Valuations NSW Avis 4

On Monday, the 29th of July 2024 FCFCOA orders were made for a valuation service as part of a divorce, on the 27th of August I made payment for the valuation which I have not received a receipt confirming the transaction. Furthermore, I was quoted a cost of $850 but was charged $1127.50.
Upon reviewing the valuation document eventually provided to lawyers after a lengthy period of time, we discovered several troubling irregularities concerning the valuer involved. The two most concerning ones that have come to our attention are:

The valuer operates under two different names.

Uses a fraudulent Australian Business Number.

One company name that is registered in the United States, which further raises suspicion of fraudulent activity.

Disturbingly, most FCFCOA guidelines have not been met.

Font sizes and half used pages along with two pages of a resume an additional two pages of pictures along with three pages of the letter form lawyers out lining the FCFCOA instructions to increase the document size but still left the document short of the requirements.

The statement “the valuation is current as at the day of the valuation only” is troublingly used in the document.

Sections of the property have been omitted from the valuation. (bedrooms, attic storage, study, WIR)

A certain section of the report is blatantly copied from the NAB website. Document - NAB Quarterly Australian Residential Property Survey Q2 2024 | Business Research and Insights

Comparisons, two are smaller properties, two have incorrect sale prices and all are outdated by months.

Risk analysis is grossly outdated to include “COVID -19” with note at the bottom of page rendering the valuation and SWAT analysis invalid.
Redactions have been done by hand and then re-scanned.

Critical sections for certification date and time are missing, which is highly unprofessional and fraudulent.

Search criteria used in the property report predate federal court orders made 29th of July 2024 and valuer selection the 6th of Aug 2024.

These actions strongly indicate deceptive and unethical practices by this "valuation company".
An investigation be launched by the department of fair trading to address these serious issues involving illegal and unethical conduct to prevented from defrauding the public further. the DOFT unfortunately does not possess the ability to take action against people in illegal businesses.
Furthermore, multiple attempts to recover funds by bank have been unsuccessful.

Worst experience ever. Without going into detail, use someone local you can trust. These guys can not be trusted and will give you the run around.

Absolutely the worst service I have had in years.

Initially was told I could receive a valuation on a property, with report in hand within 48 hours. They were priced at $200 more then other valuers I spoke too but I was happy to pay that for the quick turnaround, given I had already agreed on a sale price with a family member (needed valuation for stamp duty).

14 days later and still no report.

I was told someone would be at the house the next day. After 3 business days, I contacted them as current occupant had no one attend. I was then told by the general manager that I didn’t need someone on site. The next day, I was emailed back again from a different person, informing me the job was outsourced and they would be attending the site. At this stage I asked multiple times for clear communication around ETA of report and what was actually needed.

I even questioned if this company was real as the level of care/ customer service felt like it was a scam. I was not able to get a clear direction from the company as to what was actually going on.

Today, I was told the report was ready upon transfer of money. I transferred and paid invoice (reluctantly given my experience) and have now been told that I will get the report once it is finalised.

I would give zero stars if possible. Absolutely horrendous communication from this place and zero effort made by a single staff member to help me with my enquiries or issues flagged. DO NOT USE

Valuation NSW claim to price match. After an initial quote I did my due diligence and received quotations from other certified valuers. One was a much cheaper price. Valuations NSW asked to see it in order to honor their best price guarantee. I sent the quotation but never heard again from them. I followed up several times, but they would not do me the courtesy of a single response. Don’t believe they will give you the best price. These are false claims, which are against the law.