I had bought a couple of rugs on sale and after receiving them, I felt I had not picked the right ones. I contacted their customer service and I cannot believe how prompt and helpful there were. After... Voir plus
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After some disappointing experiences with local retailers it was such a great experience to buy our beautiful new rug from Jaipurrugs. From first contact to receipt the service was excellent with... Voir plus
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This company is utter useless, they don’t even value their own product! Peak of politics and favorism happens here and if you know your work then u have no place here, the uneducated managers will pus... Voir plus
Jaipur rugs lives up to its name for beautiful and designer carpets. Their online store is aptly supported by their sales team and Ruchika helped visualize and finalise the design as per our needs. On... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
From traditional to contemporary, you'll find a variety of rugs in 10,000 plus designs and 1,000 plus colors that are ideal for every space. All our rugs are handmade by skilled artisans in India. Moreover, you can also customize and design your rugs with us. Make the most of free virtual consultations with our rug experts, who will guide you through rug selection and styling tips. Additionally, we provide FREE delivery. Our multiple secure payment methods guarantee that you can shop hassle-free. Swatches available
Coordonnées de contact
4,4
Excellent
94 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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The rugs received are all amazing and…
The rugs received are all amazing and of good quality. Thought we had a struggle to get it onsite due to remote area locations but the team is very supportive and helped us to get the rugs on required time.
Thank you
27 octobre 2022
Avis spontané
Réponse de Jaipur Rugs
Dear Mr Suraj Sanghvi, We really appreciate you taking the time to share your valuable feedback about our team. We hope the beautiful rugs you have bought will energize your home space. We look forward to serving you again soon.
Arpita Jain
Manager - Sales
The carpet that has been sent is not what I had selected
The carpet that has been sent is not the one I had selected. Your after sales service is pathetic. You guys don’t pick up my calls after I have made the payment. Before payment is done you keep calling incessantly for making the payment. Take this carpet back and refund me my money. If you do not get back to me regarding the same I’ll go to consumer forum and ensure you get a huge penalty.
Anindya Baruah
Vishnu Constructions
Dibrugarh, Assam.
20 octobre 2022
Avis spontané
Réponse de Jaipur Rugs
Dear Mr Anindya Baruah, Thanks for sharing your experience with us. We're sorry to hear about the issue you faced with wrong product being delivered and delay in revert from our side. This was certainly not the experience we intended for you as our valued customer and we sincerely apologize for the same. The delay happened due to Diwali breaks but we have certainly taken your feedback internally with team to ensure we prevent this from happening again and provide an immediate solution.
Arpita Jain
Manager - Sales
Excellent quality 👍
18 octobre 2022
Avis spontané
Réponse de Jaipur Rugs
Dear Amardeep, thank you so much for giving Jaipur Rugs' your valuable feedback. We hope the beautiful blue Hacienda rug you bought will energize your home space.
Regards
Arpita Jain
Manager - Sales
Pathetic Delivery of a wonderful product
The product is super the delivery experience was far from smooth. By mistake the order was placed to my old address which is also on file at Jaipur Rugs. This was my fault. But thereafter I got no call from the delivery company (Blue Dart) of the attempted delivery having failed. Further no info from Jaipur Rugs as well as shipment was pending delivery for 3 days with a wrong update from Blue Dart that I had asked for delayed delivery / to reschedule the delivery! When I checked with Blue Dart on my own is when all these issues were explained and I was asked to come and pick up the delivery from their delivery center (very unreachable / unapproachable place in Bhiwandi Maharashtra), which I did. So one thing wrong and the system does not work at all and its the customer who has to call to figure out the same!
14 octobre 2022
Avis spontané
Réponse de Jaipur Rugs
Dear Mr Rajan, Thanks for your repeat order with Jaipur Rugs and for sharing your experience with us. We're sorry to hear about the issue you faced with our delivery partner Bluedart. This was certainly not the experience we intended for you as our valued customer and we sincerely apologize for the same. We have taken your feedback internally with team and stakeholders to ensure we prevent this from happening again.
Arpita Jain
Manager - Sales
Excellent…your executive Mr
Excellent…your executive Mr. Salman is an asset to your Organisation.
He was so humble and generous.
12 octobre 2022
Avis spontané
Réponse de Jaipur Rugs
Dear Ms Rachna, We are happy to hear that our team provided you with excellent service. I will make sure that Salman receives your feedback which he has earned.
Look forward to serving you soon again.
Regards
Arpita Jain
Manager - Sales
Happy shopping
This is my third experience shopping with Jaipur rugs Ruchika attended me,her polite behaviour and support made me choose excellent rug. superior quality and customer service is exceptional. Wide range to choose and supportive staff. Excellent customer handling skill with full enthusiasm .. thanks Ruchika
26 septembre 2022
Avis spontané
Réponse de Jaipur Rugs
Thank you so much for your kind words, Ms Rita. We value your trust and confidence in us. Your commitment as a customer is much appreciated. We look forward to serving you again in the future! Jaipur Rugs would like to thank excellent customers like you for your support.
This is a big shout out to Salman from…
This is a big shout out to Salman from Jaipur Rugs. What a huge asset he is to your company. Here's why...I was desperately looking for a rug on a very short timeline due to an upcoming family function. Since I didn't find any at the andheri store, I checked online and called the number given to find out timings of the lowerparel store. To my suprise Salman who picked up the call offered to check if it was in stock first of all so my trip to the store doesnt go to waste. He also made some calls to findout if it can be delivered as per my requirement. When the staff is so prompt and keen the customer's excitement and desire to purchase their preferred rug just doubles up. In no time i made the payments, expecting the delivery in 2 days and to my surprise again the rug was delivered the very next day!!! So impressed with Salman who went above and beyond his call of duty to help me that i just had to write a review to appreciate his professionalism.
23 septembre 2022
Avis spontané
Réponse de Jaipur Rugs
Thank you so much for your kind words, Ms Sagarika. We really appreciate you taking the time out to share your experience with us — and we agree, Salman is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to serving you again in the future!
Regards,
Arpita Jain
Manager - Sales
Jaipur rugs are best their .quality is…
Jaipur rugs are best their .quality is superior . If you want best designs for rugs then Jaipur rugs is the place for it
24 août 2022
Avis spontané
Réponse de Jaipur Rugs
Dear Tammy Peterson, We really appreciate you taking the time to share your rating with us. We look forward to serving you again soon.
Regards Jaipur Rugs
Attention Urvashi Thakur
Attention Urvashi Thakur, Our second rug has arrived and we are very happy with it.
We would like to thank you and your team for all your help in advising and arranging our two rugs from your company.
You have alway been helpful and professional in keeping us fully informed with the manufacturing timings and process as well as supplying us with videos for our final approval.
Thank You very Much !!
Kind regards Stephen & Lynn
9 août 2022
Avis spontané
Réponse de Jaipur Rugs
Thank you Stephen & Lynn for your review, we’re so glad to hear that you are happy with your both the rugs and found our team helpful. I’ll let Urvashi know that you appreciated her assistance.
It’s always great when we can assist our customers in making purchase – whether it be recommending a rug or showing them how their rug is made on loom!
We look forward to serving you again in the future!
Regards,
Arpita Jain
Manager - Sales
Réponse de Jaipur Rugs
Dear Alina, We are glad you like the rug. Thank you for taking the time to share your review with us. We look forward to serving you again soon.
Arpita Jain
Manager - Sales
Beautiful rug
I love the rug I got from you. It is really beautiful and good quality too.
The service was excellent and you kept me posted all the way till delivery. And no delivery charge.
I would highly recommend.
19 juillet 2022
Réponse de Jaipur Rugs
Hi, Thank you so much for the feedback. Our team puts a lot of effort in making these beautiful handmade carpets and your kind words encourage us to do better. For any information you may contact our support team or email us at shop@jaipurrugs.com.
Thanks for being part of the Jaipur rugs family.
The Jaipur Rugs carpet was ordered by me online and…
The Jaipur Rugs carpet was ordered by me online and delivered promptly. It looked beautiful when it was opened. Exactly as per what I had seen online. Only one complaint it has in the last two days started shedding a bit of its wool from its surface. Is that the norm?
19 juillet 2022
Réponse de Jaipur Rugs
Hi Gayetri, thank you so much that you like our product. We as a company always try to give all our customers best experience in terms of product and services. Regarding the shedding process it's an inherent property of new Tufted rugs please be assured that it will go away with regular vacuuming in 2-3 months’ time. I suggest you keep vacuuming (Low Mode) at regular intervals (once or twice a week) to avoid shedding.
For more details please visit
https://www.jaipurrugs.com/in/know-your-rug/good-to-know
You may also contact our support team at shop@jaipurrugs.com.
Very satisfied with the whole experience
15 juillet 2022
Réponse de Jaipur Rugs
Hi, Thank you so much for the feedback. Our team puts a lot of effort in making these beautiful handmade carpets and your kind words encourage us to do better. For any information you may contact our support team or email us at shop@jaipurrugs.com.
Thanks for being part of the Jaipur rugs family.
Good quality carpets,prompt…
Good quality carpets,prompt service,overall experience throughout the procurement procedure was ver smooth and friendly.
14 juillet 2022
Réponse de Jaipur Rugs
Hi, Thank you so much for the feedback. Our team puts a lot of effort in making these beautiful handmade carpets and your kind words encourage us to do better. For any information you may contact our support team or email us at shop@jaipurrugs.com.
Thanks for being part of the Jaipur rugs family.
Superb rug
Lovely rug, colour true to advertisement. Delivery absolutely on time, with informative emails on tracking.
Great company making wonderful quality rugs at realistic prices.
Very satisfied customer.
6 juillet 2022
Réponse de Jaipur Rugs
Hi, Thank you so much for the feedback. Our team puts a lot of effort in making these beautiful handmade carpets and your kind words encourage us to do better. For any information you may contact our support team or email us at shop@jaipurrugs.com.
Thanks for being part of the Jaipur rugs family.
Rug arrived quickly and perfect!
Rug arrived quickly and perfect!
I had visited the company and met some of the artisans when I went to India a few years ago. They are such an amazing company, that I am so happy to be able to support.
Highly recommend.
4 juillet 2022
Réponse de Jaipur Rugs
Hi, Thank you so much for the feedback. Our team puts a lot of effort in making these beautiful handmade carpets and your kind words encourage us to do better. For any information you may contact our support team or email us at shop@jaipurrugs.com.
Thanks for being part of the Jaipur rugs family.
Indian woven rugs fast and direct
An excellent service for Indian made woven rugs in a large variety of styles and material combinations. The pricing is exceptionally good.
29 juin 2022
Réponse de Jaipur Rugs
Hi, Thank you so much for the feedback. Our team puts a lot of effort in making these beautiful handmade carpets and your kind words encourage us to do better. For any information you may contact our support team or email us at shop@jaipurrugs.com.
Thanks for being part of the Jaipur rugs family.
amazing rugs +good price and excellent service
29 juin 2022
Réponse de Jaipur Rugs
Hi, Thank you so much for the feedback. Our team puts a lot of effort in making these beautiful handmade carpets and your kind words encourage us to do better. For any information you may contact our support team or email us at shop@jaipurrugs.com.
Thanks for being part of the Jaipur rugs family.
Excellent service
Excellent service; courteous, obliging and efficient team.
A pleasure to work with!
28 juin 2022
Réponse de Jaipur Rugs
Hi, Thank you so much for the feedback. Our team puts a lot of effort in making these beautiful handmade carpets and your kind words encourage us to do better. For any information you may contact our support team or email us at shop@jaipurrugs.com.
Thanks for being part of the Jaipur rugs family.
I saw this rug online and knew it was…
I saw this rug online and knew it was just perfect for our room but it had sold out! I spoke to Urvashi from Jaipur rugs who was so very helpful and had one made in the colours I wanted. The customer service was exceptional, Urvashi texted me several times with updates and a video of the rug when it was finished. When the rug arrived it was well packaged and everything I hoped it would be, such good quality. I was nervous about buying online from India as it couldn’t be returned but I am so delighted with it. Thank you Jaipur rugs! 😊
27 juin 2022
Réponse de Jaipur Rugs
Hi, Thank you so much for the feedback. Our team puts a lot of effort in making these beautiful handmade carpets and your kind words encourage us to do better. For any information you may contact our support team or email us at shop@jaipurrugs.com.
Thanks for being part of the Jaipur rugs family.
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