Gardening Express Avis 1 060

I ordered many plants and sadly not one plant had arrived in a healthy state. One is already dead. I have reached out but haven’t heard anything back. Disgraceful.

You cannot get hold of them - there is no number to speak to anyone.
I never leave a bad review but I am so incredibly frustrated. It has been 7 days of being told it will be delivered and talking on the phone to delivery company and being told yesterday they garantee it will be this morning, to be told this morning that is has been sent back to sender due to damage?
I have tried to get hold of gardening express and to my emails they respond with a a generic email answering nothing, telling me to not email more than once. This was a Mother’s Day gift and I have missed work waiting around for it to be delivered. I have never known such terrible customer service. Do not buy

I am writing to express my disappointment with a rose plant purchased by my husband for Mother’s Day at a cost of £30. The item received is entirely unrepresentative of the product advertised online, which constitutes a breach of the Consumer Rights Act 2015, specifically the requirement that goods must be as described.

While I am aware that plants may be dormant, this plant is just a few dry twigs and does not meet the standard of satisfactory quality expected for a £30 gift. Furthermore, the accompanying Mother’s Day note was provided on a piece of torn, unprofessional paper.
As the product does not match the marketing images and the presentation was substandard, I believe we are entitled to a full refund under our statutory rights. I would strongly advise others to look elsewhere for plants, especially if you want your gift to be special and match their descriptions.

I've had two bad experiences with Gardening Express. The first, I purchased a Cercis canadensis tree. I repotted it on arrival but it didn't do very well. The roots died off. I sent them a photo and proved original purchase. They said I'd have to send the dead tree to them as recorded delivery covering the full cost of the tree and then their team would decide whether or not to refund me. Not worth the hassle! Secondly I bought a Hamamelis molis 'Pallida' as it stated it was grown in a 5L pot and the price was the same as other websites who were selling them in a 3L pot. When it arrived the tree had been clearly repotted at point of sale as there was no root growth coming close to the base of the pot and lots of fresh compost on top and around the sides. More than a simple top dress. I sent photos and proof of purchase and again they were very unhelpful and pedantic. They requested I send them a photo of the side of the pot which supposedly had a sticker on it. I couldn't see one but they still had all the info including the original plant label. Basically this company is very reluctant to provide good customer service and they send you on the run around in the hope you eventually give up!

I have been a loyal customer of Gardening Express for quite some time and have regularly chosen them when ordering plants online, which is why this experience was so disappointing.

I purchased three Boston Ivy bare-root plants in November. I planted them carefully and followed the recommended instructions. I’m also a fairly competent gardener and have grown many plants successfully before. Unfortunately, all three plants simply remained as dry twigs and never showed any signs of growth or establishment. It appeared to be a dud batch.

When I contacted customer service, I received a very unsympathetic response stating that the plants were not covered by a guarantee and that they could not assist me further. The email from Levi felt abrupt and dismissive, which was disappointing given that I have been a regular customer.

What makes this even more frustrating is that I am currently starting a large garden project and moving into gardening as a business. I had planned to continue buying plants from Gardening Express and recommending them to clients, but this experience and the lack of customer support have made me reconsider.

Selling a batch of plants where all three fail to thrive and then refusing to help at all is extremely disappointing. I expected much better customer service from a company I had previously trusted.

Terrible company, birch tree arrived poor quality specimen. Tried to get a return but told ‘ it is alive’. We could return it at our cost.
In our opinion, do not use this company

0 stars

Ordered magnolia tree, which after chasing gardening express for weeks to ascertain its whereabouts, it eventually arrived dead. Under the 5 year guarantee that it promotes, no refund was given, due to it not being returned within their time limit.
Would never purchase from them again, so please be warned

Ordered a magnolia plant, followed instructions soak roots etc. Plant is dead, contacted customer service & because it was on a deal it’s not covered for a refund or replacement.
Should have said Dead & not Deal, would not advise to buy from this company.

I ordered a sweet gum tree when it finally arrived the top of the tree has been cut off to fit in the box why earth would they do that..

Plants arrived two weeks late, dead and dying. I took a photograph and contacted gardening express immediately I received a response that said that they respond within two working days and not to send another email otherwise mine would go to the bottom of the pile. 10 days on still no reply or refund.

I endorse what the previous reviewer said. These people are a rip off and potentially criminal. I ordered two box plants which they say were delivered (they were not and they have no proof)
I have send three messages to them and not had a substantive reply. Nor have I had my money back despite request.
I would give lower than 1 * if I could.
DO NOT BUY FROM THEM!!!!!!
I am taking this further legally with other authorities as it my contention they should be shut down and taken off the net.

0 stars
Huge regrets ordering from these jokers. I wish I had read the reviews before ordering from Gardening Express (who btw are still blaming Christmas for not being 'express')

I've ordered 15 large plants/trees. 1 plant out of 15 has been delivered — yet my order is marked as complete and no one has had the courtesy to get back to my numerous requests.

The single plant that did arrive is in very poor condition and appears diseased, with significant damage and missing growth.

How does anyone get hold of this company?
They are not a serious plant company and they are not for people who care about plants (or their sanity).

Wish me luck trying to get my money back!

Ordered a persimmon tree, was sent a leafless bare root in May!, planted, waited a month and nothing, the small tree wasn’t even showing leaf buds. Complained and was told I only had 1 month to complain to receive a refund, surprised with the refund policy as I had been sent a supposedly dormant bare root plant (in May!)! The plant was clearly dead from the start! Appalling company and service. Will not order from this company again

Avoid.
Of course I have now seen the ugly underbelly of this business online.
They are a shockingly bad business.
I ordered bulbs on 30/12 due to arrive within 14 days.
My calendar says it’s the 22/1 today.
The customer service rep is getting feisty and telling me I can’t cancel as the “goods are in the system”.
I have tracked the order and the Couriers have not even received the bulbs.
Credit card companies can start claim back with jokers like these.
Never trust a business that tells lies…

My son ordered two holly trees for Christmas they arrived in time but nothing like the photos or description,one was just a stick not suitable to display outside the front door certainly not ball shaped
Emailed numerous times with no replies.
Steer clear of this company .

Bought a large winter flowering shrub that was dead on arrival, the packaging and pot containing the plant was smashed to pieces. I contacted Customer Services who weren’t in the slightest bit interested and who refused to accept a return or offer a replacement. Total cowboy outfit, all they want is your money and they are not interested in customer satisfaction. Order at your peril.

I bought online a ‘Large Snowy White Cyclamen’ plant on 1 Dec 2025 from Gardening Express. The plant arrived 18 days later in a dreadful state. The packaging (a long thin brown cardboard box) was far too narrow & tall for the plant. There was no packaging material - nothing. Furthermore, the box was bashed & the top fully open exposing the plant to the elements. The plant was undersized, bone dry, with torn leaves, and the few white flowers that remained on this poor specimen were damaged & hanging. The plant looked like something you would see on the reduced/half dead trolley at a garden centre. What an absolute disgrace it was. Absolutely nothing like the stock photo on their website. Straight away I contacted the company. I took videos, photos etc of this plant & the packaging. There is no telephone number for this company, all correspondence is via email. They are very slow to reply. They state you need to provide photos, A4 white packing sheet (which I did not receive) white label of plant etc. I provided this. After a lengthy period they reply & again request the same information you have previously provided. You reply stating you have sent it, but you do it again & AGAIN they state we need the following … you get the drift! It’s like being on a hamster wheel. It’s like they are being deliberately evasive & they are just trying to wear you down so you stop contacting g them. Not once did they apologise or were even empathetic. It is a very strange shopping experience that I have never had before. I have read on other review sites people describing this firm as ‘cowboys’ & ‘cons’. All the negative terrible reviews are similar to my story. I wish I had read the reviews before my purchase. DO NOT BUY FROM THIS COMPANY! You might as well go & throw your money down an open drain. How Trading Standards & such like have allowed this Company to continue to trade is beyond me. Believe all the terrible reviews you read - they are true, avoid!

Horrendous experience with a christmas tree that i ordered - wrong type, wrong size and packaged so badly, branches broken as well as being lopsided from all directions.
Customer Service asked for photos which I sent but they were not accepted. They said to return it by a courier that I should pay for myself! This is ridiculous as I can't re-wrap a tree that has been wrapped with netting by a machine and courier costs would exceed the refund amount. Now I have to pay somebody to take it away as it's too heavy and spiky to put in the car for the tip!

Avoid this company! They used to be good but have gone seriously downhill!

Ordered a 7-8ft Christmas Tree. What arrived was a 6ft 3" tree. I asked for a replacement tree of the correct size. The company told me I had to unwrap the tree, measure it and then send details to the company. The tree is wrapped in continuous black plastic and is very heavy. I have not heard from them again. I trusted this company with my money and my order, they took the money and sent the wrong item. They have spoilt Christmas. I want my money back and this tree taken away. They need lessons in Customer Service!!

Two Xmas trees were ordered and paid for in OCTOBER for delivery slot 1-6 th December .
One tree rocked up today 9th December an the other is still AWOL . Its not hard one job deliver within 6 days a HUGE window especially when its your only job . Platitudes of "currently experiencing some small delays" actually doesn't do it Karen AKA Gardening Express .....so angry I am blocking you from now on . You genuinely are ruining our Christmas