Réponse de Odds96

23 mars 2025

Dear Gunasekaran,

Thanks for sharing your experience.

We’ve checked your case multiple times with our Payment Service Provider and did everything possible — and even beyond that — to try to allocate your deposit. Unfortunately, we got a final confirmation that this payment never reached our payment account.

As the funds never arrived on our side, there’s nothing else we can do from our end. In such situations, the payment is usually refunded automatically by the payment app or your bank.

We strongly recommend contacting the customer support of the app you used to make the deposit — they should be able to assist you further.

Best regards,
Odds96 Feedback Team 🧾🔄💬

Réponse de Odds96

10 oct. 2025

Thanks, Shiv!

We’re happy to hear you had a great time with Aviator — that game keeps the thrill alive every round! Enjoy your wins and keep having fun on Odds96.

Odds96 Feedback Team 🎰💬🔥

Réponse de Odds96

6 août 2025

Dear Aditya,

Thanks for sharing your experience.

We’re sorry to hear about the inconvenience. After reviewing your account, we found that two of your withdrawal requests were cancelled by the bank because withdrawals to UCO Bank are not supported - this info is mentioned on the withdrawal page. As soon as you made a withdrawal request to Bank of India, both withdrawals were completed successfully.

Please note that our chat is never closed automatically. In fact, the average reply time from our support agents is around two minutes — all answers come from real people, not bots, and we’re proud of that speed.

All your deposits have been credited on time, without any delays. If you have any more questions or need help, our team is always here for you!

Best regards,
Odds96 Feedback Team 🕒💬

Réponse de Odds96

21 févr. 2025

Dear Vikram,

We understand that gaming can have its ups and downs, but looking at your stats — you’re actually winning! 🎉

You’ve deposited 20,500 INR, but you’ve successfully withdrawn 28,292 INR — meaning you’re already in profit! Huge congratulations on that! 🎊💰

Remember, gaming is all about entertainment and excitement. Sometimes it feels like a losing streak, but luck changes with every round. Who knows? The next big win might be just one spin away!

If you ever have any concerns or need assistance, feel free to reach out to our support team at support@odds96.com or via live chat.

Best regards,
Odds96 Feedback Team 🎯💸🚀

Réponse de Odds96

6 août 2025

Dear Raj,

Thank you for your feedback!

Based on a recent industry survey, Odds96 is recognized as one of the fastest platforms on the market for both deposits and withdrawals. Every month, we invest in speeding things up even more — our goal is to process all deposits and withdrawals within just 3-5 seconds, and we’re working hard to make it a reality.

On top of that, we offer crypto deposits and withdrawals, which are lightning fast. Plus, every crypto deposit gets a 5% real cash bonus — no wagering, no strings attached.

If you ever face any delays or want to try our fastest payment methods, feel free to reach out to our support team — we’re always here to help!

Best regards,
Odds96 Feedback Team ⚡💸

Réponse de Odds96

10 oct. 2025

Thank you, Anurup!

It means a lot to see that you not only enjoy playing but also recommend Odds96 to your friends — that’s the best compliment we could get. Our team is always here when you need support, and we’ll keep working hard to make every experience smooth and fair.

Odds96 Feedback Team 💬🎯💸

Réponse de Odds96

21 févr. 2025

Dear Zakie,

Thank you for your feedback.

We understand your frustration, and we want to assure you that we take every case seriously. As we discussed in our support chat, both of your withdrawal transactions were successfully processed from our side, and we provided you with UTR numbers to track them with your bank.

In cases like this, the next step is for the player to provide a bank statement confirming that the funds were not received. This is required to escalate the case with our payment provider. By now, we have not yet received the requested document from you, which is why the investigation could not proceed further.

We are here to assist you, and if you are still facing issues, we encourage you to send the requested bank statement so that we can escalate this matter and find a resolution as soon as possible.

Looking forward to your cooperation.

Best regards,
Odds96 Feedback Team 🎲💵🚀

Réponse de Odds96

18 févr. 2025

Dear Santhosh,

We understand that not every session ends with a win, but that’s all part of the excitement of iGaming. Sometimes you win, sometimes you don’t — but who knows, maybe your next big win is just one spin or one bet away!

At Odds96, we are a fully licensed and trusted platform with thousands of happy players enjoying their time here. Our games operate on certified random number generators (RNG), ensuring fair play for everyone.

We encourage you to keep the fun in gaming and always play responsibly. If you have any specific concerns, feel free to reach out to our support team at support@odds96.com or via live chat.

Best regards,
Odds96 Feedback Team 🎰🎲💫

Réponse de Odds96

6 août 2025

Dear Nabeel,

Thank you for your review and kind words about our platform!

Unfortunately, we haven’t received any account details from you and couldn’t find a player with your name in our system, so we’re unable to check what happened with your welcome bonus (although we really want to). We take these cases seriously, since here at Odds96 we have one of the most generous welcome bonuses on the market — and we want every new player to get it.

If you’re still facing this issue, please reach out to our support team at support@odds96.com or via live chat — we’ll be happy to help you out!

Best regards,
Odds96 Feedback Team 🏆💬

Réponse de Odds96

18 févr. 2025

Dear Raman,

We're sorry to hear about your experience. Unfortunately, we were unable to identify your account as we never received a response to our email via Trustpilot.

At Odds96, we ensure that all eligible players receive their bonuses without any issues. If you're still facing any concerns, please reach out to our support team at support@odds96.com or via live chat — we’ll be happy to check this for you!

Best regards,
Odds96 Feedback Team 🎁💬⚡

Réponse de Odds96

18 févr. 2025

Dear Indra,

We understand your frustration, and we sincerely apologize for the delay.

Normally, withdrawals at Odds96 are processed within 4 to 48 hours, depending on the banking system. However, in this particular case, there was unexpected maintenance on the payment provider's side, which caused an unfortunate delay. This is an exception rather than the rule, and we truly regret any inconvenience caused.

As a gesture of apology, we’d like to offer you a Special Deposit Cashback Bonus! To claim it, please reach out to our support team at support@odds96.com or via live chat.

We appreciate your patience and hope to make it up to you!

Best regards,
Odds96 Feedback Team 🎰💵✨🎁

Réponse de Odds96

18 févr. 2025

Dear Sultan,

We’re sorry to hear about your experience. Unfortunately, we didn’t receive any response from you to help us identify your account and assist further.

Just to clarify - Odds96 is a fully licensed and regulated platform under Curacao laws, and we have thousands of happy players from India and around the world enjoying our games daily.

If you ever decide to reach out, our support team is always here to help at support@odds96.com or via live chat.

Best regards,
Odds96 Feedback Team 🎰🔍💎

Réponse de Odds96

18 févr. 2025

Dear Gulshan,

We get it — playing can be a rollercoaster! Sometimes you’re up, sometimes you’re down, but that’s all part of the thrill. Who knows? Maybe your next big win is just around the corner!

At the end of the day, gaming should be about fun and entertainment. If you ever have any concerns, feel free to reach out to our support team at support@odds96.com or via live chat — we’re always here to help!

Best regards,
Odds96 Feedback Team 🎲🔥💰

Réponse de Odds96

8 janv. 2025

Dear Janani,

Thank you for reaching out.

After reviewing your case thoroughly, it was confirmed by our Verification Team that multiple accounts were created and used on the same device. This violates our policy of allowing only one active account per person, which is in place to maintain a fair and enjoyable platform for everyone.

We understand this might be frustrating, but these rules are in place to ensure a safe and trustworthy experience for all our players.

Best regards,
Odds96 Feedback Team 🎲✨🌟

Réponse de Odds96

18 févr. 2025

Dear Irfan,

Thank you for your feedback.

After conducting multiple cross-checks, we can confirm that we have never received this payment. We understand this situation may have caused frustration, but as there was no transaction on our end, we were unable to process any further action.

If you still have concerns, we recommend checking with your bank for further clarification. Our support team remains available at support@odds96.com or via live chat if you need any additional assistance.

Best regards,
Odds96 Feedback Team 🎰🔍💡

Réponse de Odds96

23 mars 2025

Dear Jithin,

Thanks for your feedback!

Glad to hear you're enjoying the game 🎮 If you ever have suggestions or questions — feel free to reach out to our support team anytime.

We’re here to keep your experience smooth, fun, and rewarding 🏆🕹️✨

Best regards,
Odds96 Feedback Team 🎰🚀💡

Réponse de Odds96

19 déc. 2024

Dear Mohankumar,

Thank you for sharing your experience with us.

We understand that losing can feel frustrating, but remember — in gambling, sometimes you win, sometimes you lose. Who knows? Your next big win could be just around the corner! 😊

Regarding bonuses, we recommend joining our Telegram channel where we announce daily bonuses and free spins. Don’t miss out on these exciting opportunities!

You can join here:
https://t.me/odds96com

We value your trust and hope to see you enjoying our platform again soon. If there’s anything else we can assist with, please reach out to us at support@odds96.com or via live chat.

Best regards,
Odds96 Feedback Team 🎰✨

Réponse de Odds96

19 déc. 2024

Dear Kaur,

Thank you for sharing your concern with us.

After a thorough review and contacting our payment service provider, we can confirm that the deposit of 300 INR was never received on our end. Additionally, we observed that the bank statement you provided did not include any UTR (Unique Transaction Reference), which is necessary for us to locate and allocate your deposit.

We recommend that you reach out to your bank to verify the transaction and obtain the UTR. Once you have this information, please share it with our support team at support@odds96.com, and we’ll investigate further to assist you promptly.

We understand your frustration and want to assure you that we are here to support you through this process. Please don't hesitate to reach out if you have any further concerns.

Best regards,
Odds96 Feedback Team 💳✨