Trinovi Avis 3

Didn’t receive and tried to reach out but didn’t ever hear back from customer service. Very bad experience.

Really bad customer service! I’ve tried all ways of contacting them but no response whatsoever! I only received one of two items I ordered🥺

I ordered 20 glasses of LGM Chili with Kohlrabi Peanuts and Tofu in Chili 280g - Spicy Vegetarian Meal for 2.95€ each. The package arrived 3 days later. All glasses have an expiration date 3 month and 2 days before I ordered the food. The return policy states that I can return the goods within 30 days after contacting the customer service. I did contact the customer service on the day I received the package. I contacted them via their webpage and per email. No reply. 22 days later I contact them again. Again no replay by today (31st day). The webpage is in English and my confirmation was sent in English, so I initially contacted them in English. At my second try I contacted them in Dutch, as it is a Dutch company. So now the 30 days are up and although I clearly stated that I want to return the goods since the beginning of the 30 day period. They clearly state: "If you receive products with an expired Best Before Date, we'll gladly provide a placement or refund" and that I simply need to: "1. Contact Our Customer Support: Reach out to our friendly customer support team, providing your order
number and details of the issue.
2. Return Authorization: Once approved, we'll guide you through the return process and provide a return
authorization."
They simply ignored all contact attempts. Their telephone isn't working either.
Also on the day I requested the refund, they increased the price to above 4€ and still called it "6% OFF".
P.S.: After giving up, my wife did manage to get into contact with customer service via the website chat and we did get the refund after all for the expired Chili.