Ray White Avis 90

don’t go near DO NOT GIVE BOND BACK

Very disappointing experience dealing with this agency in Wentworth Point at the end of my tenancy.

After vacating a 1 bedroom apartment, I was threatened with excessive bond deductions including $750 + GST in alleged cleaning costs despite the apartment being returned in a reasonably clean condition.

The handling of the dispute was equally concerning. I received an email at approximately 5pm demanding a response by 6pm the same day regarding significant proposed bond deductions. During a follow up phone call, it became apparent the matter had not even been properly reviewed prior to contacting me.

The property had already been leased to new tenants whilst still occupied by myself, clearly demonstrating the apartment was considered suitable and presentable when securing a new tenancy.

Would strongly recommend tenants in Wentworth Point carefully document everything throughout their tenancy and during vacate.

We listed our property with Ryan Milligan at Ray White Southport in November 2025.
Without our knowledge or consent the agent set a backend search price — the only price indication visible to buyers as our property was listed without a selling price — a full tier below our agreed instructions. This is the practice known as underquoting under the Property Occupations Act 2014.
We raised this in writing on two separate occasions. On both occasions the agent called us instead of actioning our instructions. The range was never corrected. The property sold after a single open home at exactly the ceiling of the range set against our wishes.
When we complained formally Ray White head office responded in writing confirming this is their standard industry practice — an admission that is now part of a formal OFT complaint citing breaches of the Property Occupations Act 2014 including underquoting and failure to follow lawful vendor instructions.
Vendors should be aware that honest reviews of agents on platforms like Rate My Agent and realestate.com.au are routinely removed or rejected. These platforms derive revenue from agents — not vendors — which explains why virtually every agent on those sites maintains a near perfect five star rating. Trustpilot exists outside that commercial relationship. If you have had a similar experience with any Ray White agent we encourage you to share it here

We've had them property managing our house on the Gold Coast for a while & after storm damage led to a rejected insurance claim, insurance blamed incomplete maintenance. We tried to address this with Ray White for such a long time & they simply ignored it, distressing myself & my husband especially during the last 2 months. Really pretty arrogant & hoping we'd just go away in our distress. 2 months left of the lease & can't wait to be finished with them, please don't trust them

I have had a highly unsatisfactory experience in dealing with Ray White Wantirna | Ferntree Gully, which I consider to be the least competent real estate agency in the local area. Accordingly, I strongly advise any landlord or prospective vendor to avoid engaging this business.

Rented an unlivable house cockroache infestation twice human feceas ANIMAL FECEASE dangerous yard injuries sustained false conditions report thousands of dollars damage

I hate working with agencies, they're not on my side, they only want to sell as high as possible.

Went to remuera brach to look for house to buy, but service is unpleasnt.

I Have been renting the last 5 years a beautiful studio apt in East Melbourne, from the get go Manny Gill who has been my property manager has been hands on from the begining, firstly with knowing just what I wanted and then promptly got the perfect spot and price range I could afford
During my rental everything was prompty fixed and upon vacating kept in constant touch and got my bond returned promptly
i would like to take my hat off to him for his kind and proffesional manner in which he showed at all times
Kim

Choosing Ray White was an EXPENSIVE MISTAKE! Worth reading for ANY SELLER who consider appointing Ray White!!

- Quoted $4,984 marketing fee (5x more expensive than other agent) - with no result (see detail below)
- Asked for 3% commission (other agent around 2%-2.2%)
- Claimed all these will achieve a higher selling price ($400k for my property)

Result after 10 open inspections:
- Total inspectors: 17 (average 1.7 per inspection)
- Offer received 10% below expectations (max $360k) - and the agent has no ability to negotiate higher!!

If I sell with Ray White: paying $15k for marketing + commission while losing $40k of my apartment value. I will lose $55k with Ray White! Which is almost one person’s annual salary.

Summary, they claimed themselves as premium, but this is the reality:
- Diligent in open inspection, but LACK of ABILITY to be a good salesman
- Diligent in sending buyer match and communication, but unable to convince a buyer of the real property value
- Claimed premier ads reaching more people, but number inspections prove the strategy doesn't work!

Don’t be deceived by their claim of being a premium! They just use all the expensive advertisement service, hoping someone will just match the price.

A GOOD REAL ESTATE AGENT is the one who can convince the buyer why the property match the expected price! Not just waiting for someone to show up to buy.

Worst ending: when I decide to withdraw from their service, the agent gave me a WRONG INFORMATION. He said I have 6 months to pay off the marketing fee if I withdraw. Based on his advice, I withdrew the marketing campaign. The next day, the marketing agent kept chasing after the payment from me, saying it is due now!

When I contacted Ray White again and again to ask them to be responsible, they just tossed me to the admin guy and take their hands off their WRONG INFORMATION. The least thing you can do is to acknowledge and apologise. But they didn't! SUCH UNPROFESSIONAL

Extremely disappointed by the rental team. They are nice to you during inspections and show their true face when you move out. Extremely awful experience that took nearly 3 months to get the bond return. How can they inform about the 'damages' I made 2 months after I moved out? Not to mention, their standard for normal wear-and-tear is just impossible to attain unless you never lived in the house. They only back off after I threaten to proceed via the tribunal. Utterly awful people and will never get in touch with them again in future.

Being always polite talks to you as a person and always looking to make both tenant and owner happy.

Hayley from Ray White North Richmond NSW

Absolute treasure helping us to purchase our first home.

If you are considering purchasing around the Haweksbury area please reach out to Haley

Totally useless agency. Especially Ray White Pukekohe who are totally incompetent. Amateurish is the best way to describe them.

Properly Lady is a robber thinks she's the best in her Stinger 🤣🤣🤣 witch she paid for out robbing people of there bond returns. She will try her hardest to get your bond money, take pictures and videos so she can't screw you over. AReal Nasty Person. Beware, Don't deal with these people. 💥

Very disappointing experience. We were misled into buying our property, and key details were not disclosed clearly. KAPIL RANA and his wife were highly unprofessional and unresponsive after the deal was finalized. The entire process was stressful. Would not recommend to anyone seeking honesty or professionalism.

Seems like a bunch of con artists.
No sign of a price - just want you to contact them, waste your time and then still not get a proper price!
Ludicrous!!

Very interesting real estate,

I can't recommend Aidan and Jerzie enough. From the start, they were completely committed to selling my place for the best price. They went above and beyond, showing incredible diligence, organization, and attention to detail. Their hard work, trustworthiness, and genuine care made all the difference.
They were always available to answer questions and provide valuable insights. Thanks to their strategic approach, my place sold for a fantastic price—one that exceeded my expectations. They truly left no stone unturned.
If you’re looking for dedicated, hardworking, and trustworthy agents, Aidan and Jerzie are the ones to call. They made the entire process seamless and stress-free.

Your ignorance of the complaint that I put to you months ago about Ray White Commercial Bayside is disgraceful. This office is facilitating the unlawful operation of a cafe that is violating the commercial character overlay code disturbing my and my elderly mothers ability to live peacefully in our home and has resulted in cafe patrons coming to my home and harassing and threatening me and my elderly 91 year old mother and trespassing on our property and trying to forcibly gain access.

I spoke to some guy in commercial property management. Sadly my interactions with him were terrible...I lost trust in him from the moment he began speakkng down to me in fact from the moment he opened his mouth to speak.....very dissappointing . They speak to you in a very condescending manner in that company. Property is competitive but that doesnt give them the right to be rude.
Hope the franchise owner or upper management listens in to his staff as you can see your star ratings are low for a reason. Their customer service drove me away and from the looks of it ...many others as well. Stay humble...the ego on display would be warranted if the office was shifting Picasso originals or spacecraft contracts but its not ...get off your high cloud in there abd drop this professional knowledge arrogamce