This casino doesn’t close down your account even after you tell them you have a gambling problem. They continue to send promo emails offering bonuses too. They accept UK residents and process payments... Voir plus
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Bloody hard to get even one bonus takes the piss to get it then when u do its toss not worth depositing a penny in this casino have asked to close account but still remains open
At first I was frustrated but the support team completely turned things around. They stayed patient and professional the entire time, making sure everything worked perfectly before I got back to playi... Voir plus
L'entreprise a répondu
Not sure what to make of this site - customer service is very good and Mike is a really nice guy. That's the reason I have given 2 stars. If you like big bonuses and are happy not to win anythi... Voir plus
2,3
Bas
27 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 54 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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VegasNova is a Scam!
This casino is a scam and ran by a fraudster.
Myself and team worked as affiliates for VegasNova for the past month and received a large number of complaints from the players we introduced to this website. Unfortunately, withdrawal requests are being declined and customer service stopped responding.
The 'Live' chat is ran by AI and isn't responsive or helpful at all and the email address I was given to provide to our players links directly to the fraudster running the show so a month onwards and our players still haven't seen their money.
Again, we worked as affiliates so not only did our customers get ripped off but we were also. We had an agreed sum arranged for our business relationship working as 'sponsors' or 'affiliates' to this casino and this sum was not honoured either, instead the casino owner has attempted to claim WE are the scammers lol.
DO NOT USE THIS CASINO
22 avril 2025
Avis spontané
Réponse de Vegasnova
We are deeply sorry to hear about your negative experience with our affiliate program, as detailed in your Trustpilot review. Your feedback is incredibly important to us, and we take such matters very seriously.
We’ve investigated the situation and found that the affiliate manager you dealt with, David, was a rogue employee who is no longer with VegasNova. His actions do not reflect our company’s values or commitment to our affiliates. We are actively working to address any damage caused by his misconduct.
To resolve this matter and ensure you are fairly compensated for your work, please contact our support team at support@vegasnova.com and ask to speak with Josh, our senior affiliate manager. We will reach out promptly to discuss your case, review any evidence you have, and make things right.
Thank you for bringing this to our attention, and we hope to rebuild your trust in VegasNova. We value your 20 years of industry experience and are committed to making this right.
Best regards,
I made a mistake while entering a promo…
I made a mistake while entering a promo code and thought I had completely lost the deal. But to my surprise Lisa from the support team was not only quick to reply she was calm kind and totally professional. That kind of attitude makes a huge difference, especially when you're already frustrated. From tech to service this experience was five stars all the way.
2 avril 2025
Réponse de Vegasnova
Hi Jaylen,
Thank you for your thoughtful review.
We’re really glad Lisa was able to support you in the right way and turn a frustrating moment into a positive experience.
Our team always strives to provide the best possible service, and be helpful in every situation, and it’s great to see that came through.
If you ever have any questions or suggestions, our 24/7 live support team is always ready to help.
Enjoy your games, and good luck.
VegasNova Team
At first I was frustrated but the…
At first I was frustrated but the support team completely turned things around. They stayed patient and professional the entire time, making sure everything worked perfectly before I got back to playing. The app runs so smoothly even on my older phone, without any lag. Plus their promotions are generous and I always feel like I’m getting a great deal.
23 février 2025
Réponse de Vegasnova
Hi Claire,
Thank you for sharing your experience.
We’re really glad our support team could turn things around for you. Our customers are at the center of everything we do, and we always aim to treat every customer the best way possible while offering the best experience from start to finish.
It’s also great to hear that the app runs smoothly for you and that the promotions feel rewarding.
If you ever have any questions or suggestions, our 24/7 live support team is always ready to help. Enjoy your games, and good luck!
VegasNova Team
I reached out and he quickly identified…
I reached out and he quickly identified the problem making sure everything was fixed in no time. Once the issue was resolved I jumped back into the games and I have to say the slots on this platform are top notch. The variety of games is impressive offering something exciting for every type of player. Highly recommended for anyone looking for a seamless and enjoyable gaming platform.
18 mars 2025
Réponse de Vegasnova
Hi Anthony,
Thank you for the great feedback. We’re really glad to hear your issue was resolved quickly and that you were able to get right back to the fun.
It means a lot to know you’re enjoying the variety and quality of the games. We aim to offer something for every customer, and it’s always rewarding to hear that come through.
Thanks again for the recommendation.
VegasNova Team
I had a small issue with my free spins…
I had a small issue with my free spins glitching, but thankfully, Mike from customer support handled it quickly and professionally. The level of service was outstanding! Aside from that, the slots on this platform run incredibly smoothly, with great graphics and exciting gameplay. Definitely a top-tier gaming experience that I highly recommend.
4 mars 2025
Réponse de Vegasnova
Hi Florence,
Thank you for sharing your experience.
We’re proud of the dedication our team brings to every interaction, and it’s great to hear that Mike delivered the level of service we aim for.
It's great to know you're enjoying the smooth gameplay and visuals. We work hard to deliver a top-tier experience, and feedback like yours keeps us motivated.
We truly appreciate the recommendation and look forward to having you back for more.
Vegas Nova Team
Worst experience possible but it seems they are trying to improve
I deposited $500 in bitcoin with the expectation of a 150% bonus. I lost the deposit only to find that I wasn’t credited the welcome bonus. I’ve never been treated with such disrespect by a customer service representative. Their lackadaisical attitude and refusal to help will keep me playing with reputable operators.
Edit to operator response- I have not heard from you and suspect your response was just for appearance sake. The bonus has not been applied to my account.
Edit 6/25/25
I appreciate the fact Leo from Customer Service reached and made the original deposit bonus correct. It still seems a bit odd that an employee at any company would speak to me the way the original man (David) did. These casinos have a lot of competition these days and I have learned to stick with the couple with proven track records. Maybe Vegas Nova can turn it around. I’m still hesitant to deposit again without knowing how payouts work.
27 mars 2025
Avis spontané
Réponse de Vegasnova
25/06/2025 After customer's edit
Hi Erik,
Thank you for taking the time to share your experience, we truly regret that your first interaction with us was disappointing and did not reflect the level of service we hold ourselves to. What you encountered was not acceptable, and we want to be transparent in saying that, that person behaved in a way that does not align with our service values, and is no longer part of the team. We took internal actions because that’s not how we treat our customers, not then, not now.
We understand there was a misunderstanding regarding how the bonus needed to be claimed. It may not have been entirely clear during your visit, and we recognize how that could have led to confusion. We reviewed the case in full and went ahead and manually added the 150% welcome bonus based on your deposit, ensuring the offer was honoured and credited directly to your account.
We want to note that our customers voice matters and that we’re committed to turning things around when something doesn’t go right.
If you ever decide to give us another chance, we’ll be here to provide the experience and service you should have received from the beginning.
Thank you once again,
The Vegas Nova Team
31/03/2025
We’re truly sorry for your awful experience losing $500 and not receiving your 150% bonus—it’s not the service we aim to provide. We’re reaching out via email now to resolve this for you and ensure it’s made right. We appreciate your feedback and are committed to improving.
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