Surreyceilingtiles Avis 7

TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

7 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Could be better

Purchasing from the website was fine but could have given a bit more information about delivery estimates etc. The order took a bit longer than I was expecting meaning that my job was 2 visits not just one as it should have been. The tiles could have done with a bit more packaging and insufficiently wrapped meaning top tile in both boxes was damaged.
I did receive a follow up call from them and they took the feedback on board and explained that the delivery info was actually on the invoice which I had missed. Also this particular order had apparently come direct from the factory and they said they normally add much more packing. This follow up was appreciated and upgraded my 3 to a 4 as it showed great customer service. I would use them again

7 mai 2026
Logo de Surreyceilingtiles

Réponse de Surreyceilingtiles

Thank you for your feedback.

However, I can see that the email containing your invoice and delivery confirmation was opened on 29th April at 19:54. This email advised that the delivery date would be 4th May due to limited stock of these tiles.

Your delivery date was confirmed within five working days of your order being placed, and we updated you within 24 hours of receiving the order.

We have always stated that any issues with an order should be reported to us within 24 hours of delivery. Unfortunately, this review is the first time we have been made aware of the damage.

I sincerely apologise that some of the tiles arrived damaged. I will be contacting the supplier today to raise this matter, as this is the first complaint of this nature we have received regarding this product.
I will contact you once I have heard from our supplier.

Kind regards,
Debbie

Noté 5 sur 5 étoiles

Great to do business with

Great to do business with, looking forward to using you again in the future. Many thanks

7 mai 2026
Logo de Surreyceilingtiles

Réponse de Surreyceilingtiles

Good morning Ben,
Thank you for your feedback - we appreciate you taking the time on sharing your experience on the service you received.
We looking forward to helping you in the future.

Kind regards
Debbie

Noté 5 sur 5 étoiles

Excellent service and efficient…

Excellent service and efficient delivery with updates on day of delivery of expected time

26 mars 2026
Logo de Surreyceilingtiles

Réponse de Surreyceilingtiles

Good morning Richard,

Thank you for your feedback. We appreciate you taking the time to share your experience on the service you received.

Kind regards
Debbie

Noté 5 sur 5 étoiles

Easy to order

Easy to order.

Quick, easy and professional service

25 mars 2026
Logo de Surreyceilingtiles

Réponse de Surreyceilingtiles

Thank you for your feedback, so please you found our service
5 *****, we look forward to helping you again in the future.

Kind regards
Debbie

Noté 5 sur 5 étoiles

A nice company to do business with

A nice company to do business with. People lovely, helpful and products just what we wanted

16 mars 2026
Logo de Surreyceilingtiles

Réponse de Surreyceilingtiles

Thank you for your feedback, we are pleased you were happy with the service you have received.
We look forward to helping you again.

Kind regards
Debbie

Noté 5 sur 5 étoiles

Simple to use and helpful website made…

Simple to use and helpful website made ordering an easy and pleasant experience. Communication from the admin team was helpful and constructive. The supplier delivery was very professional. The kit was of a good quality at reasonable prices. I would use Surrey Ceiling tiles again and recommend them to others.

13 mars 2026
Logo de Surreyceilingtiles

Réponse de Surreyceilingtiles

Good morning Bernard,

Thank you for your feedback we really appreciate you sharing your experience, look forward to helping you in the near future.

Kind regards
Debbie

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus