Stonebridge Residential Sales & Lettings Avis 59

First of all, a sincere apology for how late this review is. It’s incredibly overdue, but after everything Stonebridge London did for us during our move from London to Manchester, I wanted to take the time to properly acknowledge the team.

Moving house is stressful enough, but being part of a long and complicated chain can make it feel almost impossible at times. There were several moments during our process where it genuinely felt like the entire chain might fall apart. The reason it didn’t is largely down to the relentless effort and dedication from the team at Stonebridge London.

Samim, in particular, was absolutely phenomenal throughout the entire process. It’s rare to come across someone who takes such complete ownership of a situation and refuses to let things stall. When communication slowed between parties in the chain, Samim was already chasing it. When things started to look uncertain, she stepped in, pushed things forward, and kept everyone aligned. Her persistence, professionalism, and genuine care made an enormous difference. At times it honestly felt like she was the driving force holding the entire chain together when things could easily have fallen apart.

What stood out most was how proactive she was. Samim wasn’t just waiting for updates — she was actively calling other estate agents, chasing conveyancers, and making sure nothing slipped through the cracks. That level of involvement and accountability is something you rarely see, and it gave us huge confidence during what could have been an incredibly stressful process.

Shaz was also fantastic — always helpful, reassuring, and ready to step in when needed. He brought a calm and supportive presence whenever things felt tense, which made a real difference during the more uncertain stages.

Mittul and Faheem were both great as well, helping coordinate things behind the scenes and ensuring the process kept progressing. The teamwork across the office was obvious, and it really showed in how much effort everyone put into keeping things moving despite the complexity of the chain.

In the end, thanks to their persistence and hard work — and especially Samim’s relentless drive to keep things moving — the entire chain held together and we were able to successfully complete our move from London to Manchester.

If you want an estate agent who genuinely goes above and beyond, who will chase things down instead of waiting around, and who truly cares about getting your move across the finish line, Stonebridge London is an absolute no‑brainer.

A huge thank you again to the whole team — and especially to Samim for going the extra mile at every stage. Samim, if you ever pop down Manchester, do come and see us!

Highly recommend Stonebridge. Shazu and the team provided top-tier service from start to finish. They were organized, helpful, and very responsive whenever I needed assistance. If you want a stress-free experience, these are the people to talk to.

We sold our 5 bed property in East Ham with Stonebridge and the whole experience was great from start to finish. They were all lovely, went above and beyond to get the sale through as quickly as possible, were communicative throughout the process and chased up solicitors to make sure everything happened when it needed to. Definitely recommend for a personable, professional service - not your run of the mill estate agents.

I recently had a valuation carried out by Stonebridge, and I was very pleased with the service. Shazu Khan was punctual, knowledgeable, and explained the valuation clearly. The visit was professional and informative, and I would highly recommend them to others considering selling.

Afzal was absolutely fantastic in selling my house. From start to finish, he was professional, reliable, and kept me updated throughout the entire process. His knowledge, communication, and dedication made everything smooth and stress-free. He consistently went above and beyond to ensure the sale progressed quickly and efficiently.

I’m genuinely impressed with his service and would highly recommend Afzal to anyone looking to sell their home. A true 5-star experience!

Stonebridge was fantastic all the way through, supporting us every step of the way with the sales of our property. Mitul was particularly helpful and always approachable, friendly but very professional. We would highly recommend Stonebridge!

Initially was impressed with the enthusiasm to sell our property and the promises of a team that is small but motivated so listed to sell with Stonebridge. Was guided by the agent on price which seemed a fair asking price. However, once we signed the contract the communication and professional service pretty much stopped.

There was confusion about having our property photos taken resulting in us taking time off work to have the photos done on the date agreed on the phone, but then to be told on the day that they were too busy (via a message with a laughing face emoji) after I contacted them to ask where they were. This should have been a clear red flag to me.

We were listed for 12 weeks and had no viewings during this time. I received 2 calls during those 12 weeks but no feedback could be given about why we had no viewings. When I suggested we consider dropping the price on the 2nd phone call, the agent asked for 10 mins to consider the price drop before calling me back, but the return phone call never happened.
Excuses such as people in the office being away for various reasons, or 'not wanting to bother me' were given to explain why they had been too busy to call during the 12 weeks.

I was so disappointed after listing with Stonebridge on a promise of a more personal service with clear communication, and an initial enthusiasm to sell our property. A wasted few months.

Afzal Ahmed and Shazu were very professional and efficient in dealing with purchase of a property. It took some extra time on my part but they were patient and understanding. I recommend anyone to use their excellent service.

The team at Ashtree Park, Barnard Castle have been amazing from start to finish. They have been so friendly and welcoming and made us feel at home straight away with the most fabulous of welcome packages. We had a few snagging issues (but all minor) and the team couldn’t be any more helpful and kind in putting them right promptly, they really couldn’t help enough. They have brilliant with our dog fussing her to bits each time they have passed. Will miss the team when they have finished and moved on.

Mitul and the rest of his team have provided an excellent service throughout the process of selling our house. The staff is extremely helpful, communications were always up to date and the entire sales process was handled very efficiently. We would definitely recommend Stonebridge to others.

Shazu and the rest of the team at Stonebridge provided an excellent service in the sale of my flat. They were friendly and the communication was excellent. There were a few twists and turns involved in the sale (no fault of Stonebridge's). They worked hard to overcome every hurdle in a professional and transparent way. In my opinion Stonebridge earned every penny of the commission when the sale eventually went through - at the asking price. Highly recommended.

I had a pleasure to receive a call back from Laura who was very professional and friendly. She took the time to listen to me describing the situation I am in and I was able to get valuable advice from Laura. Very helpful.

We have used Stonebridge to let our property and they have found us excellent tenants and been superb to work with. We have been letting properties for a long time and used many agents but Faisal has been by far the best. I highly recommend them.

I had the absolute pleasure of working with Afzal to buy my first home, and I truly couldn't have asked for a better experience. He is incredibly friendly, caring, and kind. Throughout the entire process, he made me feel supported and confident, always taking the time to answer my endless questions with patience and understanding. Even after I moved in, Afzal continued to help me with anything I needed, going above and beyond every step of the way. I can’t thank him enough for his support and dedication. I highly recommend Afzal to anyone looking for a genuine and knowledgeable real estate professional!

Used Stonebridge to sell my property, Shaz was very professional and knowledgeable. Very responsive, and we had regular updates. Highly recommend Stonebridge!

From the outset I knew I had made the right choice when I trusted Stonebridge Estate Agents with the sale of my property. I undertook the correct due diligence as well as meeting with three other estate agents before engaging Stonebridge. However, after my first meeting with Stonebridge I knew this was the company I wanted to go with. The conversation was friendly, open and honest, without any pushy sales techniques. There was a genuine honesty regarding matching the right buyer with the right property; thereby ensuring all parties gained the maximum value from the sale.

Stonebridge arrived prepared with a clear outstanding of the marking strategy and the most likely sale price within the current market, which was exactly what the property sold for. As an overseas seller there were the additional issues around the security of the property which Stonebridge proactively managed. Communications were regular and ensured that I was fully informed through every step of the process, with and despite the 11 hours’ time difference with the UK the response times were exceptionally prompt.

Again, not being a UK resident meant I didn’t have the connections into ancillary services needed for the sale. However, Stonebridge went above and beyond by helping me find good companies to support me throughout the process. This provided me with a high level of comfort that I was in the right hands.

I cannot recommend Stonebridge highly enough, my sale was completed in just over two months, despite the Christmas break and as previously mentioned I got full asking price. If you’re considering selling make sure you reach out to the team at Stonebridge before committing with any other company.

Absolutely fantastic form and team of people. They have done a fantastic job for me on a complicated probate sale process of a fire damaged plot.
Honest, reliable, proactive and professional, I have experience of many different agents across different markets and locations and James Hughes and Stoneridge, now working with John London of Bruff Cooper at the very best.

Stonebridge Estate Agents made selling my house a smooth and stress-free experience. Their professionalism stood out, especially when my seller’s estate agent was challenging to deal with. The team was always communicative, offering great advice and keeping me informed every step of the way.

Not only did Fahim and the Team make the process easy, but they also secured great value for my home, exceeding my expectations. Their expertise and dedication were so impressive that I’ve chosen them again to handle the sale of my mother’s house.

It’s been an absolute pleasure working with them, and I highly recommend their services to anyone looking for a reliable and professional estate agent.

Received a phenomenal service. Very professional, understanding and reliable.

Thank you Shah giving me property valuation for my property Answering my questions providing timely information and advice. Great service 👍