I had chosen a date so that the Hamper would arrive two days before the recipient's 50th birthday but instead it arrived one day after which totally ruined the impact. In fact I emailed hampers.com... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I had a problem with my delivery this time, the courier not Hampers fault. Hampers sent me a replacement one out ASAP. Their help and efficiency was much appreciate
L'entreprise a répondu
We ordered four of the beautiful afternoon tea hampers for our treasured team. They were all absolutely delighted - one of the team saying she had tears in her eyes on receipt of the gift! They we... Voir plus
L'entreprise a répondu
Thankyou for your hamper . My sister was delighted with the Prosecco and chocolates and they arrived on time . I will definitely use this company again and recommend to others .
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Food and wine hampers sent world-wide. We supply hampers throughout the year, including Christmas hampers, gift baskets, festive hampers, Mother's Day gifts, Birthdays, corporate gifts and Easter hampers.
Coordonnées de contact
Clearwater Hampers Ltd, 36 Innovation Drive, OX14 4RT, Abingdon, Royaume-Uni
- 01235 833732
- help@hampers.com
- hampers.com
4,3
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Efficient service and bang on tym…
Efficient service and bang on tym delivery!
12 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Afzal,
Thank you for your great feedback. We’re really pleased to hear the service was efficient and that delivery was bang on time.
Thanks again for choosing Hampers.com.
Kindest regards,
The Hampers.com Team
Excellent Customer Service
So this was my original review “The buying process was fine but the delivery company just left the package on the doorstep. It wasn’t signed for and ended up getting soaked in the rain and ruined.” Hampers.com reached out extremely quickly once they heard what the delivery company had done and have since changed couriers. I’ve used them again since the mishap and couldn’t be happier. Their new courier gives you plenty of updates on your delivery and will even let you know within the hour when your parcel is being delivered. As I said before Hampers.com offer a great service, easy ordering, particularly when your ordering for family from overseas and I’ll keep using them as I have for many years.
16 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Jason,
Thank you for taking the time to share your feedback, and I’m very sorry to hear about the delivery experience you described. That’s understandably frustrating, especially when an item is left unattended and damaged by the weather.
Unfortunately, we’ve been unable to locate your order based on the details available on Trustpilot. If you could please respond directly to this review or get in touch with us at help@hampers.com, we’d really like the opportunity to look into this and see how we can put things right for you.
Thank you again for bringing this to our attention.
Kindest regards,
The Hampers.com Team
Allready sang your praises
Allready sang your praises - published on Trustpilot!..
18 décembre 2025
Avis spontané
Réponse de hampers.com
Dear F Fox,
Thank you so much for your kind words and for taking the time to share your feedback on Trustpilot. We really appreciate the support and are so pleased you were happy with your experience.
Thanks again for choosing Hampers.com.
Kindest regards,
Smashed hamper, poor customer experience
A hamper sent to me as a gift arrived smashed and covered in a sticky relish and broken glass.
Customer services were slow to respond and not very helpful and were requesting the damaged items to have a collection arranged and then a replacement would be sent out.
I didn’t feel it was worth my time and effort to send back what is in effect a few quids worth of product.
19 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Steven,
I’m very sorry to hear about the condition your hamper arrived in. Receiving a gift in that state is incredibly disappointing, and I completely understand why this left you feeling frustrated.
I’m also sorry that the follow up from our customer service team didn’t meet the level of support you should expect, particularly when dealing with broken glass and damaged items. That’s not the experience we want anyone to have.
If you would like us to revisit this and look at a more suitable resolution, please do get in touch with us at help@hampers.com
. We would genuinely like the opportunity to put this right for you.
Thank you for taking the time to share your feedback.
Kindest regards,
The Hampers.com Team
All easy
All easy. Great customer service and excellent hamper
Thank you
18 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Paul,
Thank you for your kind review. We’re so pleased to hear everything was easy and that you were happy with both the service and the hamper.
Thanks again for choosing Hampers.com.
Kindest regards,
The Hampers.com Team
Excellent all round
Excellent all round, arrived when it was supposed to, items in excellent condition.
Recipient over the moon.
What More can you ask for?
Thank you.
17 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Ziggypop,
Thank you so much for your lovely feedback. We’re really pleased to hear everything arrived on time, in great condition, and that the recipient was over the moon.
Thanks again for choosing Hampers.com and for taking the time to leave such a kind review.
Kindest regards,
The Hampers.com Team
Great website
Great website, easy to navigate, speedy checkout and despatch.
6 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Paul,
Thank you for your kind feedback. We’re really pleased to hear you found the website easy to use and that everything from checkout to dispatch was smooth.
Thanks again for choosing Hampers.com and for taking the time to leave a review.
Kindest regards,
The Hampers.com Team
Placed an order of two hampers…
Placed an order of two hampers delivered to the same address in time for Christmas, one has been delivered one is still saying that it’s awaiting arrival at evri. Your customer service team only seem to apologise and say they will email evri to get an update, but according to their tracking they have not received it. So has it even been dispatched? Your customer service team has been very unhelpful in resolving this or investigating this.
19 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Nicholas,
Thank you for taking the time to share your experience, and I’m very sorry for the frustration this caused, especially so close to Christmas.
I can see that a resolution has now been provided, and I’d like to sincerely apologise again for the uncertainty and delays you experienced while this was being investigated. I understand how disappointing it is when one part of an order arrives and the other does not, and I’m sorry that this impacted your experience with us.
I do hope we’ve been able to restore your faith in us and that you’ll consider giving us another chance in the future.
Wishing you a very Merry Christmas.
Kindest regards,
The Hampers.com Team
A prompt service
A prompt service. The recipients are delighted with the contents. As far as customer service is concerned, my mistake with a delivery address was corrected within a couple of hours (Thank you Naomi), with confirmation of the correction the next day. Quite rare,these days.
17 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Rod B,
Thank you for your lovely review. I’m really pleased to hear the recipients were delighted with the contents and that the service was prompt. I’m also glad Naomi was able to correct the delivery address quickly for you and keep you updated - your kind words will be passed on to her.
Thank you for taking the time to share your experience.
Kindest regards,
Team hampers.com
Fantastic service
Fantastic service - and hugely helpful resolving issues with delivery address (caused by myself!). I couldn't have expected better support, in particular from Steve who was brilliantly patient with me and quick to respond and resolve the issue. Will certainly be back as a customer timer and again in the future.
18 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Jon,
Thank you so much for your kind review. I’m delighted to hear the issue was resolved smoothly and that Steve was able to support you so patiently and efficiently. We really appreciate you taking the time to highlight his help.
We look forward to welcoming you back again in the future.
Kindest regards,
Team hampers.com
Fabulous hamper for my parents for…
Fabulous hamper for my parents for Christmas, delivery excellent and on time. Have used them before and certainly will again.
16 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Ginette,
Thank you for your lovely review. I’m so pleased to hear your parents enjoyed their Christmas hamper and that the delivery arrived on time. It’s great to know you’ve used us before and plan to do so again.
Thank you for choosing us.
Kindest regards,
Team hampers.com
Hamper for family on Isle of Skye.
Our hamper arrived on the day we chose, but the hamper wasn't the hamper we chose for our son which is very disappointing.
16 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Paula,
Thank you for your review. I’m very sorry to hear the wrong hamper was delivered, especially as it was for your son and you’d chosen a specific one. I understand how disappointing that must have been, particularly when everything else went to plan with the delivery date.
Please accept my sincere apologies. If you haven’t already, our Customer Care team will be happy to help put this right.
Kindest regards,
Team hampers.com
Used this service for many years
Used this service for many years, ordering from Australia for UK delivery. Best value I can find and always very well received.
11 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Tony,
Thank you for your lovely review. It means a great deal to hear you’ve been using our service for many years and that ordering from Australia for UK delivery has been smooth and good value for you. I’m really pleased the hampers are always well received.
Thank you for your continued support.
Kindest regards,
Team hampers.com
Paid extra for nominated delivery day
Paid extra for nominated delivery day. Wasn’t delivered, got an email from Evri to say it was delayed. Going to a busy household which was why I specified the delivery day Evri have been unable to successfully deliver and are returning the hamper to the supplier which completely messes up my present giving. A very bad experience. Unable to comment on the quality of the hamper obviously.
15 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Alison,
Thank you for your review. I’m very sorry for the disruption caused by this delivery, especially as you paid for a nominated delivery day and had planned around it. I understand how disappointing this must be, particularly when it affected your gift plans.
I can see you’re in contact with one of our Customer Care advisors, who has offered a resolution and is working to sort this out for you. I hope we can turn this experience around for you, and we truly appreciate your custom.
Kindest regards,
Team hampers.com
terrible service
13 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Meera,
Thank you for your review. Unfortunately, we’re unable to locate an order under this name on our system. Please could you respond via the Find Reviewer option so we can look into this and reach out to you directly, or if you prefer, email us at help@hampers.com
FAO Meera, with your order details.
Kindest regards,
Team hampers.com
Very Easy Process
Very simple ordering process and able to deliver to multiple addresses really easily
11 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Billy,
Thank you for your review. I’m really pleased to hear you found the ordering process simple and that delivering to multiple addresses was easy for you. It’s great to know this worked smoothly.
Thank you for choosing us.
Kindest regards,
Team hampers.com
5 Star experience
Great website,.easy to navigate, great value for money and delivered on the day we wanted.. amazing service
2 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Paul,
Thank you for your wonderful review. I’m delighted to hear you found the website easy to use, felt the hamper was good value, and that it was delivered exactly when you wanted. It’s great to know the service met your expectations.
Thank you for choosing us.
Kindest regards,
Team hampers.com
Excellent Customer Service
Was very concerned when hamper was delivered to a neighbour of my brother. The neighbour didnt take it round to him that evening so i thought all was lost. Customer Service promptly replied to my email and assured me that if the hamper wasnt located, they would replace it. My brother finally managed to catch his neighbour in and the hamper was duly handed over. Customer Service were extremely helpful and professional throughout and in regular contact with me regards updates. I would highly recommend Hampers.com and will definitely use them again. Excellent!
12 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Vanessa,
Thank you so much for taking the time to share this. I’m really pleased everything worked out in the end and that your brother was able to receive the hamper safely. It’s great to hear our Customer Care team were responsive, professional and kept you updated throughout, especially at a time when it was understandably worrying.
Your recommendation means a lot to us, and we truly appreciate your trust. We look forward to welcoming you back again in the future.
Kindest regards,
Team hampers.com
Great hampers
Great hampers. Received one during the year and was impressed with it I ordered one for a family member who really enjoyed it. Great value for money and prompt dispatch.
11 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Chris,
Thank you very much for your kind and thoughtful feedback. We’re delighted to hear that you were impressed when you received one of our hampers and that it inspired you to order one for a family member, even more so that they really enjoyed it too.
It’s wonderful to know you found the hamper a great value for money and that the dispatch was prompt. Your recommendation and continued support truly mean a lot to us.
Kindest regards,
Team hampers.com
Easy to order and no problems from…
Easy to order and no problems from order to delivery. GREAT!
12 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Pernilla,
Thank you so much for your lovely feedback. We’re delighted to hear that you found the ordering process easy and that everything went smoothly from start to delivery.
Providing a simple, reliable, and stress-free experience is always our goal, so it’s wonderful to know we achieved that for you. Your kind words mean a great deal to our team.
Kindest regards,
Team hampers.com
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