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Yuppiechef is an online retailer of kitchen and homeware products founded in 2006 by Andrew Smith and Shane Dryden in Cape Town, South Africa.
Got some quite expensive whisky glasses from them that shattered upon a light clink, breaking into multiple pieces and causing a cut to my guest's hand. Contacted them, also left a rather bad review for the product itself, however, got not reaction from them whatsoever. A very untrustworthy company that doesn't care about their customers. Surely never ever again!
Bought a set of 4 glasses and tried to return 1 that had a manufacturing defect. I didn't want a refund just to swap it out which I didn't think would be a problem as they had to take 4 glasses off the shelf to fill a box in 1st place but they wouldn't accept that even with a receipt.
I never liked this shop in the 1st place - very pretentious trying to give the impression it's upmarket when it's anything but.
A typical issue is there's only 1 item left on the shelf but it's obviously been returned but they will sell it to you at full price (I've seen staff repacking returns and putting it back on the shelf). How would you return this with their current policy?
Bought a very expensive item from these people based on all the glowing reviews said item had received. Big mistake! The item turned out to be atrociously designed and poorly engineered, and I don't see how any sentient being that hasn't been living under a rock for the past 30 years could give this thing a five-star review. So, I went out of my way to write an honest review detailing some of the multitude issues with the product, generously giving it 2 stars out of 5. Well, a week later, the review remains unpublished. No feedback either. Oh, well, maybe they didn't like my writing style. But, wait, what's that? Most of the products on Yuppiechef appear to be 5-star wonders, so I attempted to submit a positive review of the same product. Behold, the dreaded "Something went wrong" is all I got in return for my efforts. Looks to me like I have now been banned from reviewing things on this site or from saying things in general. Here's some facts for you, Yuppiechef: the reviews aren't there for your enjoyment or to promote the products you're selling. People go out of their way to write them to help other people make informed decisions concerning products they are considering purchasing from your business. To pick and choose and therefore deny these people access to ALL other customers' reviews is unethical and borders on fraudulent when a profit motive is involved. Stay away from these people!
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