WorldChoice Sports | Independent WorldChoice Holidays Avis 194

Will not use this company again,

Flight cancelled with no communication, utter shambles.. Nobody available at the airport to give you information.
We eventually got on a flight thanks to a guy @ JL airport.

No response from their emergeny contact email, eventually I get through to them and advised that they had then put us on a 2.30 flight that it was impossible to get to as we were in a hotel in Paris for the night.

It might have been out of their control, but tell people as soon as you know, don't ignore them.
Plane they had booked could not fly in British air space !!!

Left stranded, Do not use this company. Cancellation Email came through only hours before flight arranged home from Paris. The company said it was for reasons out of their control and they had text people 2 days before to let them know, NO THEY DIDN’T and they left a pensioner stranded at the airport in Paris struggling to find a way to get home.This company should be ashamed of itself, all they have done is said a meaningless ‘sorry’ and offered a refund, they shouldn’t be in the travel business.

Horrendous!!! Please do not use this company. They lie and ruin people trips and
Events. They don’t plan for the amount they book for. People are left stranded in airports and missing their flights, and events. Stay away to save yourself money and misery.

After the debacle of Kiev in 2018, cancelled flights 48 hours before kick off . They managed to surpass themselves. Turned up at the airport at 2 am looking forward to my flight to Paris for CL final, 300 people all confused as the flight wasn’t on the board .. nobody there from the cowboy form to explain, took a member of JL airport staff to tell us the flight was cancelled, people crying with kids . It was called an inconvenience by the firm afterwards, really Graham that’s all this is mate . You and your company are an absolute criminal business, . Everyone don’t use this firm again. Believe me cowboy company there was nobody there for the first two hours when I got to the airport,. Flight should’ve been 4 am. Nobody turned up until after that time. I was told by an old man called Graham who wouldn’t look at anyone in the eye that we could still book alternative flights , yes maybe so but where was the money to pay for it, you wasn’t paying it , we had to after paying you confidence tricksters 650 pound, already. Whoever reads this please don’t use his so called travel company. Worst experience of my life twice for two separate matches .

Booked to fly to Paris for Champions League final. Arrived at airport but flight cancelled. No explanation, no chance of an alternative. They screwed up Kiev and now Paris. DO NOT USE THESE CLOWNS

Response 4 days later blamed Covid / world situation etc etc... Happy enough to take the money though.... None of these issues were around when they messed up Kiev. How unlucky can a tour operator get ?

No text, no warning and no flights to Paris for the Champions League final today. Absolutely devastated Liverpool fans disappointed once again. First Kiev, now Paris. How is World Choice Sport still in business?

We had great time in Paris. Our hotels were very comfortable and the match tickets were with great view. Communication from Sharon was excellent from start to finish of my journey with her. I will definitely come back and book again with her.

Fantastic communication & service
France V England Paris 2022.
The service from Worldchoice Sports was reassuring.
Communications 1st class and assistance with concerns or when help was needed to add another unexpected person to the party second to none.
Happy to recommend and will use again

After seeing an advert for the company online, we decided to book with Worldchoice Sports for the 6 Nations match of Italy v England in February 2022. We were given various options for the hotel and tickets and for upgrades if we wanted. We chose to upgrade the hotel to Hotel Londra & Cargill and also our match tickets to the Tribuna Teverra section of the stadium so as to be at the side of the pitch. We were told that unfortunately we would not know which section of the stand or the row and seats until the tickets are issued to them but we were pleasantly surprised - the tickets we got were really goods seats with a pretty good view of the try line!

The hotel was really nice and the staff were brilliant - would definately use it again.

We had a couple of issues with the booking before we went but the staff at Worldchoice were great and got everything sorted for us within an hour of contacting them. Would definitely use them again.

Booked sports package to Italy v England. Our flight voucher had the wrong airport terminal so we had booked parking and lounge passes a long walk from the actual check in desk. No responsibility from WC, was told they only found out late the day before which was incorrect as we spoke to others who had booked same package and their paperwork correct.
Charter Plane very old and very little options of refreshments. We had never been to overseas sports match so thought better to book with a company but don’t think we would do again. In hindsight we could have put the package together ourselves a lot cheaper and had better service.

Booked direct with World choice sports For Italy v England in the 6 Nations Rugby February 2022. Chose the Hotel Laura as my Hotel and I upgraded my match tickets to the Tribuna Teverra section of the stadium so as to be at the side of the pitch rather than behind the goals. Was told in the small print that which section of that stand we would get cannot be confirmed at time of booking until tickets are issued to them. Received our hotel voucher and match tickets a few weeks before travel. Tickets obviously in Italian but after a little translating realised we were only 6 rows from the front. Imagine our surprise when we walked into the stadium to find the first 5 rows weren't being used and that we were so close to the half way line. Basically we were the Front Row. No problems with the Hotel, they were expecting us and the reception was 24 hours and English speaking. We booked flights independently as we stayed on an extra day as flights were half the price travelling home on a Tuesday. I just booked an extra night at the same Hotel. Rome is an Amazing City and the whole booking went smoothly and with no hitches. Great Value Package and would definitely use World Choice Sports again.

Booked with travelzoo
There was a slight issue with tickets
But contacted world choice sports and all sorted within 30 mins
Good follow up too
Will use again

Original hotel which we booked was apparently fully booked and was offered a hotel which was a lot poorer in quality and further away from the city, we eventually picked another hotel to then find out we could book rooms in the original hotel online ourselves, I complained about this to then be told we could have the room in the original without breakfast but was only told this when I made the complaint, this has made me feel that they tried to trick me into picking a low quality hotel to benefit them.

Unfortunately I had to cancel our trip in the end due to passport issues, this holiday is non-refundable however I wanted to still use their services on another trip so I asked if we could transfer the value for another trip that they offer or move the dates for the hotel and lose out on the Rugby, however I was sent a patronising email back from them telling me "They are non-refundable packages and Passports renewals are only £75 per person online if that helps."
There was no effort or sympathy towards the situation just a “it is what it is” approach.

I can put my money on the fact customer services will not get in contact.

Really poor service trying to cancel a Wowcher booked by my girlfriend just 6 days after booking in order to give them the maximum notice in order to cause them minimum impact on their business.

When I spoke to someone who described themselves as a member of staff it turns out he was the manager of the company Shay. He was unhelpful and rude and didn't want to help or look into our query at all.

We are nearly £400 out of pocket so far. Wowcher are willing to offer a cash refund to my girlfriend but World Choice Sports refuse to communicate with anyone.

Rude, Abrasive and now will not reply to emails or calls

Have contacted Ombudsman and Resolver and urge everyone in the same boat to do the same.

Just arrived back at the hotel World Choice Sport booked for my elderly mother's Christmas Surprise.
On arrival the manager informed me - name available on request - that we had been booked a two levels below ground room with no air conditioning which he said he felt was not "suitable" for my elderly mother
The manager offered a room.upgrade for immediate payment.
On arrival at the Aldwych Theatre the "few steps" promised by Graeme turned out to be three flights of stairs down & back up. The seating which Graeme promised my mother could see the Tina Musical from clearly - which was the whole reason for paying WorldXhoiceSports all our Christmas Money - was almost at the very back of the stalls.
The rest of the theatre goers on Row Q were so upset for my mother that they insiated I speak to the Theatre staff. May was so kind in moving my mum to where she could clearly see the second half of the tina turner musical fafter missing out on the first half. Due also to craning her neck to see past two very tall women sat right in front of us.
Because of the lies told by WorldChoiceSports about the stairs to the stalls the theatre staff had to find my mother an easy access exit. We paid multipe hundreds of pounds to have our Christmas ruined by WorldChoiceSports. This Christmas Surprise has turned into a total Christmas nightmare!
There is no excuse for this shoddy treatment when we paid hundreds of pounds to make an elderly lady's Christmas memorable. Not like this! ☹

Tried to treat my mother for Christmas via your company. Found out from the Aldwych Theatre & hotel that we could have gotten a fairer deal directly with them. We called within 48.hours & no one called back. I received no email or text until two days ago although the £330 was immediately taken over 10 days previously. How was I to know you do not consider these actions a scam? I called my bank and they said, "You have most probably been scammed" Do you employ staff that cheat women of their savings?
Sadly, your agent Graeme did not make me aware that there was no refund policy or I would not have given access to my banking info. Also I would not have called over and over trying to reach Graeme to cancel the 'deal' two days later only to be told by Nathan that Graeme was in staff training & would call me back. I waited over a week-and-a-half for the call back that never came. Then called & spoke to Lyndsey, a lovely lady who explained Graeme was on annual leave. She provided an email. I immediately sent an email. Raj replied & now I have emailed Shay Soni. I am deeply frustrated as our Christmas has now been ruined by this experience.
Quote from World Choice Sports:
"You were informed at the time of booking that once confirmed, this was non-refundable and non amendable as it was less than three weeks between the date of booking and your stay."
Reply:
We have listened to the full recording of the conversation with your agent Graeme. We could hear how friendly & caring he was. However, there was no mention of what you quoted above. Listen to your own recording or ours. It is your choice. As World Choice Sports procedure - documented by yourselves above - was not followed please advise of your complaints & refund procedure?
We await your reply.
Janet & Margaret

Reply:
-------- Forwarded message ---------
From: Worldchoice Sports
Date: Fri, 24 Dec 2021, 12:21
Subject: Re: Request for refund after listening to full recording
To: Janet
Hi Janet,

Out of courtesy, we will reply one more time on this
The complaints procedure you have already followed by emailing us.

I am sorry but you have purchased a non refundable product. We have tried to explain this on several occasions.
This matter is closed our end and we will not be able to answer anymore emails regarding this sorry.

Any future emails will have to be disregarded as there is no valid compliant and we are just going round in circles.

I would like to point out the booking you called up and made, is still live (as we can not cancel it with suppliers), so I hope you go and enjoy it.

Kind regard
Hi Raj

This breaks with the sale of good act 1979.

Quote from World Choice Sports:
"You were informed at the time of booking that once confirmed, this was non-refundable and non amendable as it was less than three weeks between the date of booking and your stay." UNTRUE!

Reply from WorldChoiceSports:

On Fri, 24 Dec 2021, 11:50 Worldchoice Sports, worldchoicesports wrote:
Hi Janet,

I am sorry but you have purchased a non refundable product. We have tried to explaining this on several occasions.

This matter is closed our end and we will not be able too answer any more emails regarding this sorry.

Kind regards,

Raj

Thank you Worldchoice for planning and booking our October half term holiday to Gran Canaria, for some very welcome winter sun. Lindsey was super knowledgeable, friendly and helpful ... plus putting us at ease navigating us through travelling with Covid rules, nothing was too much trouble. Can't wait to book again with Worldchoice.

I recently received my ticket refund for Italy v England 6 Nations from Worldchoice Sports I also received my trip refund in 2020 .
They have been totally supportive and helpful and through a difficult period during 2020 .
Having struggled to get refunds from other trips booked in 2020.
I would like to thank all @ WCS for all their help and assistance during this period.
Looking forward to a chance to book my next sports event during better times.

After contacting Worldchoice Sports we received our refund for the Italy v England match. In my dealings with them they were very professional

Worldchoice Sports have refunded our tickets for March 2020 Italy v England in Rome. Other suppliers have not been so obliging. Thankyou

I booked a 6 nations trip for a significant birthday. It was rescheduled which I was happy with. It then became a no crowd event and I requested a refund. This was dealt with promptly and professionally in difficult circumstances.