Arlo Avis 5

Arlo indendørs kameraer er det værste skrammel- det virker bare ikke- i modsætning til deres udendørs kameraer…

A never ending series of problems. Hopeless support.

I had a Arlo doobell and the Chime, within a month Doorbell went bad, I called and they sent a new one...no big deal.
I had taken a subscription as well. The app kept dropping the activity feed history and every time. Customer service's response was to delete the device and add it again to the app, I had to do it enough times in 4 months that I got fed up and switched to a different product and cancelled my subscription.
Then I noticed I was still charged for the subscription, upon calling the customer support they said they couldn't find the transaction. Then I noticed that they have been charging me for 2 subscriptions - the doorbell that was returned and the one they replaced....now I can't find a number to call or catch hold of anyone.
This company is not a security company, its a scam hiding as a security company. Save your money and find other ways to protect yourselves.

Cameras kept disconnecting and took months to fix, for it to keep happening. The payment software after an upgrade wouldn’t remove an old card, couldn’t pay, lost subscription and couldn’t contact anyone as I hadn’t paid. Although their actual customer support was very nice, Arlo systems and software is awful. Not to mention the amount of lawsuits they’ve had against them. These cameras are going straight in the bin.

I wish I had came here before purchasing Arlo cameras, I agree with alot of what I'm reading here about their customer service or LACK of customer service.anyone who's first cam purchase is Arlo is probably content... anyone who's ever had Ring or Google Nest cams first realizes moving to Arlo is going backwards, there cameras are not near as good as Nest or Ring ..The Arlo app is the worst ever and not user friendly at all , I have reached out to customer service 5 times since buying Arlo cams 5 customer service requests and 0 customer service replies, However that all changed last night when I received 5 emails from Arlo the first and only communication from them at all and hilariously all 5 were them asking me to tell people how my customer service experience went .... LMAO you have to provide customer service to get rated on customer service......