Milanastudios Avis 239

Réponse de Milanastudios

ll y a 2 jours

Thank you so much for such an incredible review!

Reading messages like this truly means the world to us. We’re so grateful for your continued support and loyalty.

We put so much love and care into every collection, so hearing that you love the quality, customer service, and your tracksuits makes us beyond happy. We’re especially glad we could get your summer sets to you in time for your holiday.

Thank you again for trusting and supporting Milana. Customers like you are the reason we do what we do! We can’t wait to continue bringing you more pieces you’ll love for years to come.

The Milana Team

Réponse de Milanastudios

11 mai 2026

Hi there,

We’re sorry to hear you feel this way and appreciate you taking the time to share your feedback.

As your return had not been processed within our system, we requested the tracking ID and courier details so we could investigate this further and check whether the parcel had arrived back at our HQ. Unfortunately, based on the receipt provided, we were unable to verify the return as no tracking information was included. Without a valid tracking number, we are unable to confirm whether the parcel was successfully delivered to our returns address.

As stated in our returns policy on our website, Milana Studios is not responsible for any lost or damaged returns made by the sender or courier. We also advise all customers to retain proof of postage and tracking details, as our team may require this information when investigating return queries.

If you do have the tracking information, please do let us know and our team will be more than happy to look into this further for you.

We understand this is disappointing and apologise for any frustration caused.

Réponse de Milanastudios

7 mai 2026

Thank you so much for your lovely review and continued support!

We’re so happy to hear how much you love the fit and quality of our pieces. The popper front ribbed tops and oversized T-shirts are some of our favourites too, so it’s amazing to hear they’ve become staples in your wardrobe.

We’re also really pleased you’ve had a great experience with our delivery service. Thank you again for shopping with Milana Studios, we can’t wait to bring you more pieces you’ll love!

-Milana Studios Team

Réponse de Milanastudios

7 mai 2026

Thank you so much for your amazing review!

We’re really glad we could quickly help amend your order and make the process smooth for you. Providing great customer service is something we genuinely care about, so your feedback means a lot to the team.

And hearing that you love the quality of the clothing is the best compliment we could ask for.

Thank you again for your support- we can’t wait to have you shop with us again soon!

Milana Studios Team

Réponse de Milanastudios

7 mai 2026

Hi there,

We’re very sorry to hear you feel disappointed with your experience and we appreciate you taking the time to share your feedback.

After reviewing your order thoroughly, including our packing process and CCTV footage from dispatch, our records indicate that all six items were packed and shipped. We understand that the footage may not provide the level of reassurance you were hoping for, however it was shared in an effort to be as transparent as possible during our investigation.

We never intend to dismiss any customer concerns, and we genuinely regret that you feel unsupported. As a brand, we take claims regarding missing items seriously and follow a detailed process to review each case fairly.

We appreciate your feedback regarding communication and customer service, as this is something we continuously work to improve. If there is any further information you would like us to review, please contact our support team directly and we will be happy to assist further.

Kind regards,
Milana Studios Team

Réponse de Milanastudios

16 avr. 2026

Thank you so much for this lovely review!

We absolutely love hearing that you and your whole family enjoy wearing our pieces. That’s exactly what we aim for quality, timeless styles that you can rely on again and again.

It’s also great to know our customer service team has been helpful when you’ve needed them. We’ll make sure they see your kind words!

Thanks again for your support, it really does mean the world to us.
Team Milana.

Réponse de Milanastudios

15 avr. 2026

Thank you so much for your amazing review! We're thrilled to hear how much you love our clothes.
We're also really glad your exchange was quick and hassle-free, and that our customer service team has been able to support you promptly. Providing fast, helpful service is something we truly pride ourselves on.

Thanks again for your support – we can’t wait to have you shop with us again!
Milana Studios.

Réponse de Milanastudios

13 avr. 2026

Hi Stuart,

Thank you for your feedback- we’re really sorry to hear about your experience.

We completely understand how disappointing it must have been to have an issue with your shirt, especially after just one wear. That’s certainly not the standard we aim to deliver.

That said, after receiving and inspecting the returned item, we did find that it did not meet our returns policy requirements, as it was no longer in its original condition. As outlined in our policy, items must be returned unworn and in the same condition they were received. We did share images with you to clearly show the condition upon return for transparency.

Regarding the button, many of our garments include a spare button for minor repairs, which is standard across the industry. However, we appreciate that this may not have been a suitable solution in your case, and we’re sorry for the frustration this caused.

We truly value your partner’s continued support of our brand, and it’s disappointing to hear this experience has impacted your perception of us. Your feedback has been noted and will be shared with our wider team as we continue to improve both our product quality and customer experience.

If you would like to discuss this further, please don’t hesitate to reach out to our customer support team directly- we’d be happy to assist where possible.

Kind regards,
Milana Studios Team

Réponse de Milanastudios

7 avr. 2026

Hi,

Thank you for your feedback — we’re really sorry to hear about your experience.
We completely understand how frustrating it must be not to receive an order in the expected timeframe.

During new product launches, we can experience a very high volume of orders, which can occasionally lead to delays this is explained on our website. In addition, we have recently experienced some unexpected delays with our courier with a certain number of shipments, which are unfortunately outside of our control. That said, we are working closely with them to resolve the situation as quickly as possible and ensure your order reaches you very soon.

We have also emailed all customers affected by this delay to express our apologies and to keep you updated with the latest information on expected delivery timescales. We’re sorry if this communication did not reach you.

We’d really like to help here and resolve it as quickly as possible, if you can kindly email our customer service team on contact@milanastudios.com a member of our team will be sure to assist here and make things right.

Thank you for bringing this to our attention- your feedback helps us improve.

Kind regards,
Milana Studios.

Réponse de Milanastudios

17 mars 2026

Hi there,

Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you’re happy with the quality of our garments, the vibrancy of the colours, and how well they hold up after washing.

It’s also great to know that our delivery service met your expectations- we always aim to make the entire experience as smooth as possible.

We truly appreciate your support,

Kind regards,
Milana Studios Team

Réponse de Milanastudios

17 mars 2026

Hi there,

Thanks so much for the amazing 5-star review! We’re so glad you’re loving the brown and black blazers and even better to hear they lived up to your winter versions!

We love that you’re thinking of grabbing the matching black trousers too- such a great combo. We’re sure you’ll love them just as much.

Really appreciate your support, it means a lot to us! Hope to see you shopping with us again soon.

All the best,
Milana Studios Team

Réponse de Milanastudios

10 mars 2026

Thanks so much for the lovely review! We’re so happy to hear you love the combat trousers. Pairing them with the Milana crop top and heels sounds like such a gorgeous look.

It’s amazing that you got so many compliments - that’s exactly what we love to hear! Thanks again for sharing, and we hope you keep loving your outfit as much as we do.

Team Milana.

Réponse de Milanastudios

5 mars 2026

Thank you so much for your amazing 5-star review!
We’re absolutely delighted to hear how much you love your Milana pieces. It’s fantastic to know the sizing, material, and quality have all met your expectations. That’s exactly what we aim for.

Your recommendation truly means the world to us, and we can’t wait to have you shopping with us again.

Thanks for being part of the Milana family!

Réponse de Milanastudios

26 févr. 2026

Thank you so much for your incredibly kind words! We’re absolutely thrilled to hear how much you love your Milana pieces. Knowing that you rate our designs and quality 10/10 truly means the world to our team.

Your support and loyalty inspire us every day, and we’re so grateful to have you as part of the Milana community. We can’t wait to bring you even more pieces to love!
With appreciation,

The Milana Team ✨

Réponse de Milanastudios

24 févr. 2026

Wow — thank you so much for such an amazing review!

We’re absolutely delighted to hear that you love our choice of styles and that the quality continues to meet your expectations. Knowing that our pieces are long-lasting and wash beautifully makes us so proud, as that’s exactly what we strive for.

Your recommendation truly means the world to us. Thank you for your continued support — we can’t wait to welcome you back again soon!
Milana Studios.

Réponse de Milanastudios

24 févr. 2026

Thank you so much for your lovely review! We’re delighted to hear you’re happy with your pink and brown stripe long sleeve — it’s such a gorgeous piece.

It’s wonderful to know you were pleased with the quality and our prompt delivery too. Your recommendation truly means the world to us.

We hope you enjoy wearing it, and we can’t wait to see you shop with us again soon!
Milana Studios.

Réponse de Milanastudios

24 févr. 2026

Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you’re loving the quality of our clothing and that your first experience with us has been such a positive one.

We really appreciate you taking the time to share your experience, and we can’t wait to welcome you back again soon!

Thank you for your support ✨
Milana Studios.

Réponse de Milanastudios

11 févr. 2026

Milana Studios would like to sincerely thank you for your kind and positive review. We truly appreciate your feedback and are thrilled to know that you had a great experience with us. We’re committed to delivering the best quality and service, and your support helps us continue to improve and grow.

Thank you for choosing Milana Studios!

Réponse de Milanastudios

3 févr. 2026

Thank you so much for your kind review! We truly appreciate you taking the time to share your experience with us.

Your support means a lot to our team, and we’re so happy to hear you loved your experience with Milana Studios. We’re always striving to deliver great quality and service, and feedback like yours makes it all worth it.

Thanks again for being part of the Milana Studios family — we can’t wait to see you again!
– Milana Studios

Réponse de Milanastudios

27 janv. 2026

Milana Studios would like to express our sincere gratitude for your kind review. Your feedback is incredibly valuable to us, and we are so pleased that you had a positive experience. We are committed to upholding the highest standards in both quality and service, and your support motivates us to continue striving for excellence.

Thank you for your trust in us!