Linzi was most helpful in processing my claim. The car was still under purchase warranty from a second hand dealer. The wiper sensor was not working and Spectrum agreed to a higher labour rate at the... Voir plus
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Emily my adviser was lovely and very helpful. Emily took on bored what I was saying and problem solved very well. Emily was kind and patient. Emily listened to my mother‘s complaints and moaning and... Voir plus
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Avoid. A completely useless warranty. We bought an extended warranty for a car which we bought for an extra £900 and they have refused to pay up. They have come up with all sorts of spurious argument... Voir plus
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I recently spoke with Emily, and she was absolutely outstanding. She resolved my claim within just a few minutes, with no waiting time at all. The service provided was excellent, and Emily was extreme... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Coordonnées de contact
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, Royaume-Uni
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
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Bien
708 avis
A répondu à 68 % de ses avis négatifs
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I did spoke on 10/04/2026 with Spectrum…
I did spoke on 10/04/2026 with Spectrum Insurance to make an check on the car because of oil leak. They provide for me 2 of them partner near me and I had to call them by my self to make an appointment . On 17/04/2026 the recommended garage they check my car.
On 01/05/2026 I receive a email from Spectrum say that they don't cover entire cost of repair but the issue is leaking oil from engine gasket and this is not made from bad manner driving or wear or tear. Is nearly 1 month since I enquire the repair and still waiting for some decision and also I was advice from Spectrum to don't use the car during the waiting time. They don't give me a replacement car to can keep that car just as a model on my driveway.
5 mai 2026
Avis spontané
Réponse de Spectrum Insurance Services
Hi Marian,
Thank you for taking the time to leave your feedback. We are sorry to hear you have been dissatisfied with your experience.
Having reviewed the claim, we can confirm the fault was reported to us on 10/04/2026 and you were provided with details of local network repairers in line with the warranty claims procedure. The vehicle was subsequently inspected by Bimmer Ltd, who diagnosed the issue as a leak from the crankshaft rear oil seal.
Under the warranty terms, repairs are authorised in accordance with recognised manufacturer or industry-standard labour repair times. Following review of the estimate submitted by the repairer, the claim was authorised for £811.13 including VAT, with labour agreed in line with the policy terms.
Whilst we appreciate your comments regarding the cause of failure, the warranty terms explain that oil seals and gaskets are not covered where the failure is considered wear and tear related. Following further review of your claim and the vehicle eligibility, assistance was still authorised towards the repair costs.
In relation to a replacement vehicle, the warranty provides a contribution towards hire costs only where the authorised labour repair time exceeds 8 hours as listed within recognised repair manuals. Delays relating to booking repairs or awaiting parts are not included within this benefit.
We do appreciate your frustration regarding the overall timescales and communication throughout the process and will take your feedback on board internally.
Kind regards,
Claire
Spectrum warranty a joke
I bought a very nice and quite new second hand Nissan Qashqai and decided a warranty would be a good idea so paid an extra £900 for a warranty which was a Spectrum warranty. Everything was fine and I really liked my new car. Six months later out of the blue while driving on a cold wintry night the car overheated and lost power due to a broken thermostat casing. There was absolutely no warning - no warning lights flashing, nothing at all to alert us to what was happening.
And now shockingly we have been told that the car needs a new engine and our Spectrum warranty does not cover the cost because the car overheated and we shouldn’t have driven a car that was overheating even though we were unaware of the situation. Spectrum have assessed the case and have decided that they will only cover the cost of the snapped thermostat casing - £361.19 - which caused the subsequent overheating of the engine. I paid £11,000 for the car which I have now lost and I have no car. Nor did Spectrum cover the cost of a car hire while I waited more than 4 weeks for their assessment. During the four weeks I heard almost nothing from them and had to call and wait on hold for ages to ask them for updates. I am deeply shocked by my experience.
19 mars 2026
Avis spontané
Réponse de Spectrum Insurance Services
We are very sorry to hear how disappointed you are with your experience and appreciate how upsetting this situation has been.
Following your claim, an independent engineer’s inspection confirmed that the thermostat housing had failed, causing coolant loss and engine overheating. While the Motorpoint warranty covered the failed thermostat housing and associated repairs, the warranty terms do not provide cover for consequential engine damage caused by overheating or where damage occurs after a fault has developed.
We note your comments that there were no warning lights or indications that the vehicle was overheating at the time and appreciate how frustrating this must have been. You may wish to raise this aspect directly with Nissan to establish whether any warning systems should have activated under the circumstances described.
We also recognise your dissatisfaction with the timescales and communication during the assessment process, and we apologise that the level of service provided did not meet expectations.
Complex engine failures can take time to fully assess, particularly where independent inspections and technical reviews are required, and we aim to ensure that all available information is reviewed thoroughly before confirming a claim outcome.
With regard to the hire vehicle costs, Spectrum acts solely as the administrator of the Motorpoint warranty, and any entitlement to additional benefits is governed by the terms and conditions of the Motorpoint warranty cover.
We understand this was not the outcome you were hoping for and appreciate you taking the time to share your feedback.
Kind regards
Claire
Great customer service
Great customer service, everyone I spoke to was very helpful but special thanks to Lois!
1 mai 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for your wonderful feedback.
We are delighted to hear that you received great customer service from the team and that everyone you spoke with was helpful throughout your experience. A special thank you for recognising Lois as well — she is a valued member of our team, and comments like yours are greatly appreciated and reflect the excellent support she provides to our customers.
Thank you again for taking the time to share your experience.
Thanks
Claire
Reimbursement
Great support from Emily to resolve a reimbursement issue. Listened to issue at hand and resolved in a professional manner.
29 avril 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave such positive feedback.
We are delighted to hear that Emily was able to assist you and resolve your reimbursement query professionally and efficiently. Emily is a valued member of our team, and comments such as yours truly reflect the high level of service and support she aims to provide to our customers every day.
We really appreciate your support and thank you for choosing us.
Kind regards
Claire
Nabeel was professional and helpful.
Nabeel was professional and helpful.
Answered a lot questions and helped us choose the right policies. Not rushed or pushy.
A welcome change from too many after simply trying to "close the deal'.
Highly recommended.
28 avril 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for your 5-star review!
We’re really pleased to hear that Nabeela from our sales team provided such a professional and helpful service. Taking the time to answer your questions and guide you towards the right policy without any pressure is exactly the experience we aim to deliver.
It’s great to know this stood out to you, and we’ll be sure to pass on your kind feedback to Nabeela. Your recommendation means a lot to us.
Thanks again for sharing your experience!
Réponse de Spectrum Insurance Services
Thank you for your 5-star review!
We’re delighted to hear you found our service quick and easy that’s exactly what we aim for. Your feedback is greatly appreciated and helps us continue delivering a smooth experience.
Thanks again for taking the time to share your thoughts!
Had issue with garage of my repair
Had issue with garage of my repair , issue took a while to resolve but Emily was fantastic and sorted the issue in minutes a refreshing change to speak to someone so helpful
27 avril 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for your 5-star review!
We’re sorry to hear there was an issue with the garage during your repair, but we’re really pleased that Emily was able to step in and resolve it quickly for you. We’ll be sure to pass along your kind words to her she’ll be delighted to hear them.
Providing helpful and efficient support is exactly what we strive for, so it’s great to know this made a difference to your experience. If you ever need anything else, we’re here to help.
Thanks again for your feedback!
I was having gearbox problems with my…
I was having gearbox problems with my Ford Ecosport . I took it to Fords for assessment & the quoted £7000.00 for replacement, I remembered that I took out a warranty when I purchased my car from car giant . I called them & they directed me to contact Nick at Brittanic Auto Transmission. He arranged for collection & advised what was wrong. I was apprehensive giving him authorisation to identify cause of fault but after speaking to Nick he made me see that the car with no gearbox working was not the way forward & had to be fixed either way . Within a day of authorising Brittanic then liaised with spectrum & Andrew came back to me with good news . My claim was successful. Big Thank you to Andrew Ward for looking in to it ASAP . Thanks to spectrum team for returning faith
24 avril 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to share your experience with us.
We’re sorry to hear about the issues you experienced with your gearbox it certainly sounds like a stressful situation. However, we’re pleased that you were able to make use of your warranty and that the process moved forward smoothly once the issue was identified.
It’s great to hear that Andrew was able to step in quickly with a positive outcome. He is a great member of our team, and your appreciation for his prompt support will be shared with him. We’re also glad that the collaboration between all parties helped get things resolved efficiently.
Restoring your confidence is very important to us, so it’s encouraging to know we were able to support you when it mattered most.
If you need anything further, please don’t hesitate to reach out.
Kind regards,
Claire
Do not use this company
Do not use this company. I took out tyre and alloy insurance for a brand new car. I was not made aware that pictures had to be provided - why this is a requirement on a brand new car I still do not understand! A used car I can see why this would be required. I have had multiple previous tyre and alloy insurance policies and this has NEVER been a requirement. Unfortunately, I slightly damaged an alloy before being made aware of this stipulation. I was confronted with complete inflexibility and a complete lack of customer service or even appreciation of a customer. I ultimately decided to cancel the policy and get a refund. It's a shame as Direct Gap who sold the policy are very customer focused. Avoid Spectrum and find another insurance company that won't rip you off.
23 avril 2026
Avis spontané
Réponse de Spectrum Insurance Services
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
While we did not sell or arrange this policy, we can confirm that the terms and conditions including the requirement to submit pre-cover condition images within 14 days form part of the policy documentation and are confirmed at the point of sale.
These images are required to establish the condition of the vehicle at the start of cover and to ensure claims can be assessed fairly.
We understand this may not always be expected, particularly if you’ve held similar policies elsewhere, and we’re sorry for any frustration caused.
Kind regards,
Claire
I had an issue with my car which was…
I had an issue with my car which was covered by an extended warranty taken out when I bought the car from Motorpoint. I was extremely impressed by the efficiency and quick response to my call and the fact that follow emails kept me informed of what stage my claim was at. This morning (only 3 days after my initial call) dealing with Andrew was the very best experience of customer service that I have ever received. He kept
me on the line whilst he liaised with my garage and then with his technical team and was able to resolve the issue there and then, sending me a text with the agreed recompense. I feel he was sympathetic with my request, very courteous and professional. A credit to his company.
23 avril 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you so much for taking the time to share your experience.
We’re delighted to hear that your claim was handled efficiently and that our team kept you well informed throughout the process. It’s especially great to know that Andrew provided such outstanding service he is a great member of our team, and your kind words about his professionalism, courtesy, and dedication will certainly be passed on to him.
Providing clear communication and a smooth, supportive experience is something we strive for, so it’s rewarding to hear that reflected in your journey with us.
If there’s ever anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Claire
I have a 3 year extended warranty with…
I have a 3 year extended warranty with Spectrum Services for my car.
They have just authorised a £300 job to be done on my car with no quibble whatsoever!!!!!
Highly impressed with how quickly efficiently and courteously they completed this for me plus regular correspondence throughout!!
I can HIGHLY recommend this company for any insurance or warranty covers. Thank you so much Mr M Dobney.
21 avril 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you very much for your kind words, Mr Dobney.
We’re delighted to hear that you were happy with the service and that everything was handled smoothly. Your feedback means a great deal to us, and we truly appreciate your recommendation.
If you ever need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Claire
Spectrum Services Team
Spectrum Insurance Services
If you’re ever hesitant about taking out an extended warranty, I highly recommend contacting Spectrum Insurance Service first. I recently reached out to Spectrum to make a claim, and the administrators were extremely helpful and polite—both during my initial call to report the issue and when I followed up to check whether the repair had been approved.
Emily approved the repair promptly, and her service was flawless. She is a real credit to the organisation.
21 avril 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for your 5-star Trustpilot review we really appreciate you taking the time to share your feedback. It’s great to see Emily mentioned; we’ll be sure to pass on your kind words to her. Your support means a lot to us.
Had 2 occasions where without hassle…
Had 2 occasions where without hassle the issue was solved by Spectrum, within reasonable time frame. Very helpful staff.
20 avril 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for your 5-star Trustpilot review we really appreciate you taking the time to share your feedback. It’s great to know you had a positive experience with us, and your support means a lot to the whole team.
Great service from Linzi who processed…
Great service from Linzi who processed our claim efficiently and was helpful and friendly. Would definitely recommend.
17 avril 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you so much for your 5-star Trustpilot review we really appreciate you taking the time to share your experience. It means a lot to us that you highlighted Linzi they’ll be genuinely pleased to know their efforts made a positive impact. We’re grateful for your support !
Pay £700 for an extended warranty…
Pay £700 for an extended warranty through motor point
No customer service standards
No warning to check your service dates (product sold fully serviced....HA)
DELIGHTED TO VOID YOUR WARRANTY with no refund when rejected
My advice. Print all your money off in £5 notes and leave them next to your toilet. Much better value and at least you're pulling your own trousers down for the money
Steer clear.
Update. Reasons provided don't really justify the rejection
Businesses who handle large sums of money for a service should provide reminders and clearer expectations. Particularly when a service needs completing within 4 months of purchase.
No goodwill. No sympathy. No refund despite being voided for 90% + of the length of the warranty. Not good enough. They do not value your custom. They do all they can to avoid paying out and leaving you stranded
Protection???? Not so sure. Scumbags
7 avril 2026
Avis spontané
Réponse de Spectrum Insurance Services
We’re sorry to hear how strongly you feel about your experience and appreciate you taking the time to leave feedback.
We understand this situation is frustrating, particularly when you’ve taken out an extended warranty. However, we’d like to clarify the reason your claim was declined.
All claims are assessed in line with the warranty terms, which require the vehicle to be serviced in accordance with the manufacturer’s schedule. In this case, the service interval is 12 months or 20,000 miles. Based on the service records provided, the required service due in January 2026 was completed in March 2026, meaning it was overdue at the time the issue occurred.
As servicing within the specified timeframe is a condition of the warranty, this unfortunately meant the claim could not be accepted.
We do appreciate your comments regarding communication at the point of sale and will take this feedback on board and feedback to Motorpoint . If you would like us to review anything further, or if there is additional documentation you feel we haven’t considered, please contact us directly and we’ll be happy to take another look.
Kind regards,
Claire
Great service - thank you
Had an issue with my car today, contacted Spectrum as they under-right the warranty for Motorpoint, and can’t speak highly enough of the service. Sent me a text message with a nearby garage, who diagnosed the issue immediately. Spectrum authorised the repair with no problem. The part was then ordered and fitted same day. Special thanks to Emily who sorted everything. Thank you.
14 avril 2026
Avis spontané
Réponse de Spectrum Insurance Services
We really appreciate your fantastic 5-star Trustpilot review thank you for sharing your feedback. It’s especially great to see Emily mentioned; we’ll be sure to pass along your kind words to them. Your support means a lot to the whole team, and we’re glad we could deliver a great experience.
Emily helped me sort my claim for my…
Emily helped me sort my claim for my car. She was so helpful, kind and friendly and went above and beyond to help me get it all sorted. I would like to thank her for providing a great service, she restored my faith in humans and insurance companies
13 avril 2026
Avis spontané
Réponse de Spectrum Insurance Services
We really appreciate your fantastic 5-star Trustpilot review thank you for sharing your feedback. It’s especially great to see Emily mentioned; we’ll be sure to pass along your kind words to them. Your support means a lot to the whole team, and we’re glad we could deliver a great experience.
First class customer service
I would just like to give a big THANK YOU to Daniel for tsking ownership of my enquiry today regarding an ongoing fault with my vehicle. This has been ongoing for 6 months and today Daniel was very professional and methodical, clear and understanding of my issue. He is a credit to your organisation. An excellent example of customer care. Thank You Daniel for taking the time to listen to me.
10 avril 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for the wonderful 5-star Trustpilot review we’re so pleased you had a positive experience with us. It’s great to see Dan recognised personally; we’ll make sure your kind feedback is shared with them. We truly value your support.
I am very satisfied with the service…
I am very satisfied with the service and customer service is very good and helpful
The claims advisor was very good in coordinating with the garage .
Super!
8 avril 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for your 5-star Trustpilot review we really appreciate you taking the time to share your feedback. It’s great to know you had a positive experience with us, and your support means a lot to the whole team.
LSB was extremely helpful and…
LSB was extremely helpful and knowledgeable. The claim was processed quickly and both the garage and ourselves received clear guidance quickly with no caveats
7 avril 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for your 5-star Trustpilot review we really appreciate you taking the time to share your feedback. It’s great to see Lois mentioned; we’ll be sure to pass on your kind words to her. Your support means a lot to us.
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