Where do I even start? Milana are my number 1 clothing brand for a reason! The quality of the items is absolutely unmatched, near enough my entire wardrobe is Milana! These clothes are really made to... Voir plus
L'entreprise a répondu
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Milana clothes are the best quality, I have so many pieces and love how they fit. I especially love the popper front ribbed tops and the oversized T-shirts are the perfect length and look amazing wit... Voir plus
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Always my go to. I wear it, my husband wears it and so do all of our kids. Amazing quality, staple designs which look great and wash well, over and over again. Customer service is also excellent,... Voir plus
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Gutted, I have spent £341 on 6 items with Milana Studios. Only received 5 items, they are stating I have received it but I have confirmed via photos this is not the case. CCTV images they se... Voir plus
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4,3
Excellent
239 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Amazing quality
This was my first order and I am so shocked by how great the quality is! I’m always hesitant to order online but I was so happy with my order. The quality is amazing and it looks exactly as it does on the website. The customer service was amazing from start to finish, the postage was also super quick which is always a plus! Will defo be ordering again.
13 juin 2025
Avis spontané
Réponse de Milanastudios
Milana Studios would like to thank you for your thoughtful and positive review. We’re so glad to hear you had a great experience with us. Your feedback motivates us to keep providing exceptional quality and service, and we’re excited to continue serving you in the future.
Thank you for your trust and support!
Milana Studios
Will not shop again here.
Absolutely appalled at the customer service from this company.
I shop quite alot form themselves and spent a lot of money with them.
I purchased a jumper from themselves, worn twice and washed once - once washed, the colour of the jumper seeped into the writing.
The product is simply faulty and whether the item has been worn 10 times or 1 time, or washed 10 times or 1, the colour should simply not seep.
They are stating the item has become bitty, I feel that just explains the quality of their clothing - simply not up to the standards and definitely does not reflect the price they charge especially after only wearing the item twice
Although I shop very often with them and spent alot of money on that website - I will no longer be purchasing from them.
Extremely disappointed in the company and for not to accept liability of appalling quality of their items.
12 juin 2025
Avis spontané
Réponse de Milanastudios
Hi there, We're truly sorry to hear about your experience and that our service fell short of your expectations. This is not the level of service we aim to provide, and we understand how frustrating it must be. All issue reporting procedures for our items can be found via our website https://milanastudios.com/pages/returns, we apologise that in this instance this return did not meet the requirements in order to process the return. Thank you for your feedback, it’s incredibly valuable as we work to improve.
Newbie
I literally came across this brand by accident and now I’m obsessed. Brought a few items now from the core joggers to the tote bag. I honestly can’t fault a thing. The quality is second to none. I also love the personal touches such as how the items arrive in bags with a Thankyou name card. Certainly worth 5 ⭐️
9 juin 2025
Avis spontané
Réponse de Milanastudios
Milana Studios would like to extend our heartfelt thanks for your wonderful review. Your feedback means the world to us, and we are grateful for your continued support. We are dedicated to delivering top-quality products and exceptional service, and we’re thrilled that we could meet your expectations.
Thank you for being part of the Milana Studios family!
Make up lies not to refund genuine returns
Update in response to your reply.
You don’t even know who I am or anything about my order I’ve not given that detail not even a name so how u can reply in such detail claiming condition of my returns is beyond me seens a lot like u have a prepared speach for all the customers your scamming
PayPal will be notified of the update.
DONT BUY RETURNED UNWANTED UNUSED UNTRIED ITEMS returned via Royal Mail in original packaging with everything intact after taking one look at size and fabric to have email back with claims made item was worn and that Milana have returned items to me again after me paying postage each way already I’ve now had to claim via PayPal dishonest company and from first time buying on visual inspection poor quality items too don’t take the risk.
27 mai 2025
Avis spontané
Réponse de Milanastudios
Thank you for reaching out to us. We're truly sorry to hear about your recent experience and that our service did not meet your expectations. We completely understand how disappointing and frustrating it must be to feel that a claim via PayPal was your only option, and this is certainly not the experience we want for our customers.
Please know that we take quality control very seriously, and every item is carefully checked before being dispatched. That said, we recognise that issues can occasionally arise, and we always encourage our customers to contact us directly if something doesn’t seem right. We're here to help and resolve things as swiftly and fairly as possible.
Regarding returns, we do ask that items be sent back in their original condition so we can process them accordingly. In this case, we regret that we couldn’t accept the return due to the condition of the item, as outlined in our returns policy. We understand this may be disappointing and sincerely apologise for any inconvenience this has caused.
We truly value your feedback and your support. It helps us grow and ensures we can continue providing the best possible experience for all of our customers. If there’s anything else we can do to assist you, please don’t hesitate to get in touch.
Milana Studios.
Fantastic quality Fantastic brand true…
Fantastic quality Fantastic brand true to size my top favourite brand
27 mai 2025
Avis spontané
Réponse de Milanastudios
Milana Studios would like to express our sincere gratitude for your kind review. Your feedback is incredibly valuable to us, and we are so pleased that you had a positive experience. We are committed to upholding the highest standards in both quality and service, and your support motivates us to continue striving for excellence.
Thank you for your trust in us!
Milana Studios
Absolutely love the brand and clothing…
Absolutely love the brand and clothing - love every single piece I’ve bought, just need a new wardrobe to fit it in!
😘
20 mai 2025
Avis spontané
Réponse de Milanastudios
Milana Studios would like to sincerely thank you for taking the time to leave such a positive review. We truly appreciate all feedback and are committed to maintaining the highest standards of quality and service across our brand.
Thank you for being part of the Milana Studios family!
Milana Studios
The products from this company are…
The products from this company are unmatched! The quality is beautiful which can justify the price and I have never had an issue with my orders.
23 mai 2025
Avis spontané
Réponse de Milanastudios
Milana Studios would like to extend our heartfelt thanks for your wonderful review. Your feedback means the world to us, and we are grateful for your continued support. We are dedicated to delivering top-quality products and exceptional service, and we’re thrilled that we could meet your expectations.
Thank you for being part of the Milana Studios family!
Milana Studios
Amazing!
Order jogging and crop t-shirt, their quality is still amazing after washed from the holiday trip! Delivery was fast as well! Will order again as really like their colours and clothes!
24 avril 2025
Avis spontané
Réponse de Milanastudios
Milana Studios would like to sincerely thank you for taking the time to leave such a positive review. We truly appreciate all feedback and are committed to maintaining the highest standards of quality and service across our brand.
Thank you for being part of the Milana Studios family!
Milana Studios
Avoid
Reading all the same reviews I just wish I had read before placing an order.. AWFUL customer service please avoid and shop somewhere else.
Having to go through my bank to get a refund as tired of talking to them
15 mai 2025
Avis spontané
Réponse de Milanastudios
Hi there Holly, We're truly sorry to hear about your experience and that our service fell short of your expectations. This is not the level of service we aim to provide, and we understand how frustrating it must be to have to seek a refund through your bank.
We’d appreciate the chance to make this right. If you’re open to it, please contact us directly at (contact@milanastudios.com) with your order number, and we will investigate this further for you.
Thank you for your feedback, it’s incredibly valuable as we work to improve.
10/10
Brilliant service as always.. really fast delivery, great customer service and top quality clothing 10/10
13 mai 2025
Avis spontané
Réponse de Milanastudios
Milana Studios would like to sincerely thank you for your kind and positive review. We truly appreciate your feedback and are thrilled to know that you had a great experience with us. We’re committed to delivering the best quality and service, and your support helps us continue to improve and grow.
Thank you for choosing Milana Studios!
Great Customer Service
I’ve got loads from Milana and never had an issue, the quality is unmatched.
With my recent order, it just wasn’t me so I sent it back with Royal Mail, they lost the parcel for a week even though I’d paid for Tracked24 then said that I hadn’t paid enough postage and that I’d have to wait 18 days for it to be returned to sender. I contacted Milana & Ruby was really so helpful over emails even though the issue was with Royal Mail and not Milana! She got me the details I needed for RoyalMail and my parcel is now due to be returned to them tomorrow.
Fab customer service 🥰
8 mai 2025
Avis spontané
Réponse de Milanastudios
Milana Studios would like to extend our heartfelt thanks for your wonderful review. Your feedback means the world to us, and we are grateful for your continued support. We are dedicated to delivering top-quality products and exceptional service, and we’re thrilled that we could meet your expectations.
Thank you for being part of the Milana Studios family!
Size was out of stock
Size was out of stock, popped a message to enquire if a restock was happening. Team found 1 size left in warehouse and put it online for me to buy. Never had service like this else where, excited for my parcel to arrive
6 mai 2025
Avis spontané
Réponse de Milanastudios
Milana Studios would like to sincerely thank you for taking the time to leave such a positive review. We truly appreciate all feedback and are committed to maintaining the highest standards of quality and service across our brand.
Thank you for being part of the Milana Studios family!
Milana Studios
my top arrived very quickly and is a…
my top arrived very quickly and is a very good material.
6 mai 2025
Avis spontané
Réponse de Milanastudios
Milana Studios would like to thank you for your thoughtful and positive review. We’re so glad to hear you had a great experience with us. Your feedback motivates us to keep providing exceptional quality and service, and we’re excited to continue serving you in the future.
Thank you for your trust and support!
Milana Studios
Incredible brand and incredible…
Incredible brand and incredible clothing!!! So worth the money as the quality is second to none!!
5 mai 2025
Avis spontané
Réponse de Milanastudios
Milana Studios would like to sincerely thank you for taking the time to leave such a positive review. We truly appreciate all feedback and are committed to maintaining the highest standards of quality and service across our brand.
Thank you for being part of the Milana Studios family!
Réponse de Milanastudios
Milana Studios would like to express our sincere gratitude for your kind review. Your feedback is incredibly valuable to us, and we are so pleased that you had a positive experience. We are committed to upholding the highest standards in both quality and service, and your support motivates us to continue striving for excellence.
Thank you for your trust in us!
Milana Studios
So so happy with my order
So so happy with my order! Customer service is great and prompt replies. A couple of days after I placed my order I realised my address was my old address on the delivery, I emailed customer service and they managed to update my new address and then my parcel arrived the following day. Can’t fault the service and in love with my tracksuit!
23 avril 2025
Avis spontané
Réponse de Milanastudios
Milana Studios would like to sincerely thank you for taking the time to leave such a positive review. We truly appreciate all feedback and are committed to maintaining the highest standards of quality and service across our brand.
Thank you for being part of the Milana Studios family!
100% happy
Quality is amazing. Customer care is excellent. I ordered the wrong size and they made the exchange so easy. Delivery is quick. What’s not to like?
24 avril 2025
Avis spontané
Réponse de Milanastudios
Milana Studios would like to express our sincere gratitude for your kind review. Your feedback is incredibly valuable to us, and we are so pleased that you had a positive experience. We are committed to upholding the highest standards in both quality and service, and your support motivates us to continue striving for excellence.
Thank you for your trust in us!
Milana Studios
Absolute beauty!
Highly recommend this brand and everything about it. Tracksuit looks fab and the quality is INSANE! Biggest shout out to the customer service. Couldn’t have been happier to help source me an exchange, super helpful! Made such an impact on my experience. 100% will repurchase based on quality and service!
23 avril 2025
Avis spontané
Réponse de Milanastudios
Milana Studios would like to sincerely thank you for your kind and positive review. We truly appreciate your feedback and are thrilled to know that you had a great experience with us. We’re committed to delivering the best quality and service, and your support helps us continue to improve and grow.
Thank you for choosing Milana Studios!
Fab brand
I have purchased 3 Milana tracksuits, a jumper and a few T-shirts.
All their items are excellent quality, wash up so well.
💯 would recommend to everyone.
Great customer service who reply to you asap if you have any problems at all.
Looking forward to purchasing some of the children’s items for my sons for our summer holidays.
23 avril 2025
Avis spontané
Réponse de Milanastudios
Milana Studios would like to thank you for your thoughtful and positive review. We’re so glad to hear you had a great experience with us. Your feedback motivates us to keep providing exceptional quality and service, and we’re excited to continue serving you in the future.
Thank you for your trust and support!
Milana Studios
Worth every penny!
Worth every penny!
You can feel the quality of the clothes in the weight alone. The feel of the fabric and the fit are both so stunning.
I recently ordered the soft rib core set in grey, this will definitely be a staple piece in my wardrobe for a very long time. I am a 6/8 and 5ft 3 so ordered the XS it fits like a dream and the pants aren’t just the perfect length. I also got one of the heavy weight T-shirts again the way it hangs and the quality is stunning.
I’d also like to mention the customer service I received from Abi absolutely deserves a mention - she was fantastic from start to finish efficient and lovely!
I guess you can say I like Milana a lot!
16 avril 2025
Avis spontané
Réponse de Milanastudios
Milana Studios would like to sincerely thank you for taking the time to leave such a positive review. We truly appreciate all feedback and are committed to maintaining the highest standards of quality and service across our brand.
Thank you for being part of the Milana Studios family!
Milana Studios
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