Banfield Pet Hospital - Hickory Avis 2

Mixed experience at Banfield in Hickory, NC. Some staff were genuinely friendly and helpful, but one veterinarian I dealt with was unnecessarily abrasive, which made asking questions uncomfortable.

My biggest issue is transparency. Banfield heavily promotes its subscription-style wellness plans, but at this location I found it very hard to get clear, consistent explanations of what was actually included vs. what would still cost extra. I also felt pressured into add-on services and was told multiple “prerequisite” steps were required before getting the service I originally came for—without a clear medical explanation for why each step was necessary.

If you go, get a written, itemized estimate upfront and ask for a written list of what your plan does/doesn’t coverbefore agreeing to anything.

I have decided to revise my review because I did speak to the manager who finally found out that was the manager Christine who was very apologetic and understood that her employees were in the wrong and she will be speaking to them about their behavior… We should not have been treated like that but the one tech who had the attitude I will definitely not want to ever see you again and schedule my pets appointments around her so I’m gonna go back and give you four stars for right now because we do have to take Thor to get his shots again and I really did not want to have to change vets and drop the wellness plan thank you Christine for calling me and talking this out with me that was a very commendable manager to speak to