happy with their hamper. We take comments like yours extremely seriously and completely understand your concerns regarding the delivery. This has been raised internally to help ensure that any issues you experienced do not happen again.
We truly appreciate your custom and hope you will consider giving us another chance in the future.
Kindest regards,
Nicole (Operations Manager)
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