Farid was incredible! Had such a simple and easy move experience with him. We moved from the basement up to the very top flat of another building so was concerned about all the stairs but Farid was ef... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This is my first time with Hello Vans and my first impression is very good. A huge amount of thought has gone into making the system efficient and warm. Great call centre staff and Mehdi and Ahmed we... Voir plus
Adam and his workmate were great! They both worked extreemly hard throughout the day- in a challenging environment where lots of items needed to be recovered and moved safely. They were friendly and i... Voir plus
Nice and friendly staff. Mehdi and his team were really helpful throughout the move. Bit disappointed when added additional hours and person in the middle of moving , I had to pay by bank transfer onl... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Hello Vans is a reputable and reliable nationwide moving services provider, offering a wide range of services to cater to the diverse needs of its customers. With a fleet of over 150 movers, man with a van and handyman services, we have the resources and experience to handle any move, no matter how complex. As part of the Hello Vans family, we have three distinct services that make us stand out from the crowd. Hello Handy is a dedicated handyman service that provides expert assistance with furniture assembly, dismantling, mounting, and hanging. Our team of professional handymen is equipped with the necessary tools and expertise to handle any job efficiently and with a high level of attention to detail. Hello Movers, on the other hand, provides reliable and efficient moving services. Our team of expert movers is trained to handle everything from packing to transportation and unpacking, ensuring that our clients' belongings are moved safely and efficiently. We take great pride in providing our customers with a stress-free moving experience and ensuring their complete satisfaction. As the parent company, Hello Vans is the go-to destination for anyone looking to compare multiple moving providers and book online. Our website offers a user-friendly interface where customers can compare quotes from multiple providers and book the one that best meets their needs. Our easy-to-use platform and friendly customer service team make the booking process quick and hassle-free. At Hello Vans, we are committed to providing our customers with high-quality services that meet their unique needs. We help hundreds of customers with their moving needs every month and take pride in our ability to consistently exceed their expectations. With a focus on exceptional customer service and attention to detail, we are the ideal partner for anyone looking to make their move as smooth and stress-free as possible.
Coordonnées de contact
46 Harvey House, TW8 0DJ, Brentford, Royaume-Uni
- 020 3633 8267
- info@hellovans.com
- hellovans.com
4,6
Excellent
2 k avis
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Farid and Ali are great at their job
Farid and Ali are great at their job. Very helpful and professional.they did everything on time without any breakage.
Please request for them
9 octobre 2025
Avis spontané
Réponse de Hello Vans
Thank you for your wonderful feedback! We’re delighted to hear that Farid and Ali were professional, helpful, and careful with your belongings. We’ll be sure to pass on your kind words, and we appreciate your recommendation!
5 Stars service
Great experience with the crew from Hello Vans. Fast, to the point, kind, careful, pleasant crew especially in a very difficult case moving in a new flat on 4th floor without lift. They moved our stuff, almost a full Luton van, from the ground floor to the 4th floor, in just 75 minutes including a 5 minute break! And they didn’t have just to move in the same city. It was a Manchester to London trip, being at the new address exactly at the estimated time of arrival. Also much cheaper than their competitors, I recommend Hello Vans without doubt or second thought!
8 octobre 2025
Avis spontané
Réponse de Hello Vans
Thank you so much for your fantastic review! We’re thrilled to hear that the team handled such a challenging move efficiently and carefully, from Manchester to London, even up four flights of stairs. Your recommendation means a lot, and we’ll be sure to share your kind words with the crew!
Appalling customer service
Appalling customer service, lack of transparency in T&Cs, rates not commensurate with services provided.
8 octobre 2025
Avis spontané
Réponse de Hello Vans
We’re very sorry to hear about your experience and apologise for any frustration caused. We take feedback regarding transparency, rates, and customer service very seriously and will review this internally. Please contact us directly at [your contact email/phone] so we can discuss your concerns and work toward a resolution. Your feedback is important in helping us improve.
Réponse de Hello Vans
Hello Ellis,
Thank you for your kind words! We’re thrilled to hear you had such a fantastic experience. Shahid and the team will be delighted to know their hard work made a great impression. We truly appreciate your trust and support!
Kind regards,
HelloVans.com’s Team
We booked these to move house
We booked these to move house. We hadn't Guys prepared as well as we thought we had and so job didnt exactly go as planned but this was our fault not theirs. Adam and his colleague worked really hard and nothing phased them.
26 septembre 2025
Avis spontané
Réponse de Hello Vans
Hello,
Thank you for taking the time to share your experience! We’re really glad to hear that Adam and his colleague handled everything with professionalism and patience. Moving days don’t always go perfectly, but it’s great to know our team kept things running smoothly. We truly appreciate your understanding and kind words!
Warm regards,
HelloVans.com’s Team
Two wonderful men moved all my stuff…
Two wonderful men moved all my stuff during Storm Amy and were friendly throughout. Thank you
(Shahid and Hamza)
4 octobre 2025
Avis spontané
Réponse de Hello Vans
Hello Justine,
Thank you so much for your lovely feedback! We’re delighted to hear that Shahid and Hamza made your move smooth and pleasant — even in the middle of Storm Amy! Their dedication and positive attitude truly represent what we strive for at Hello Vans.
Wishing you all the best in your new home!
Kind regards,
HelloVans.com’s Team
Farid & Ali have been great!
Farid & Ali have been great!! We couldn’t be happier with the service!! They worked fast and were very polite!! I would recommend anyone who needs moving to use their service!
3 octobre 2025
Avis spontané
Réponse de Hello Vans
Hello AT,
Thank you so much for your fantastic review! We’re thrilled to hear that Farid and Ali delivered such a fast, polite, and efficient service. It’s always our goal to make moving stress-free and smooth for every customer. Your recommendation means a lot to us!
Warm regards,
HelloVans.com’s Team
Shahid was amazing and very friendly
Shahid was amazing and very friendly.
Would recommend this company
3 octobre 2025
Avis spontané
Réponse de Hello Vans
Hello Jspanla,
Thank you for your kind words! We’re so pleased to hear that Shahid made your moving experience smooth and friendly. He truly takes pride in helping customers, and we’ll be sure to share your feedback with him.
We really appreciate your recommendation!
Kind regards,
HelloVans.com’s Team
Would definitely recommend
I have just had this wonderful company help me move house. From my very first email, they have been prompt in replying, thorough in their pricing, the booking system was easy and communication good. The movers got stuck in some traffic on the way and called to inform me of this. I had 3 movers and they were friendly and professional, very careful with my belongings when loading and offloading. And the price is so good for the service they provided. I would definitely recommend Hello Vans for any house move you may need.
27 septembre 2025
Avis spontané
Réponse de Hello Vans
Hello Taryn,
Thank you for such a wonderful and detailed review! We’re delighted to hear that your experience — from booking to the final move — went smoothly and that our team kept you informed every step of the way. It’s great to know the movers handled everything with care and professionalism.
Your recommendation means a lot to us, and we’re so glad we could make your move stress-free and affordable.
Kind regards,
HelloVans.com’s Team
He was really helpful and friendly
He was really helpful and friendly, felt like I’ve known him for a long time, I’ll use you guys again
29 septembre 2025
Avis spontané
Réponse de Hello Vans
Hello Jez,
Thank you for your kind review! We’re so happy to hear that our team member made you feel comfortable and provided such friendly, helpful service. It’s always our goal to make every move feel easy and familiar. We look forward to helping you again soon!
Best regards,
HelloVans.com’s Team
Outstanding service
Adam was outstanding, punctual, professional and very knowledgeable. Would definitely use this service again.
15 septembre 2025
Avis spontané
Réponse de Hello Vans
Hello Mike,
Thank you for your great feedback! We’re delighted to hear that Adam provided such an outstanding and professional service. His punctuality and expertise make him a valued part of our team. We truly appreciate your trust and look forward to helping you again in the future!
Kind regards,
HelloVans.com’s Team
Smooth, Reliable, and Highly Recommended
This was my second time using HelloVans and the experience was smooth and trustworthy as always. Ali and his team arrived on time and handled everything with speed and care. Couldn’t recommend them more.
26 septembre 2025
Avis spontané
Réponse de Hello Vans
Hello Longyin,
Thank you for your continued trust and support! We’re thrilled to hear that your second experience with HelloVans was just as smooth and reliable as the first. Ali and his team will be delighted to know their care and efficiency made such a positive impression.
We truly appreciate your recommendation and look forward to helping you again in the future!
Kind regards,
HelloVans.com’s Team
Farzan and his collègue were amazing
Farzan and his collègue were amazing. Very fast. Efficient and careful with the stuff. Super friendly also. Excellent service
21 septembre 2025
Avis spontané
Réponse de Hello Vans
Hello Anoud,
Thank you so much for your kind review! We’re delighted to hear that Farzan and his colleague provided such fast, efficient, and friendly service. It’s wonderful to know your belongings were handled with care — exactly what we aim for every time.
We truly appreciate your feedback and look forward to assisting you again!
Kind regards,
HelloVans.com’s Team
1 bed full move
Farid and Mahmud were great, moving a whole 1 bedroom apartment including sofa, heavy mattress, bedframe removal and installation, as well as a bunch of other furnitures
20 septembre 2025
Avis spontané
Réponse de Hello Vans
Hello Adrian,
Thank you for taking the time to share your experience! We’re so pleased to hear that Farid and Mahmud handled your full 1-bedroom move with such care and professionalism — from the heavy lifting to the furniture setup. Your feedback means a lot, and we’re glad we could make the process smooth for you.
Kind regards,
HelloVans.com’s Team
Farid
Farid, is an amazing guy who helped more than he had too! I’m extremely happy with the service!
19 septembre 2025
Avis spontané
Réponse de Hello Vans
Hello Benjamin,
Thank you for your great feedback! We’re so happy to hear that Farid went above and beyond to help you — he truly takes pride in delivering exceptional service. We’ll be sure to share your kind words with him.
We appreciate your trust and hope to assist you again soon!
Kind regards,
HelloVans.com’s Team
Long distance moving - Kaiwan
Kaiwan helped me move from London to Yorkshire and made my day! I had put in the information that there was a lift in my building but on the day it was out of service NIGHTMARE! I carried it all down the stairs but couldn’t manage the mattress by myself and he was more than happy to help me out! Such a life saver! The stuff was going from London up to my parents and they agreed to let my parents received the stuff so saved me an unnecessary trip up North. Arrived on time and loaded so speedy - thank you :)
16 septembre 2025
Avis spontané
Réponse de Hello Vans
Hello,
Thank you so much for sharing your experience! We’re thrilled to hear that Kaiwan made your long-distance move from London to Yorkshire such a smooth and positive one — even with the unexpected lift issue! It’s great to know he went the extra mile to help and made the whole process easier for you and your family.
We truly appreciate your kind words and are glad we could make your moving day stress-free.
Kind regards,
HelloVans.com’s Team
Taha was a lovely guy
Taha was a lovely guy . Very helpful . Arrived early and just got on with the job. The whole booking process went very smoothly and I would definitely use again
16 septembre 2025
Avis spontané
Réponse de Hello Vans
Hello Nick,
Thank you for your kind review! We’re so glad to hear that Taha made your move easy and enjoyable with his helpful attitude and professionalism. It’s also great to know the booking process went smoothly from start to finish.
We truly appreciate your trust and look forward to assisting you again!
Kind regards,
HelloVans.com’s Team
They were all very professional …
They were all very professional courteous & did a really great job would use them again
Thank you 😊
12 septembre 2025
Avis spontané
Réponse de Hello Vans
Hello Marilyn,
Thank you so much for your lovely feedback! We’re delighted to hear that our team was professional, courteous, and made your experience a positive one. Your appreciation truly means a lot to us, and we’d be more than happy to assist you again anytime.
Kind regards,
HelloVans.com’s Team
Farzad was efficient
Farzad was efficient, amazing and so helpful. The move happened without a hitch. He arrived early and finished early. Thank you Farzad!!!
1 septembre 2025
Avis spontané
Réponse de Hello Vans
Hello Sogand,
Thank you for your kind words! We’re so glad to hear that Farzad made your move smooth and stress-free. His efficiency and positive attitude truly represent the Hello Vans standard, and we’ll be sure to pass along your thanks to him.
Wishing you all the best in your new home!
Kind regards,
HelloVans.com’s Team
eman done a good job
8 septembre 2025
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.