I have been ordering merchandise from Tobacco Stock.com for the past couple of years. Their products are always of highest quality and value. They also periodically send out coupons for further sav... Voir plus
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Ive ordered for years. This is the first time I had to reach out to them about a missing package. It was not a fault of tobaccostock. They replied quickly, followed through and showed a lot of profess... Voir plus
I had a tricky shipping situation due to a mail forward order with the post office. I gave special instructions to TS (which they followed to the letter), and they got in in contact with me the minute... Voir plus
L'entreprise a répondu
False advertising shipoing options are all the same no matter if you spend extra for quicker shipping. All they will do is print your label and then ship it a week later all shipping optiions are the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Tobaccostock
Écrit par l'entreprise
Our customer support is 2nd to none with customer service available via chat, email and phone. If you have a question we have a rep standing by to answer your questions or help you solve your issues.
Coordonnées de contact
125 N. Willow st, ste B, 99611, kenai, Etats-Unis
- 8448776653 ext: 333
- sales@tobaccostock.com
- tobaccostock.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Help customer …
The orders are worked on once it comes up on the computer. Now if you want fast shipping you get it regular you get it. For a company that is so far away from where I live I found that they can be trusted and professional. I'll go across the world if trusted and professional tobacco stock is there. Customer for as long as you are in business THANK YOU 😊
The variety in products
Not only is it the prices
Not only is it the prices, but it is especially the people. They have quite a bit of integrity, care about their customers and they're probably the best web vendor I have ever done business with. You need to go no further This is the safest place, the friendliest place and the best prices that I could find anywhere. The products are top-notch and the personnel are in the same category, top-notch!
Great company
Great company fair prices and if you have any issues with your order they are prompt at getting back and very polite and helpfull. I recommend them to everyone.
Ordered 20 ctn’s cigars on 6/26/24 and…
Ordered 20 ctn’s cigars on 6/26/24 and received them 7/1/24.
Had some ordering screw-ups and contacted the company. We worked out the problem and YES, it was my fault. I could blame it on a senior moment but I won’t. When you get a replacement credit/debt card, remember what zip code it was requested in. I used the zip code in AZ for 30+ years and got my new card in OK. As soon as I used the right address and zip, Ching, Ching. Order placed and cigars delivered 6 days.
This company is great
This company is great, this is my first experience purchasing and I messed up a few things placed the order without realizing and emailed them immediately they were very fast to respond and corrected my order for me.
Professionally Solved a difficulty with my Order…
There was a difficulty with my Order and, with only one (1) Email from me, They Handled it Quite Well, Professionaly, and in good, quick, order. I was/am very pleased with their Sales/Service person(s)!
Much to be expected from.
I ordered tubes. It took 2 extra days to get to it's destination, no clue why that was. I get them and 3/10 boxes were crushed thanks to USPS handling them roughly. I reached out to support, got a quick reply and ultimately was refunded 3 boxes worth in exchange for me keeping the damaged product. All in all. It's not Tobacco Stocks fault really, it's the carriers fault, but even so, that's why I'm giving 3 stars because it was atleast half decent and they gave decent customer support.
Very nice to deal with
Very nice to deal with. I've had a couple mistakes with ordering and you guys have always made everything right for me. I greatly appreciate it!!
My package was delivered to the wrong…
My package was delivered to the wrong place and tobaccostock reached out to ups and resolved the issue and I had my package by the end of the day.
Once I purchased the items...
Once I purchased the items, I was told it would be delivered in 5 business days. It actually took 10 business days. However, I do not believe it was the fault of Tobacco Stock. My order sat in Chicago, IL and not being forwarded to where I live. I contacted Tobacco Stock, and they were very professional and handled the issue promptly. They are great to do business with and I highly recommend them.
Always a Hassle
Ive been ordering from this company for several months now and it's always a hassle. Half the time the products I order are out of stock. They dont seem to have any inventory system. When I do get my order, the tubes are always crushed. Plus, the shipping costs are ridiculously high. It also seems like their latest reviews are fake like they leave reviews on their own. Not worth the trouble.

Réponse de Tobaccostock
Love this company
Love this company! Been ordering for several years now, they are the best! Good communication, large stock assortment, quick shipping, great prices- 5 Stars from this loyal customer!
Great company to do business with
Have been doing business with Tobacco Stock few years now and each and every time complete satisfaction. Highly recommend
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