CollectPlus customer
Tres gentil avec assistance pour ma…
Tres gentil avec assistance pour ma fille et sa chien.
Very reliable and kind and his assistance was marvellous!
You may trust this company and be assured of great and reliable service.
Thank you Monsieur
Effrayant manque de contact ... ils ne répondent à aucune question. Ce n'est pas bon pour tout propriétaire.
J'ai utilisé Hostmaker à Londres, qui est incroyable et très efficace. J'ai été l’un de leurs premiers clients à Cannes et c’est une mauvaise expérience car ils ne répondent JAMAIS aux courriels ni aux demandes d’aide au tableau de bord. Je suis moi-même angoissé, je ne peux pas les contacter et il n’ya pas de numéro de téléphone pour les joindre plus longtemps. Le bouton 'support' pour les demandes adressées à l'équipe est le seul moyen. Mais ils n'ont pas répondu à mes 16 derniers emails. Celles-ci concernent 250 € de facturation incorrecte lorsqu'elles ont pris l'argent mais n'ont pas répondu à mes questions quant aux raisons pour lesquelles elles ont facturé le nettoyage en double. J'ai demandé six fois plus de réunions pendant deux semaines à mon arrivée à Cannes et ils n'ont pas répondu. Je suis sur le point de changer les serrures, des invités arrivent dans 2 semaines et Hostmaker ne me contacte tout simplement pas. Il est extrêmement préoccupant qu’ils soient à la "loco parentis" de mon appartement et qu’il n’y ait personne à contacter.
En désespoir de cause, quelqu'un du bureau de Cannes expliquera-t-il pourquoi les courriels ne reçoivent jamais de réponse; expliquer pourquoi personne ne me contactera pour organiser une réunion et expliquer pourquoi les demandes de facture sont reportées pendant 2 mois en leur faveur, sans aucun effort pour discuter ou rembourser l'erreur.
Ce n'est pas une bonne gestion et inquiétant pour ceux qui souhaitent emmener Hostmaker à Cannes.
J'écris ceci en désespoir de cause en espérant que quelqu'un me lira et me répondra avant mon arrivée à Cannes. Malgré le fait que je leur ai dit que j'écrirais sur Trustpilot si personne ne me contactait, ils ont choisi de l'ignorer aussi ... voyons si je reçois une réponse enfin.
Ce n'est pas une bonne gestion et inquiétant pour ceux qui souhaitent emmener Hostmaker à Cannes. (y a-t-il un responsable responsable de Cannes de toute façon? Où / qui êtes-vous?)
(Ceci est traduit par Google translate)
Very efficient and professional…
Very efficient and professional company. Managing to get superb bookings throughout the year. Especially good at filling in the smaller gaps between bookings therefore getting a high % occupancy each month. Have been with them for about 4-5 years.
One or two issues have occured but a great relations manager- Katrina who is immediately responsive, profiessional and able to sort issues. Perhaps one downside is the new later payment system that means bookings after the 25th of the month are not paid until 7 working days 2 months later ...and bookings for the month 1-25th are only paid 7 working days in the following month so they do 'hold' your money for a considerable time. But otherwise no complaints.....Thank you!
I ordered in good faith a few items
Update: so many emails to get my refund....and finally an email from customer services saying that I could keep the items (which had never arrived) and they would also send my refund IF I changed this review: Their email here:
From Trustpilot: To help you solve the problem in a timely manner, I checked it with our manager and we'd like to refund you GBP 114.39, 100% of the order value. And you can still keep the item when you receive it. Hope this will make you feel better. At the same time, I have reported your feedback to our supervisor and we will try to refine our policy in the near future.
Would it be OK with you? If yes, we are wondering whether you could take a few minutes to remove your review on Trustpilot? Then we can apply the refund for you immediately with our managers. Your support will definitely inspire us to do a better job in the future. Here are the instructions:
My original review:
I ordered in good faith a few items, slightly time sensitive but within easily the 5-9 day delivery statment on the order form. 3 weeks later and several emails nothing had arrived. By this time I had left my company and when the delivery apparently was finally attempted security quite rightly refused the parcel and it was taken back by the courier. During the extended 'non-delivery' time I wrote 4 times requesting a refund, only getting a response that the Company was closed for 14 days owing to Chinese New Year! I did get finally a response saying I could return the items at my cost...which of course I could not do as they had not been received...and that they 'would consider' a refund' under excpetional cucumstances! Then finally I get an email saying they would refund in full and would I email my acceptance. This I did - and then today I receive an email saying that I had already received the items and the refund would not be processed! So now I have writtten again saying no one signed for the goods, they were not received and I insist on my money back immediatley. They are still 'closed' for New year!.... and then I read the small print that 'IF' a refund is agreed I will not receive it for upwards of 15 days...so they have had my £100+ FOR PROBABLY OVER 6 WEEKS...DO NOT buy ever FROM THIS TERRIBLE UNPROFESSIONAL AND POSSIBLY DISHONEST COMPANY. I will update on this as and when they pay me my money back just to let readers know how long it has taken.
Thank you for sharing your experience.
Please take our deepest apologies for the problems you encountered. We do hope every customer will be delighted with every purchase and our service, but also understand that not everything can be perfect.
We try our best to make each cuctomer satisfied. If you meet any problems, please send the email to feedback@floryday.com with the title """" trustpilot+ your order number """". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
Missing payments through their…
Missing payments through their Yapstone subcontractors. Yet I am forced after 5 hours of calls logged to call Yapstone direct - why should I be put through this? £1700 + not paid to me since 2017 and yet no one taking any responsibility for the payment. Am told today that they have 'released' the payment....thanks after 18 months...but still not in my account.....
Will I get interest, compensation, apology, an understanding of why they did not process this payment for 18 months......? Seriously check everything to do with this dodgy company and their sub contractors.
I was ill and in hospital for a lot of 2017/8 hence only checking payments now....
Shocked to find that they did not pay…
Shocked to find that they did not pay me just under £2000 for one booking via homeaway from 2017. Ok I have been ill with serious cancer so have only just tried to reconcile payments but you would think that their accountancy systems would flag up a payment that they have not put through? So now I have had over 6 hours of phone calls with them. They say that they have sent the payment but its still not showing and ...after over a year?...Do I get interest, compensation, apology, understanding of why...any of the above ....NO! When Yapstone will you sort this out, writing this in desperation as you do not respond with phone calls, just emails that are auto generated and do not tell me where my money is and why you have 'lost' the payment???????
I urge anyone dealing with this company through Home away seriously check each and every payment. Home Away are equally at fault because Yapstone are their sub contractors and yet Home Away make me speak with Yapstone and have been no help at all in trying to get my £1700....
SO UNACCEPTABLE...APPALLING CUSTOMER …
SO UNACCEPTABLE...APPALLING CUSTOMER SERIVCE. I HAVE BEEN SOLD A FAULTY TOWEL RAIL...it failed after 18 months, leaking, rusting and not fit for purpose. Against Trading Standards and all regulations for product fit for purpose. I have had a 3 month wrangle with Victorian Plumbing who keep sidelining my issue, although admitting the product was faulty I am expected to pay over £200 for a new one to be fitted. And yet the manufacturers KARTELL won't tell me if they will cover the cost of refitting, but they want me to send them the faulty item... We are freezing and Victorian Plumbing refuse to give any escalation and Gary just sends me nonsensical replies that go nowhere...DO NOT USE THIS COMPANY they will not step up to the plate if you have any issues with the products they distribute. Cheap is cheap and its not worth it when it will cost me over £200 to refit a £56 towel rail
frosted glass door
Fab door, so pleased with it - just adds a huge amount of style to the room and great service too, lovely company to deal with. Thank you
very good
very good quick service