I had chosen a date so that the Hamper would arrive two days before the recipient's 50th birthday but instead it arrived one day after which totally ruined the impact. In fact I emailed hampers.com... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I had a problem with my delivery this time, the courier not Hampers fault. Hampers sent me a replacement one out ASAP. Their help and efficiency was much appreciate
L'entreprise a répondu
We ordered four of the beautiful afternoon tea hampers for our treasured team. They were all absolutely delighted - one of the team saying she had tears in her eyes on receipt of the gift! They we... Voir plus
L'entreprise a répondu
Thankyou for your hamper . My sister was delighted with the Prosecco and chocolates and they arrived on time . I will definitely use this company again and recommend to others .
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Food and wine hampers sent world-wide. We supply hampers throughout the year, including Christmas hampers, gift baskets, festive hampers, Mother's Day gifts, Birthdays, corporate gifts and Easter hampers.
Coordonnées de contact
Clearwater Hampers Ltd, 36 Innovation Drive, OX14 4RT, Abingdon, Royaume-Uni
- 01235 833732
- help@hampers.com
- hampers.com
4,3
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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i have not got hamper so cannot comment
i have not got hamper so cannot comment
company could not deliver yesterday so may not have hamper for Christmas.
24 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Alexander,
Thank you for taking the time to share your feedback. I’m very sorry for the frustration this has caused.
At present, we’re unable to locate your order using the information available on Trustpilot. If you could please reply directly to this review or email us at help@hampers.com, we’d really like the opportunity to investigate this and see how we can put things right.
Kindest regards,
The Hampers.com Team
Quick and reliable
The hamper arrived on time and th family were really pleased with it! Great Christmas gift.
20 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Laura,
Thank you for your lovely feedback. We’re really pleased to hear the hamper arrived on time and that the family were so happy with it. It’s great to know it made a well-received Christmas gift.
Kindest regards,
Team Hampers.com
The hamper was promised to be delivered…
The hamper was promised to be delivered on 20 December. It has still not been delivered.
This is not acceptable
23 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Mrs Stanton,
We’re very sorry to read this and completely understand how frustrating and disappointing this situation must be, especially when a delivery was expected on a specific date. We appreciate how upsetting it is when something doesn’t arrive as promised.
Unfortunately, we’re unable to locate your order from this review alone. Please could you either respond to the Find Reviewer request with your order number, or alternatively reach out to us at help@hampers.com, so we can investigate the delay as a priority and support you further.
Kindest regards,
Team Hampers.com
Quick delivery.
Quick delivery and when the discount didn’t show they sorted it out immediately. Hope my recipient was pleased with my choice.
I’ll use hampers.com again. Thanks.
20 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Valued Customer,
Thank you for your lovely feedback. We’re really pleased to hear your order arrived quickly and that the discount issue was sorted straight away. It’s great to know the process felt smooth for you, and we hope your recipient was delighted with the hamper you chose.
We truly appreciate your kind words and look forward to welcoming you back again.
Kindest regards,
Team Hampers.com
Should have just bought jam and picky bits from Tesco
Have over the years purchased many hampers from this company. And this year for Christmas is no exception. Ordered one for my mom, who is spending Christmas on her own, and didn't particularly want to celebrate. So purchased a small hamper as a gift. I paid for named day delivery. So I have spent all day checking with DPD is there is any news on delivery, so I can give her a heads up... They don't have my parcel. Quick (not very quick at all) with the chat box feature.. not very helpful at all either - if it isn't delivered today, it will be tomorrow... what's the point of paying for a specific date? The whole experience has left me wondering whether I should have just bought jars of jam from Tesco and dropped them off.
23 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Cathy,
We’re very sorry to read this and completely understand how stressful and disappointing this experience must have been, especially given the thought behind sending a gift to your mum at Christmas. Paying for named day delivery and then spending the day chasing updates would understandably leave anyone feeling frustrated.
We can see that the hamper was delivered on 24/12, however we sincerely apologise for the worry, uncertainty, and poor communication you experienced beforehand. That time spent checking updates and not getting clear reassurance is not acceptable, and we’re very sorry that it overshadowed what should have been a thoughtful gesture.
Please accept our sincere apologies for the frustration caused on the day. This is not the experience we want for our customers. We hope your mum enjoyed her thoughtful hamper.
Kindest regards,
Team Hampers.com
Good choice of hampers, great customer service
There’s a good choice of hampers. I wanted a non alcoholic one for my son and his wife.
Easy to purchase and to get sent to their address rather than mine. Also I hadn’t realised I’d had an email with 10% off my first purchase and when I queried this they very kindly refunded me that bit.
17 décembre 2025
Avis spontané
Réponse de hampers.com
Dear J M D,
Thank you for taking the time to leave such thoughtful feedback. We’re really pleased to hear you found a good choice of hampers and that the non-alcoholic option was just right for your son and his wife. It’s great to know the ordering process was easy and that sending it directly to their address worked smoothly for you.
We’re also glad we could help when you queried the discount and get that refunded for you. Thank you again for your kind words about our customer service, they truly mean a lot to us.
Kindest regards,
Team Hampers.com
Beautiful food and drink
Beautiful food and drink, delivered on time. Bob is your father's brother.
21 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Valued Customer,
Thank you for your lovely feedback. We’re really pleased to hear you enjoyed the food and drink and that everything was delivered on time. The extra comment certainly made us smile too.
Kindest regards,
Team Hampers.com
5 stars to Hampers.com ...but 0 stars to Evri…
I ordered a hamper as a gift and paid extra for named day delivery. Evri were the courier and failed to deliver for nearly a week later. Upon being updated of the delay (and without being asked by me) Hampers.com arranged for a replacement hamper to be sent via a different courier. I also had the addt postage paid refunded.
Customer service was very responsive and polite. I would order from them again (as long as Evri is not the courier!)
23 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Karen,
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear you were happy with the hamper itself and with the support you received from our customer service team. We completely understand how frustrating the delivery delay must have been, especially after paying for named day delivery, and we’re sorry for the inconvenience caused by the courier.
We’re glad we were able to step in quickly, arrange a replacement via an alternative courier, and refund the additional postage. It means a lot to know you felt supported throughout and would consider ordering from us again.
Kindest regards,
Team Hampers.com
Bought for my son and his partner and…
Bought for my son and his partner and they loved it.
19 décembre 2025
Avis spontané
Réponse de hampers.com
Dear William,
Thank you for your lovely feedback. We’re so pleased to hear the hamper was bought for your son and his partner and that they loved it. It’s always great to know our hampers make thoughtful gifts and are well received.
Kindest regards,
Team Hampers.com
Réponse de hampers.com
Dear Ben,
Thank you for taking the time to leave such kind feedback. We’re really pleased to hear that you were happy with the quality of your order and that the experience felt smooth and efficient from start to finish. It’s also great to know our customer service met your expectations, as that’s something we take a lot of pride in.
Kindest regards,
Team Hampers.com
Gift message not included - embarrassing
I sent a hamper with a request to include a gift message. The recipient received the hamper but it did not include the gift message so they did not know who had sent it. This was embarrassing as I had to check with the recipient to see if they had received it with made a mockery of sending a gift,
And to make matters worse Hampers.com asked me to review their service via "Reviews.io" and the optional questions about speed of delivery, overall experience, customer service and how likely I am to recommend Hampers.com did not work!!!
17 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Jane,
Thank you for taking the time to share your experience, and we’re very sorry for the frustration this caused. We understand how important a gift message is, especially when sending a hamper as a surprise.
The gift message is included on the gift card, which is placed in a clear plastic pouch at the front of the hamper, next to the delivery label. Unfortunately, this can sometimes be overlooked when the hamper is opened, and we appreciate you highlighting this as it shows us we need to make the placement clearer.
We also apologise for the issues you experienced with the review questions not working and will ensure this is passed on to the relevant team. Your feedback is genuinely valued and helps us improve our service.
Kind regards,
Team hampers.com
Mood boosting present.
My sister was very happy with her hamper of wine and snacks.
19 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Melody,
Thank you for your lovely feedback. We’re so pleased to hear the hamper was a mood-boosting treat and that your sister enjoyed the wine and snacks.
Thanks again for choosing Hampers.com.
Kindest regards,
The Hampers.com Team
I bought the White Christmas Hamper for…
I bought the White Christmas Hamper for £50, which would have been free delivery but there was a 10% discount which made it £45 + £5.99 delivery. A little pointless really. The Hamper on the picture looked better than in reality. It was pictured with a basket but was delivered in a sack, nice looking sack too but not as advertised. I think in future I'll be cheaper just putting a Hamper together myself.
19 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Steven,
Thank you for taking the time to share your feedback, and I’m sorry to hear the hamper didn’t meet your expectations.
We understand how frustrating it can feel when a discount then affects delivery charges, and we appreciate you raising this. I’m also sorry for the disappointment around the presentation. While some hampers are shown with baskets for styling purposes, certain ranges are delivered in our branded sacks, and we understand this wasn’t what you were expecting.
Your comments are really valuable and will be shared with the team as we continue to review both our pricing structure and how our hampers are presented online.
Thank you again for your honest feedback. Wishing you a lovely Christmas.
Kindest regards,
The Hampers.com Team
Réponse de hampers.com
Dear Maria L,
Thank you for your lovely feedback. We’re really pleased to hear the ordering was easy and that the recipients loved their gifts.
Thanks again for choosing Hampers.com.
Kindest regards,
The Hampers.com Team
I wasn’t impressed with how little was…
I wasn’t impressed with how little was in the basket. I would have been cheaper creating my own basket. As it was for £85 , I then had to buy more stuff to add to the basket to make it look presentable. Never again
19 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Jean,
Thank you for taking the time to share your experience, and I’m genuinely sorry to hear how disappointed you felt with the hamper.
We understand how frustrating it is when a gift doesn’t feel like the value you expected, especially when you then felt you had to add more items yourself to make it presentable. That’s certainly not how we want our customers to feel.
While our hampers focus on artisan products selected for their quality, your feedback around perceived value is really important to us and will be shared with the team for review.
Thank you again for being honest about your experience.
Kindest regards,
The Hampers.com Team
I was a little dissapointed that no…
I was a little dissapointed that no note was in package and the goods were packed seperate to the sack.
13 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Pheona,
Thank you for your feedback, and I’m sorry for any disappointment caused.
The gift message is placed at the front of the hamper in a clear pouch next to the delivery label, however apologies if this was missed or not made clear at the time of delivery. We also appreciate your comments regarding the packing, as presentation is important when a hamper is being sent as a gift.
Thank you for taking the time to share your thoughts.
Kindest regards,
The Hampers.com Team
Fair price
Fair price, arrived early in good condition, good selection of products, would recommend.
18 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Peter,
Thank you for your feedback. We’re pleased to hear you felt the hamper was good value, arrived early, and in great condition.
We really appreciate the recommendation and thanks again for choosing Hampers.com.
Kindest regards,
The Hampers.com Team
This hamper was absolutely perfect
This hamper was absolutely perfect. Well packaged, arrived on time, so I have nothing negative to write. I would definitely recommend to others. Fabulous!
18 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Helen,
Thank you so much for your lovely feedback. We’re really pleased to hear the hamper arrived on time, was well packaged, and exactly what you’d hoped for.
We really appreciate the recommendation and thank you for choosing Hampers.com.
Kindest regards,
The Hampers.com Team
Awful. Avoid
Awful. They used Evri and at first it was delayed (apparently delivered on 21st, 3 days late) then we were told it was delivered, only it was to a completely different address! Do not use this company unless you want to upset and disappoint your recipients. Simply awful.
21 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Simon,
Thank you for taking the time to share your feedback. I’m very sorry for the frustration this has caused, especially as the order was intended as a gift.
At present, we’re unable to locate your order using the information available on Trustpilot. If you could please reply directly to this review or email us at help@hampers.com
, we’d really like the opportunity to investigate this and see how we can put things right.
Kindest regards,
The Hampers.com Team
Nice small treats hamper
Easy to order and got a discount code. Good comms regarding delivery. Delivered on time.
Nice small treats hamper.
19 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Heather,
Thank you for your lovely feedback. We’re glad to hear the ordering process was easy, communication was clear, and everything arrived on time.
We’re also pleased you enjoyed the treats in the hamper. Thanks again for choosing Hampers.com and for taking the time to leave a review.
Kindest regards,
The Hampers.com Team
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