I had chosen a date so that the Hamper would arrive two days before the recipient's 50th birthday but instead it arrived one day after which totally ruined the impact. In fact I emailed hampers.com... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I had a problem with my delivery this time, the courier not Hampers fault. Hampers sent me a replacement one out ASAP. Their help and efficiency was much appreciate
L'entreprise a répondu
We ordered four of the beautiful afternoon tea hampers for our treasured team. They were all absolutely delighted - one of the team saying she had tears in her eyes on receipt of the gift! They we... Voir plus
L'entreprise a répondu
Thankyou for your hamper . My sister was delighted with the Prosecco and chocolates and they arrived on time . I will definitely use this company again and recommend to others .
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Food and wine hampers sent world-wide. We supply hampers throughout the year, including Christmas hampers, gift baskets, festive hampers, Mother's Day gifts, Birthdays, corporate gifts and Easter hampers.
Coordonnées de contact
Clearwater Hampers Ltd, 36 Innovation Drive, OX14 4RT, Abingdon, Royaume-Uni
- 01235 833732
- help@hampers.com
- hampers.com
4,3
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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No gift box, just the box its shipped in!!
Paid £100 for a hamper. Very poor, feel ripped off. Worst of all, the box they send it in is the actual gift box. Arrived covered in dirt/dust etc from delivery van, just a brown cardboard box, 3/4 full of shredding. Will not order again, much better value companies out there.
*******UPDATE JAN 2026****A replacement hamper was received from Hampers.com thank you.
12 décembre 2025
Avis spontané
Réponse de hampers.com
Dear M Rogers,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet expectations, especially given the importance of a hamper purchased as a gift.
We understand how disappointing it must have been to receive your order in a condition that felt unsuitable for gifting. Our hampers are designed to be packaged in sturdy presentation boxes to ensure the contents arrive safely, but we appreciate that the outer appearance is just as important, and we regret that this was not your experience.
Your comments regarding value for money and presentation have been noted and will be shared with our team, as this feedback is essential in helping us review and improve both our packaging and our customer experience.
Thank you again for bringing this to our attention. We’re sorry we fell short on this occasion.
Kindest regards,
Team hampers.com
I ordered 6 hampers
I ordered 6 hampers, putting in all different addresses for delivery. They were all delivered to me! No help from your customer service. If different addresses did not go through, the site cannot be good. Cost me £50 to post by royal mail
11 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Catriona,
Thank you for getting in touch and for bringing this matter to our attention. We’re very sorry for the inconvenience you experienced with your recent order and for the frustration this caused.
We appreciate you placing a large order with us and understand how disappointing it must have been when the delivery did not go as expected. This is certainly not the level of service we aim to provide, and we regret that the situation resulted in additional time and cost for you.
We can see that a member of our team has already reached out, and we are currently reviewing what happened to ensure this issue is properly addressed and to prevent anything similar from occurring in the future.
Thank you for your patience while we look into this further. Please be assured that your feedback is taken seriously, and we are committed to improving our service.
Kindest regards,
Team hampers.com
Great selection of hampers
Great selection of hampers from which to choose.
Easy to select and order. Rapid delivery to recipients
10 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Brian,
Thank you so much for your kind feedback. We’re delighted to hear that you enjoyed our wide selection of hampers and found the ordering process easy and straightforward.
It’s also wonderful to know that the delivery reached the recipients quickly - we always aim to make the entire experience as smooth and reliable as possible.
We truly appreciate you taking the time to share your experience and look forward to helping you again in the future.
Kindest regards,
Team hampers.com
1 star review removed
I wrote a 1 star review over the weekend because five parcels I ordered came to my home address despite me filling in five addresses on their order system. I rang them on Saturday and a young girl said there was nothing that could be done. HOWEVER, once their office came back in today they have dealt with the problem in an excellent way. Once the weekend was over they couldn't have dealt with this better. Great service, mistakes happen!
15 décembre 2025
Avis spontané
Réponse de hampers.com
Dear John,
Thank you so much for taking the time to update your review and for sharing your experience so honestly. We’re truly sorry for the inconvenience and frustration caused by the incorrect delivery of your parcels, and we completely understand how disappointing that must have been.
We also appreciate your patience over the weekend. Unfortunately, our out-of-hours team has limited access to certain systems, which meant we weren’t able to resolve the issue immediately. That said, we’re very glad that once the office reopened, our team was able to step in and put things right promptly and effectively.
Your understanding and kindness in acknowledging that mistakes can happen really mean a great deal to us. We’re grateful for the opportunity to resolve the issue and for your generous feedback once it was addressed.
Thank you again for your patience and support. If we can assist you with anything further, please don’t hesitate to get in touch.
Kindest regards,
Team hampers.com
Not the best value for money
The products are nice enough but it is expensive for what it is.
15 décembre 2025
Avis spontané
Réponse de hampers.com
Dear K C,
Thank you for your review. I’m pleased to hear you felt the products themselves were nice. Our hampers are made up of carefully selected, good-quality artisan and branded products, hand-packed with care, though I understand the overall value didn’t meet your expectations on this occasion.
We hope the hamper was still greatly appreciated and brought some enjoyment. Wishing you a very Merry Christmas.
Kindest regards,
Team hampers.com
First time hamper customer
I used hampers.com for the first time to order gifts for family. My father in law was very pleased with the cheeses hamper we sent.
There was a problem with the delivery of the other hamper that I'd ordered. After I got in touch with hampers.com they dealt with the problem quickly and efficiently and kept me informed. They were friendly and helpful - excellent customer service and I'd definitely buy from here again.
14 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Paul,
Thank you so much for your kind feedback. We’re delighted to hear that your father-in-law enjoyed the cheese hamper and that we were able to resolve the delivery issue promptly. It’s wonderful to know that our team’s support made a positive difference, and we truly appreciate your recommendation. We look forward to serving you again in the future!
Kindest Regards,
Team hampers.com
From America with Love
I ordered two hampers for friends in the UK. As I am in the US, I initially attempted to order similar gifts from Amazon from here. In many instances, after going through the entire ordering process, I was advised that the company in question could not send items to the UK. This was in spite of my search parameters clearly was for "Gifts to send to the UK." It was very frustrating.
After a quick Google search, I discovered Hampers.com. The variety of price points and hamper contents was quite nice.
Delivery was on time and accurate. My friends were very happy with their gifts. They sent me photos and I was pleased how nicely they were packaged. The presentation was superb.
Very good value for the items, presentation, and delivery. Next time, I will check out Hampers.com first!
12 décembre 2025
Avis spontané
Réponse de hampers.com
Dear T Tyson,
Thank you so much for your lovely and thoughtful review. I’m really pleased you found us after such a frustrating experience elsewhere, and it’s great to hear our range, presentation, and delivery made things easy for you from the US.
It’s especially nice to know your friends were happy with their gifts and that the packaging and presentation impressed you — that’s exactly what we aim for. We really appreciate your kind words and your recommendation.
Thank you for choosing us, and we’d be delighted to help again next time.
Kindest regards,
Team hampers.com
hamper not been delivered…
My hamper has not been delivered even though it stated delivery was 2 working days and Can’t get the tracking information. Delivery also charged at £10 even if though it systems free uk delivery.
7 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Sharon,
Thank you for your review. I’m very sorry to hear your hamper hasn’t been delivered and that you’ve been unable to access tracking information — this is not the experience we want for our customers.
A member of our Customer Care team will be in touch to look into the delivery and the delivery charge applied, and to support you further.
Kindest regards,
Team hampers.com
Fantastic company
Cannot express my gratitude to this company amending delivery details for mr as I obviously have no idea how to order online 🤦🏼♀️
Dealt with very effectively and so professionally 👍🏼
Definitely will use this company again
And most definitely recommend them ⭐️
14 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Simone,
Thank you so much for your lovely review. I’m really glad our team were able to help amend the delivery details for you and make the process easier — that’s exactly what we’re here for. It’s great to hear you felt well looked after and supported.
We really appreciate the recommendation and look forward to welcoming you back again.
Kindest regards,
Team hampers.com
Good choice of and range of hampers
Good choice of and range of hampers - easy to choose and buy.
Delivered when they said with no problems.
Was very well received by the person it was sent to.
10 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Mr Dee,
Thank you for your review. I’m really pleased to hear you found the range easy to choose from, the ordering straightforward, and the delivery smooth. It’s lovely to know the recipient was very happy with their hamper too.
Thank you for choosing us.
Kindest regards,
Team hampers.com
One star is too much
One star is too much, but I can't leave zero stars, ordered 2 hampers, one got delivered, despite numerous chase ups and 3 alleged replacements, nothing was received and my order was cancelled. Avoid this company at all costs
12 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Neil,
I’m sorry for the frustration this experience caused, and I understand why you were disappointed.
To clarify, your order has not been cancelled. A full refund has already been processed and, as a further apology, a replacement hamper has also been arranged at no additional cost. The replacement is scheduled for delivery on Monday.
Thank you for your patience while this was resolved and for your custom.
Kindest regards,
Team hampers.com
Disappointing- terrible value for money
I was really disappointed with this product. Firstly one of the items was not the one advertised (with no warning) and had been replaced with a much smaller product. All of the products were actually smaller than the marketing pictures made them look and the box was more than half-filled with ‘straw’. Honestly, opening that big box and seeing the tiny layer of goods on top of the straw was a shock. I could have put the same goods in a box together for about half the price; for £40 this was terrible value for money.
8 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Vicky,
Thank you for your review. I’m very sorry to hear how disappointed you were with the hamper. I understand how frustrating it must have been to receive an item different from what was advertised, especially when it appeared smaller than expected, and for the overall presentation to fall short of what you were anticipating.
We use wood wool to protect items during transit and select good-quality, artisan products for our hampers, but I appreciate that this didn’t come across as good value for you on this occasion. Your feedback about product substitutions, sizing, and presentation is important and will be reviewed internally.
Thank you for taking the time to share your experience.
Kindest regards,
Team hampers.com
I ordered 3 hampers but only received 2
I ordered 3 hampers but only received 2 of them. A week later after multiple communications i have received the third hamper i paid for. They also assure me tgey are sending an extra hamper as compebsation to me it appears this should arrive tomorrow.
9 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Martyn,
Thank you for your review. I’m very sorry to hear only two of the three hampers have arrived so far. I can see that a member of our team has already reached out to you regarding this, and we’re looking into it to get it resolved as quickly as possible.
Thank you for your patience, and I hope we can put this right for you very soon.
Kindest regards,
Team hampers.com
Normally get a decent service from this…
Normally get a decent service from this company. This year has been pretty lousy. Having spent a fair bit on hampers when it came to applying the discount code it just wouldn't work. Was told by the company, I needed to clear my shopping basket first and apply the code before filling the basket. As one doesn't know what the total will be, and the code varies depending on your total this is just madness. Not coming back to this company next year
Since i submitted the above review with a one star rating, the company has been in touch and have done a great job rectifying the situation. They have assured me that they will ensure that this will not affect other users of the website. They have also reinstated the discount that they had promised and have ensured the hampers I had ordered were delivered promptly.
So I must say well done to the staff who have taken on board the comments and chosen to do the right thing. I am grateful for their fulsome and excellent response.
13 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Kaustuv,
Thank you for your review. I’m very sorry for the frustration caused by the discount code and how this impacted your experience this year. Please accept my sincere apologies.
I can see a member of our team has already reached out to you to discuss this further. We appreciate you taking the time to share your feedback.
Kindest regards,
Team hampers.com
I have used Hampers as Christmas gifts…
I have used Hampers as Christmas gifts for many years but this year I decided to use your Hampers.com .. I must say that your hampers are everything I asked for .. but above all the service I received was above expectations. When I first emailed I was dealt with by Mohamed.. the response was immediate.. as one of my hampers was lost he quickly resolved the issue and I received the replacement the following day!
Thank you Mohamed I really appreciated how fast your emails were responded to.. and how understanding ypu were. Happy Christmas!
13 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Elizabeth,
Thank you so much for your lovely review. I’m really pleased to hear the hampers were exactly what you were looking for, and even more so that the service exceeded your expectations.
It’s great to know Mohamed was able to resolve the issue so quickly and get a replacement out to you the very next day. I’ll be sure to pass on your kind words to him — he’ll really appreciate them.
Thank you for choosing hampers.com, and Happy Christmas to you too.
Kindest regards,
Team hampers.com
These are the market leaders
Please use HAMPERS.COM for all your needs !!!!! You cannot beat the customer service and quality of contents !!!
11 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Chris,
Thank you so much for your fantastic review. Your kind words about our customer service and the quality of our hampers really mean a lot to us. We truly appreciate the recommendation and your support.
Thank you for choosing hampers.com.
Kindest regards,
Team hampers.com
I won’t be ordering from them again!
I ordered 3 hampers, 1 came as expected, the other ‘sack hamper’ came in a sack, and the afternoon tea came with products that expired within 2 days, with cream in the hamper -but without refrigerated delivery? First customer service rep was incredibly rude and second gave me a partial refund, but they maintain it’s normal to buy a hamper, have to gift it the following day and for it to be eaten that day?? I won’t ever order from these again.
1 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Danni,
Thank you for your review. I’m very sorry to hear about your experience — this is not the standard we expect to deliver. I understand how disappointing it must have been to receive inconsistent presentations and items with very short dates, particularly when purchasing hampers as gifts.
I can see that we have already reached out to you, and this matter is being looked into internally. Your feedback is important and will be reviewed carefully so we can address the issues raised and improve where needed.
Thank you for taking the time to share your experience.
Kindest regards,
Team hampers.com
This is the second Hampers I have had…
This is the second HamperI have had that I have sent to my son and family they are very pleased with the contents of the Hamper
I would like to thank Naomi who sorted my delivery issue out and got the Hamper delivered quickly
Very pleased with the service of this company and will continue to order my Christmas present in future
Thankyou Hamper.com
6 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Nancy,
Thank you for your lovely review. I’m delighted to hear that your son and his family were pleased with their hampers, and it’s wonderful to know that you’ve returned to us again this year. I’m also delighted that Naomi was able to resolve the delivery issue quickly for you — I’ll be sure to pass your thanks on to her.
We truly appreciate your continued trust in us for your Christmas gifting.
Thank you for choosing hampers.com.
Kindest regards,
Team hampers.com
Had an issue at the time of order with…
Had an issue at the time of order with discount codes not working.
The customer care team resolved this without my intervention proactively after I ordered. great service.
8 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Scott,
Thank you for your review. I’m glad to hear that, despite the issue with the discount codes at checkout, our Customer Care team were able to spot it and resolve it proactively for you. It’s great to know this left you with a positive experience.
Thank you for choosing us.
Kindest regards,
Team hampers.com
Outstanding Customer Service
I made an error with my order and contacted the company via email. Every interaction was not only professional but also felt genuinely personal. Their team treated me with respect and made me feel valued as a customer. This level of service is rare, and it’s the reason I will continue to use this company, they even responded to me on a Sunday. Truly exceptional customer care
8 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Niki,
Thank you for your wonderful review. It’s lovely to hear that the team were able to support you so well and that you felt genuinely valued throughout your interactions with us. Providing a personal and respectful service is incredibly important to us, so your feedback means a great deal — especially knowing it has encouraged you to continue using our services.
Thank you for choosing us.
Kindest regards,
Team hampers.com
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