Waited over 35 mins for food just some chips and dessert with no apology had to ask twice for food to come never got apology or explanation. Poor and lacked staff this time my first time back in over... Voir plus
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Lisez les avis des autres
I am You know. Update: I tried again to join Buzz and again I was insulted and shown up for not having photo ID. I now travel to Manchester and surrounding area every week to the smaller , less known... Voir plus
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The new live shows being on in the afternoon is better for I do play sometimes on a night but not as much now I can play in the afternoons. I love Heather Ann she is a credit to buzz bingo also have t... Voir plus
L'entreprise a répondu
Do not use Buzz bingo Barnsley, car park!! I booked through Just Park app all in order no mistakes 2 weeks later I received a PCN from someone called Group nexus . Totally false accusation. Buzz Bi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Coordonnées de contact
Pontefract Road, S71 1AY, Barnsley, Royaume-Uni
- 1226205337
4,0
Bien
35 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Friendly helpful staff
Friendly helpful staff
Good atmosphere even though I don't win very often lol
8 juin 2024
Avis spontané
Réponse de Buzz Bingo - Barnsley
Good afternoon Anne,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Barnsley. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Love my bingo.
24 mars 2024
Avis spontané
Réponse de Buzz Bingo - Barnsley
Hi Sue,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Barnsley. I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
What I like is the staff are very…
What I like is the staff are very helpful and friendly but not enough staff
What I dislike is queues at weekends at book sales and the bar I frequently miss big bite bingo
25 février 2024
Avis spontané
Réponse de Buzz Bingo - Barnsley
Good morning Clare,
I hope you’re well.
I’m sorry to hear your experience at our Barnsley club was not as you were anticipating.
I am however very glad to hear the staff in club are meeting your expectations. Whilst situations do occur which can influence staffing levels beyond our control, our club team do work their very hardest to ensure all players have an enjoyable time with us.
Of course, weekends are a naturally busier time for us in club, I can only apologise if this has affected your visit. We would always advise players to arrive slightly earlier than the session start time to ensure ample time to purchase their tickets. Should you wish to double check the start times of any session, these will be outlined via our 'Clubs' page on the website.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind Regards,
Tia
Customer Reviews Team
Yesterday we visited Buzz Bingo for the…
Yesterday we visited Buzz Bingo for the evening bingo slot. We are not regular bingo visitors and normally go to the Wakefield branch. Last night we came to the barnsley branch and I was blown away by the customer service throughout the evening. Justin the gentleman who attended to us at the front desk was simply amazing. Nothing was too much trouble for him. He explained everything to us, as we had never used the iPads before at bingo, and made sure all night that we were ok. His customer service was second to none all evening. It made the experience such a positive one for us that we know we will be attending regularly from here on in. I just wanted to take the time to write this as such customer service is rare and should be recognised.
20 janvier 2024
Avis spontané
Réponse de Buzz Bingo - Barnsley
Good evening Amanda,
I hope you are well.
It is great to hear you are enjoying Buzz Bingo Barnsley. I will pass this amazing feedback to the team!
Thank you for taking the time to leave us a review and I hope you continue to enjoy what Buzz Bingo has to offer.
Good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Fabulous customer service and so many…
Fabulous customer service and so many examples of the staff who love customers and just go out of their way to ensure they have a great visit. A place were people of all ages 18-108 are made to feel welcome..5 stars
21 janvier 2024
Avis spontané
Réponse de Buzz Bingo - Barnsley
Good evening Kelli,
I hope you are well.
It is great to hear you are enjoying Buzz Bingo Barnsley! I will pass this feedback to the team.
Thank you for taking the time to leave us a review and I hope you continue to enjoy what Buzz Bingo has to offer and good luck on your next visit.
Kind regards,
Richard
Customer Reviews Team
Good To Get Out Have Fun
i,m single alone currently so nice to get out n kinda mingle with people who enjoy playing bingo like myself
3 janvier 2024
Réponse de Buzz Bingo - Barnsley
Good morning Martin,
I hope you are well.
It is great to hear you are enjoying our Buzz Bingo Barnsley club. I will pass this feedback to the team.
Thank you for taking the time to leave us a review and I hope you continue to enjoy what Buzz Bingo has to offer and good luck on your next visit.
Kind regards,
Richard
Customer Reviews Team
Death of a good game! used to love coming for a game of…
I used to love coming for a game of bingo but since the introduction of the electronic boards, I honestly cannot see the point. It’s ruined the game in my opinion. I like to play the paper game, however, can’t see the point when someone on the boards can have hundreds of cards! All about the profit yet again.
1 juillet 2023
Avis spontané
Réponse de Buzz Bingo - Barnsley
Good Evening,
I hope you’re well.
I’m sorry to hear you’ve not enjoyed using our Touchpads in our club! We do have Free Paper Books during select Afternoon Main Event Sessions however please be aware that due to their rising popularity, the majority of our sessions do include Electronic Bingo in line with current market trends.
Despite this, I can assure you that we operate using a random number generator for all of our games including bingo meaning every ticket has the same eligibility of winning.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind Regards,
Claire
Customer Reviews Team
Had a fantastic weekend with…
Had a fantastic weekend with you,Saturday was summer party n wow did you excel yourselves you all worked lithe little bees on the go all the time n spending time with us customers plus loads of gifts drinks on arrival,prizes staff dressed up brilliant atmosphere then on Sunday went on a coach trip to Morecambe where again Daniel and Kath looked after us playing games on the bus n we all got a present on the way back so Thank you all so much xx
29 juillet 2023
Avis spontané
Réponse de Buzz Bingo - Barnsley
Hi Maureen,
It great to hear you enjoyed your weekend with us and it went so well. I have passed your comments onto the clubs and I know they will appreciate you taking the time to leave your review.
Good luck on your next visit to the club.
Kind regards,
Buzz Bingo Customer Service
All staff are wonderful an so helpful
All staff are wonderful an so helpful, everything is pretty straightforward an simple to follow an the food and drink is good too
13 juillet 2023
Réponse de Buzz Bingo - Barnsley
Hi Katie
It's great you are enjoying our Barnsley Club and thank you for taking the time to leave your review, we will make sure this is passed onto the club.
Good luck on your next visit
Kind regards
Buzz Bingo Customer Service
Do not use Buzz bingo car park!
Do not use Buzz bingo Barnsley, car park!!
I booked through Just Park app all in order no mistakes 2 weeks later I received a PCN from someone called Group nexus . Totally false accusation. Buzz Bingo management should sack these crooks immediately.
Since my review I have been in touch with Buzz Bingo and they have explained they do not administer the car park at BB Barnsley and therefore have no control of Group Nexus . Despite this they have kindly agreed to lobby Group Nexus on my behalf ,which I am grateful for.
1 avril 2023
Avis spontané
Réponse de Buzz Bingo - Barnsley
Hi Robert,
Thank you for taking the time to leave a review.
I am sorry to hear you have received a parking fine whilst visiting one of our clubs. Parking for our clubs are all run by third party companies, if you have a fine please contact support@buzzbingo.com and we can look into this for you.
I do hope we can help to get the fine cancelled, please do get in touch as soon as you can.
Kind regards,
Buzz Bingo Customer Service
The new live shows being on in the…
The new live shows being on in the afternoon is better for I do play sometimes on a night but not as much now I can play in the afternoons. I love Heather Ann she is a credit to buzz bingo also have to mention Charles he's amazing as well but defo got to mention Joey a pleasure to look at him while playing bingo 😀
13 juin 2023
Réponse de Buzz Bingo - Barnsley
Hi Bev
So glad you are enjoying the Live shows and thank you for your feedback, I have passed this onto the relevant people, its so nice to have feedback on our products.
Good luck on the site
Buzz Bingo Customer Service Team
I’ve been treated appallingly by Buzz…
I’ve been treated appallingly by Buzz bingo, after being a member for over 2 decades. Played online during lockdown, which I never had before- visiting club twice a week with friends only. After a while online, I was invited to join diamond club, with extra treats for “bigger spenders”. Then diamond club said they needed proof of income from everyone, including 3 bank statements. I didn’t want to provide this, so chose instead to leave diamond club, and maintain my confidentiality of information. Next I know, I visit club after lockdown, 13th April 2021, and after about an hour of play, I was asked to leave by manageress in front of everyone , saying only that my account was closed, and that I had to ring “safer gambling team” to reopen. Long story short- after suffering that incredibly embarrassing ejection from club, contact from SGT has been poor; I emailed recently having heard nothing for 6 months(!) and I’m told I’m still unable to go to club because I can’t evidence my cash income.
Humiliating, shoddy, rude, uncaring (lots of apologies but only when I contacted them, never the other way around) unprofessional third rate service. Join a different club if you have any self respect.
24 mars 2022
Avis spontané
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