Sofasuperstore Avis 322

I urge you to check the reviews for people who actually order a sofa not just visit the store.

Yes of course the staff are great in store, that’s their job they are sales people. Yes the sofas are lovely in the showroom, that’s the point it’s a showroom. Wait til you place and order…then wait and wait and wait and wait. I guarantee it won’t come when they say it will, expect to double the length of time they quote. Then don’t hold your breath that the sofa you order if the one that arrives. Think wrong size, wrong configuration, no feet. Oh and if they blag you into paying for upgraded filling - ensure to check that’s what you actually receive.

Then if you expect any kind of effective customer service after delivery you will be sorely disappointed. Calls and emails are basically ignored. If you actually ever manage to speak to anyone you either are dismissed or you will get all manner of promises from the likes of “Jimmy” but don’t hold your breath that any will be fulfilled.

Yes the sofas look nice but you are on a wing and a prayer that you will get what you pay for and a hiding to nothing trying to sort it if you don’t.
Speaks volumes that you can’t find an official website with any contact details on it don’t you think!?!

And as for all the glowing reviews…have a proper read and see what people who actually order a sofa think, especially those who have a problem with what is delivered!

I bought sofas from sofa superstore in January, I was made aware that only half of my purchase order was available at that time and the rest would be delivered at a later date , fine , but numerous phone calls to the store and many visits followed by promises of delivery, I am STILL waiting for the remainder of my order 5 months after I purchased my sofas I was promised again that today would be my delivery date which was followed by a phone call to say it wouldn't be arriving, this is a very amateur company who will fob you off to get you out of the store , my advice give a wide berth
I AM STILL WAITING !!

Went to Sofa super store with my mum sister and two daughters today, we were greeted by Chris who was friendly and professional, thanks again for great customer service, my mums happy with her purchase. Thank you.

Amazing service from Gary F, talked us through everything & was so helpful with helping us pick what was right for us. We seriously couldn’t recommend SofaSuperstore enough & Gary F made the process seamless!

We were served today by max who was very attentive and answered all questions with good knowledge.
Would recommend

Really great stuff and amazing service from Joan at Warrington

Max was very informative and thorough as he double checked everything which gave us peace of mind.

Joanne was great, very informative and knew everything about the sofa we had in mind

Fab service from Joanne Warrington store

Very helpful, no pressure to purchase or persuade/influence

Good customer service, knowledgeable and answered all questions
Gary F

Excellent service Gary F gave us superb advice and absolutely knew his product,a great asset to your company

Well done

Joanne at Warrington was lovely and helpful going through our sofa order. Very informative and friendly on both our visits. Thank you very much

Excellent service lovely helpful
Joanne and max from Warrington were wonderful thank you for your help and finding us the right sofa

Great service in the Warrington store. Garry showed me around and helped me choose the sofa.

After looking in other sofa stores we were originally sold on the fact we could get made the measure sofas for our very awkward sized living room. We then met Gary and he helped us pick the comfiest sofa in a gorgeous fabric along with a made to measure pouffe. He also remained very polite during my indecisiveness.
I will be recommending this company to all my friends and family.
Thanks Gary!

Left us to browse, Made to measure sofa's, 10/10 service from Lauren

Warrington branch. Gary was amazing, full of knowledge, answered all questions, very friendly helpful staff, service with a smile. Would definitely recommend to others.

Lauren assistant manager and Jimmy interior director along with Taz were really helpful, great service and good price.