Hands down worst experience ever
Hands down worst experience ever. The pet plan is an absolute scam. Please trust the negative reviews and go with the much more family friendly vets. Worth the extra money. Trust me!
6 novembre 2023
Avis spontané
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À propos de l'entreprise
Informations provenant de diverses sources externes
Banfield Pet Hospital veterinarians provide the best preventive pet health care for your cat, dog or other pet. Open late and on weekends, and conveniently located, Banfield is there for you and your pets.
Coordonnées de contact
11183 S Parker Rd, Unit H, 80134, Parker, CO, Etats-Unis
- (720) 851-4278
2,8
Moyen
3 avis
N'a pas répondu aux avis négatifs
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Shocked
They Rescheduled my 4 dogs appointment then when we all got there, that’s too bad they said, you missed your appt at 1:30. I said that was my appointment time but someone called and changed it to 4, which is now. They said that didn’t happen and I would have to reschedule. The front desk woman was extremely unprofessional and rude. She began raising her voice to me so, I am not proud to say, I raised my voice. At the end the majority of Banfield staff were standing at the counter saying very ugly things about me and to me; I could barley hear. I admit my behavior could have been more calm but it was me against 5 employees. The special comment was from the nasty blond who said if I hadn’t been so rude they would have gotten all my dogs in. Ironic comment considering the first older woman gave NO hope of that happening.
Lesson I learned, as a paying customer (of 5 pets) I’m automatically wrong and the Banfield mob will gang up on you if you dare question them.
A true accomplishment for any service related business. Even the doctor walked away from me.
If I could give a 0 or lower I would.
30 janvier 2022
Avis spontané
Réponse de Banfield Pet Hospital - Parker
Thank you for bringing this to our attention, Tracy. That’s not the experience we want anyone visiting our hospitals to have. Can we follow up with you? If you're willing, please email us at BanfieldCares@banfield.com so we can address your concerns.
Comprehensive Exam Drop Off a Disaster
Today I was supposed to drop my pet off for her yearly comprehensive exam at 7:15 a.m. When I got them the Petsmart was dark and no one was there. A few people were already in front of me. It was 7:32 a.m. before anyone showed up -- the time I needed to be at work. After waiting in line to be checked in I tried to talk to the associate about being in a hurry because they were late, she just shrugged her shoulders. No apology; in fact she was really curt to me after that.
When I picked my dog up at 4:30 p.m. and took her home, she immediately when #2 in the house, which she hadn't done since she was a puppy, 5 years ago! I took her outside and she pooped 3 more times and peed for about a minute. I can only assume that she was left in a kennel ALL DAY with no breaks. Unbelievable and horrible. I can't believe a place that specializes in pets treated my pet this way. She will never be dropped off there, at the Petsmart Banfield in Parker, CO for another service.
8 janvier 2022
Avis spontané
Réponse de Banfield Pet Hospital - Parker
Hi Terry, thank you for bringing this to our attention. We are sorry to hear about your experience and we would like to follow up with you directly. Please reach out to our Client Advocate Team at BanfieldCares@banfield.com at your convenience so we can try to address your concerns.
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