I have been a Banfield wellness plan…
I have been a Banfield wellness plan customer for obver 10 years with 3 pets in total. There quality and customer service has continued to decrease over the past several years. Most recently my dog what appeared to be an infection and I needed to be seen right away. I was offered an appointment almost a month away. When I explained the urgency I felt the matter was I was told well if you want something sooner I suggest you go somewhere else. She was extremely rude and condescending. I called around and was treated much more respectfully and urgently. Banfield ratio of wellness plan holders to vets continues to shrink, Too many customers and not enough vets.
Réponse de Banfield Pet Hospital - Arvada
Hi Julia - We're truly sorry to hear that your dog was ill, and that you were unable to get a sooner appointment. We're also sorry to read about your experience when you tried to explain the urgency in your dog's situation. We'll share your concerns about scheduling and availability with the team and help them find a scheduling solution. However, if you would like to discuss this with your local hospital's leadership team, please email us at BanfieldCares@banfield.com with your account details and the best way for us to reach you.