Banfield Pet Hospital - Eugene Avis 2

While the staff are polite (the ONLY reason for the 1 star), the fact that they wanted to charge me $89 for an antibiotic on their "wellness plan" that cost $20 literally anywhere else WITHOUT their "wellness plan" shows that they are massively upcharging patients.

They also charged me almost $500 to have my cat put down (because heaven forbid I want something of my cat to keep with me, so they give us the "public creamtion" option where who knows where your pet winds up for $45 or you can get the ashes back for $247.26!), AGAIN that is the cost AFTER the "wellness plan" (which by the way you are purchasing a "yearly plan" that you CANNOT CANCEL EVEN IF YOUR PET IS DEAD), with the other option being to allow my pet to basically just suffer.

If they try to sell you a "wellness plan" DO NOT go for it! It is NOT insurance like they will try to claim! It is just a way to get you to pay them money every month and EVEN IF YOUR PET DIES you are STILL REQUIRED TO PAY FOR IT because they will NOT let you cancel it until the end of the year you signed up! Doesn't matter that you have spent hundreds or even thousands of dollars with them, they will find a way to justify that you still owe them money and they will refuse to cancel it. They /might/ offer to cancel "one month" of it (the literal last month that you already wouldn't be paying) to "help you" but that is it. They literally do not care about animals at this company, they only care about profit.

This company does nothing but profit off of the desperation of pet owners while throwing their staff in the line of fire to go and upsell as much as possible. I've worked in the veterinary field, I know costs have gone up, but the fact that Banfield is owned by private equity should be everything you need to know about this company.

I originally had a pet plan for my dog at around $50 per month, but suddenly, I started getting charged $75 instead. When we contacted customer service, they admitted it was an error and assured us they would correct it. They never did.

The same overcharge happened the next month, and the next—each time, they claimed it was a mistake, but we were never refunded.

Then, during an unrelated vet visit, they handed me a bag of prescriptions. Inside, I found flea prevention and dewormer—items I never requested or agreed to. That month, we were charged $75 again, and this time, customer service told us the increase was correct because our plan had been “upgraded” to include flea prevention and dewormer.

Mind you, I never approved this upgrade. I buy these medications myself for much less and would never have opted in. On top of that, they had been charging us the higher price before ever providing these meds—then sneakily slipped them into our bag after the fact.

When I asked for proof—anything showing that we signed off on this upgrade—they never provided it. We called the clinic every week for a month and a half, and every time, they promised to call back but never did.

Three months later, after exhausting all options, we finally reached corporate, only to be told that there was nothing they could do since we had “received” the medication.

This company needs to be investigated for fraud. And I won’t even get into the quality of their service—except to say they clearly value money over actually helping your pet.

Avoid this company like you would your narcissist, gaslighting ex.