I had chosen a date so that the Hamper would arrive two days before the recipient's 50th birthday but instead it arrived one day after which totally ruined the impact. In fact I emailed hampers.com... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I had a problem with my delivery this time, the courier not Hampers fault. Hampers sent me a replacement one out ASAP. Their help and efficiency was much appreciate
L'entreprise a répondu
We ordered four of the beautiful afternoon tea hampers for our treasured team. They were all absolutely delighted - one of the team saying she had tears in her eyes on receipt of the gift! They we... Voir plus
L'entreprise a répondu
Thankyou for your hamper . My sister was delighted with the Prosecco and chocolates and they arrived on time . I will definitely use this company again and recommend to others .
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Food and wine hampers sent world-wide. We supply hampers throughout the year, including Christmas hampers, gift baskets, festive hampers, Mother's Day gifts, Birthdays, corporate gifts and Easter hampers.
Coordonnées de contact
Clearwater Hampers Ltd, 36 Innovation Drive, OX14 4RT, Abingdon, Royaume-Uni
- 01235 833732
- help@hampers.com
- hampers.com
4,3
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de hampers.com
Dear Kateryna,
Thank you for your lovely review. I’m really glad to hear you were happy with the service and would recommend us.
Thank you for choosing us.
Kindest regards,
Team hampers.com
Happy hampers!
My chosen hamper has arrived safe and sound with my friends in Hampshire. They are delighted, as I am. Happy days.
7 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Colin,
Thank you for your lovely review. I’m so glad to hear your hamper arrived safely with your friends in Hampshire and that they’re delighted with it - that’s wonderful to hear.
Thank you for choosing us.
Kindest regards,
Team hampers.com
Delivered on time
Delivered on time. Everything as described. Very happy with this product.
5 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Mark,
Thank you for your lovely review. I’m really glad to hear your hamper was delivered on time, exactly as described, and that you’re very happy with it.
Thank you for choosing us.
Kindest regards,
Team hampers.com
Lovely Hamper- issue resolved
The item did not originally arrive as scheduled BUT the customer care team resolved the issue very promptly and ordered a replacement. The recipient was very pleased with their gift
5 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Candice,
Thank you for your review, and I do apologise that your hamper has still not arrived - this is not the experience we want for our customers. I can see you’re already liaising with a Customer Care advisor who has offered a resolution to put this right.
Thank you for your patience.
Kindest regards,
Team hampers.com
Very disappointed with stingy content
Very disappointed with this stingy hamper sent as a gift. Costs £135 but contents worth significantly less than £50. Two bottles of ok win/prosecco but the food items are pound shop quality Christmas edibles. Tiny size jars of jam and marmalade, crisps, broken bar of chocolate, flavoured pop corn,10 tea bags, tiny bag of coffee, a small pack of cookies etc. Definitely not worth the money, better to buy somthing nice from the supermarket and get it delivered.
5 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Sarah,
Thank you for your review. I’m very sorry to hear you were disappointed with the hamper you received as a gift — this is not the experience we want for our customers. We take care in selecting good-quality, artisan products from trusted suppliers, and each hamper is hand-packed to create a thoughtful gift experience. I’m sorry this didn’t come across for you on this occasion.
I’m unable to locate your order under your name alone, so if you haven’t already, please get in touch with us at help@hampers.com
Or respond to the “find reviewer” request so we can look into this in more detail and support you further.
Kindest regards,
Team hampers.com
The Hamper arrived before eta
The Hamper arrived before eta, but parcel not opened yet. Second time I have used this company,so that says something!
6 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Carole,
Thank you for your review. I’m glad to hear your hamper arrived earlier than expected, and it’s great to know this is your second time ordering with us — we really appreciate your continued trust.
Thank you for choosing us, and I hope the hamper is enjoyed once opened.
Kindest regards,
Team hampers.com
Not happy
Paid for naned deleiverly date and did not receive hamper on date and still waiting for it to be deleivered not happy
6 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Sarah,
Thank you for your review. I’m sorry to hear about your experience with your delivery date. I’ve been unable to locate your order under your name alone, so I’d be grateful if you could please reach out to us at help@hampers.com or respond to the “find reviewer” request so we can look into this for you.
Kindest regards,
Team hampers.com
Amazing customer service and support. Great company
Well, what can I say!!
This company goes above and beyond.
I had a few issues, but they were dealt with extremely well. I was blown away with the excellence of customer service.
I’d love to give a shout out to Naomi, she went out of her way to help deal with my issues.
Would I use this company again??? DEFINITELY!!!!
I will be tell family and friends how professional, helpful and friendly they are!!!
I’m looking forward to my adult children opening the hampers. I’m pretty sure they will love them!!
Thank you Naomi for your kindness.
So what’s everyone waiting for??? Order your hampers today!!
Thank you and Merry Christmas
Sarah Griffin x
5 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Sarah,
Thank you so much for your wonderful review. It really does mean a great deal to hear how well you felt supported, especially after the challenges you faced at the start. I’m delighted that Naomi was able to step in and make such a positive difference for you - she will be so pleased to read your kind words.
Your enthusiasm and recommendation to family and friends is truly appreciated, and it’s lovely to hear how excited you are for your adult children to open their hampers. I hope they absolutely love them.
Thank you again for taking the time to share your experience, and Merry Christmas to you and your family.
Kindest regards,
Team hampers.com
The hamper looks good on line
Although there was a slight hic-up initially with delivery, Hampers.com resolved everything straight away. I was extremely impressed with the quality of the hamper I received and will definitely re-order next year. Customer services are also excellent and responsive.
5 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Kate,
Thank you for your review. I’m sorry to hear your hamper hasn’t arrived yet, especially as the delivery date has already passed. I can see you’re currently liaising with one of our Customer Care advisors, and I hope we can turn this experience around for you.
We really do appreciate your custom, and I hope you will consider giving us another chance in the future.
Kindest regards,
Team hampers.com
Prompt delivery and absolutely pleased…
Prompt delivery and absolutely pleased when we opened the box. It was well presented and extremely good value. We would definitely use them again. We bought two hampers and they make lovely gifts for Christmas.
23 novembre 2025
Avis spontané
Réponse de hampers.com
Dear Phillip,
Thank you for your wonderful review. I’m really glad to hear your hampers arrived promptly, were well presented, and felt like great value. It’s lovely to know they made such nice Christmas gifts.
Thank you for choosing us, and we’d be delighted to welcome you back again.
Kindest regards,
Team hampers.com
Terrible service
Edited - 08/12/25 - Since my original review, Hampers.com have managed to make amends by way of providing Hamper on a goodwill basis (No charge) and this has now been delivered. So i can confirm that they have gone some way in resolving the initial issues, although the initial issues shouldnt have happened. I have now reviewed the star rating to 3 stars.
Terrible service. The Hamper was arranged to be sent to one of our customers for a paid and specific date. Not only did i not get an update email from Hampers.com to advise me the hamper is on its way, i had to chase you on the day of delivery to find out why i havent recieved any delivery update emails. Your response was, you have contacted the delivery team and are awaiting their response. To no surprise I had to chase again as still no contact from your "Customer Services" team (If at all it exists). I was then told that your courier partner has confirmed that the Hamper has been "Lost" in their system. 2 Things, why was i not updated and informed there was a delay in the hamper been sent in the first place and why did i have to twice contact you for an update. Why as a paying customer should I have to chase you for this information? And, i can assure you, as the courier was Evri (I was told), the parcel has not gone "Missing", it has probably been "Stolen" by that courier company and for you to be even using this company as a delivery partner is only opening your company to have many more negative feedback however, this does not take away the fact that YOU failed to provide correct and adequate customer care/service to me. Due to the above, and the fact you couldnt deliver the Hamper on the date i paid for, a refund has been requested and i hope i dont have to chase this with you either. Regrettably, i will not use your company again. A Hamper missing is one thing poor/lack of customer communication is another, and far from acceptable.
1 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Stuart,
Thank you for your review. I’m very sorry to hear about your experience, especially when you had arranged a paid, specific delivery date for your customer. You should have received timely updates and clear communication throughout, and I apologise that this was not the case.
I understand the frustration caused by having to chase for information more than once, and your feedback has been noted for internal review so we can strengthen our communication and service where needed. I can see a member of our team has already reached out to discuss this further with you.
We truly appreciate your custom, and I hope we can restore your faith in us moving forward.
Kindest regards,
Team hampers.com
Lied to
I’d have rated this more if the customer care advisor hadn’t lied when I asked why a hamper bought for a birthday gift to be delivered on a certain day, was late. He told me that delivery had been attempted but the home owner said it wasn’t them on the address. Fast forwards to getting the tracking it seemed that the order had only been shipped that afternoon. It arrived the day later. Honesty goes a long way so I won’t be recommending, or ordering from, again.
4 décembre 2025
Avis spontané
Réponse de hampers.com
Dear N Waring,
Thank you for your review. I’m very sorry to hear about the confusion surrounding your delivery update - this is not the level of communication we want for our customers. I can see a member of our team has already reached out to discuss this with you further.
We truly appreciate your custom, and I hope we can restore your faith in us moving forward.
Kindest regards,
Team hampers.com
Excellent choice for a Christmas gift!
3 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Eddie,
Thank you for your lovely review. I’m really glad to hear you found it an excellent choice for a Christmas gift.
Thank you for choosing us.
Kindest regards,
Team hampers.com
Superb hampers
Great choice of hampers and good quality products. Lovely packaging and prompt delivery. So good I ordered two.
3 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Rachel,
Thank you for your wonderful review. I’m really glad to hear you were happy with the range of hampers, the quality of the products, the packaging, and the prompt delivery. It means a lot that you were pleased enough to order a second one.
Thank you for choosing us, and we hope to welcome you back soon.
Kindest regards,
Team hampers.com
Very Satisfied
I am very happy as I have been continuously updated from order to delivery
3 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Georghios,
Thank you for your lovely review. I’m really glad to hear you were happy with your experience and found the updates from order to delivery helpful.
Thank you for choosing us, and we hope to welcome you back soon.
Kindest regards,
Team hampers.com
Short Changed Hamper
I have used Hampers.com a number of times.
This time the Warehouse inadvertantly made a mistake quickly corrected by the business. It is pleasing to find a business that stands by its reputation when an innocent mistake is made.
Well done.I have extensive business experience and this IS the way to run a business.
2 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Michael,
Thank you for your kind review. I’m really glad to hear the issue was quickly corrected and that you felt supported throughout. I’d also like to sincerely apologise for the initial experience you had - it’s never how we want our customers to feel.
We truly appreciate your comments and your continued trust in us.
Kindest regards,
Team hampers.com
Wonderful quality and best before date
Ordered a hamper last year for family up North and they loved it. So thought I'd send another this year. They received it safely recently and very pleased with the contents quality and best before dates.
1 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Ruth,
Thank you for your lovely review. I’m really glad to hear your family enjoyed their hamper last year and that this year’s was received safely with great feedback on the quality and best-before dates.
Thank you for choosing us again - we truly appreciate it.
Kindest regards,
Team hampers.com
Two Undelivered packages
Although 2 parcels are undelivered as of now, the Company have responded very quickly and apologised for this hiccup. The volume of Black Friday orders seriously affected a number of deliveries.
3 décembre 2025
Avis spontané
Réponse de hampers.com
Dear John,
Thank you for your review. I’m very sorry for the initial issue with your two undelivered parcels, and I appreciate your patience while this was looked into. I’m glad to hear our team were able to respond quickly and keep you updated.
Thank you for choosing us, and we hope to welcome you again soon.
Kindest regards,
Team hampers.com
Delivery was as described
Delivery was as described. Products were as described. Everything was punctual. Highly recommended. Good value for money on sale.
1 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Adrian,
Thank you for your lovely review. I’m really glad to hear everything arrived as described, on time, and that you found the hamper good value for money. We really appreciate your recommendation.
Thank you for choosing us, and we hope to welcome you back soon.
Kindest regards,
Team hampers.com
I have purchased from this company many…
I have purchased from this company many many times. I really like this stuff this year unfortunately the delivery drivers have lost all of our hampers and I spoke to a wonderful guy called Mohamed Degajuh who literally sorted out the problem immediately he has organised delivery next day of the missing hampers and we are thrilled because this guy is literally saved Christmas thank you so much and I look forward to buying from you again next year and a very special thank you to Mohammed you are quite simply a star
2 décembre 2025
Avis spontané
Réponse de hampers.com
Dear Vanessa,
Thank you for your wonderful review. I’m really glad to hear how much you’ve enjoyed ordering from us over the years, and I’m truly sorry the delivery issues happened this time. I’m delighted to hear Mohamed was able to step in and resolve everything for you so quickly — he will be so pleased to know how much you appreciated his help.
Thank you for choosing us again, and we’re thrilled to hear your hampers are now on their way. We hope to welcome you back next year, and I’ll make sure your kind words are passed on to Mohamed.
Kindest regards,
Nicole (Operations Manager)
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