A improvement on previous visits in staff attitudes and friendliness Not happy that in the friendly lounge all the computers were locked by customers who were not actually there so all four of u... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementMedway Valley Leisure Park, Chariot Way, ME2 2SS Rochester, GB
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Your staff are so so much better than previously I felt welcomed The only thing that needs to be improved is the staff visiting the front desk need to be customer focused as she kept speaking to t... Voir plus
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Went to Spice Girls Bada Bingo at Rochester site. The advert advises it is from 8pm to 1pm. Nothing happened until 9.45pm. All designed to get people there early paying at the bar. The whole night... Voir plus
L'entreprise a répondu
Always have an enjoyable time when visiting buzz bingo. Prices are reasonable games and menu. Staff always pleasant and friendly always makes a good visit
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À propos de l'entreprise
Écrit par l'entreprise
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Coordonnées de contact
Medway Valley Leisure Park, Chariot Way, ME2 2SS, Rochester, Royaume-Uni
- 1634290799
4,4
Excellent
19 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Réponse de Buzz Bingo - Rochester
Hi Dean,
I hope you're well. Thank you for taking the time to leave us a review for our Rochester. Congratulations also on the great win!
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
I enjoy my weekly trip to Medway Buzz…
I enjoy my weekly trip to Medway Buzz bingo.
The staff are always friendly and helpful and a good way to make new Friends.
16 octobre 2025
Avis spontané
Réponse de Buzz Bingo - Rochester
Hello John,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoy your weekly visits to Medway Buzz Bingo.
Our team takes great pride in creating a friendly and welcoming atmosphere, and it's fantastic to know that you find it a great place to make new friends.
We look forward to seeing you again soon for more fun and games!
Best regards,
Mark
Customer Review Team
Always a friendly team and food good…
Always a friendly team and food good and make you feel welcome
10 septembre 2025
Avis spontané
Réponse de Buzz Bingo - Rochester
Hi Carol,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Rochester. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Friendly club
Staff are attentive and friendly.
There were lots of in -house games which I prefer to link games.
I would have given 5 stars but the food available is very limited. I feel that salads and sandwiches should be on the menu especially in the summer months.
21 août 2025
Avis spontané
Réponse de Buzz Bingo - Rochester
Hi Consumer,
Thank you for taking the time to share your feedback with us.
We're delighted to hear that you found our staff attentive and friendly and enjoyed the variety of in-house games we offer. Your suggestion about expanding our food menu to include salads and sandwiches, especially during the summer months, is greatly appreciated.
We are always looking for ways to improve our services and your input is invaluable.
We hope to welcome you back soon for another enjoyable visit!
Kind regards,
Mark
Customer Reviews Team
Greatly improved
Your staff are so so much better than previously
I felt welcomed
The only thing that needs to be improved is the staff visiting the front desk need to be customer focused as she kept speaking to the member of staff and we where left standing waiting for over 10mins
9 mai 2025
Avis spontané
Réponse de Buzz Bingo - Rochester
Hi Hilary,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Olivia
Customer Reviews Team
Great time with friends catching up
30 janvier 2025
Avis spontané
Réponse de Buzz Bingo - Rochester
Hi there,
Thank you so much for taking the time to share your wonderful feedback!
We're thrilled to hear that you enjoyed your time our our Rochester Club.
We look forward to welcoming you back again soon for more fun and games!
Kind regards,
Tia
Customer Reviews Team
On first name basis with all the staff
On first name basis with all the staff
17 janvier 2025
Avis spontané
Réponse de Buzz Bingo - Rochester
Hi Patricia,
I hope you're well. Thank you for taking the time to leave us a review for our Rochester club.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
Better experience
A improvement on previous visits in staff attitudes and friendliness
Not happy that in the friendly lounge all the computers were locked by customers who were not actually there so all four of us had to have a hand held one and sit in a booth
We were actually offered a drink while playing the machines which was a very pleasant surprise and the young fellow was very polite and helpful
The bar staff were also more friendly
The ticketing staff were good but not the one serving us didn’t give us the amount of tickets we were offered in our text so not very competent
The prize money was very good so we will arrange to go again
17 novembre 2024
Avis spontané
Réponse de Buzz Bingo - Rochester
Good morning Janet,
I hope you are well, thank you for taking the time to leave a review for our Rochester Club.
I am glad to see you feel your time with us is improving with each visit! We do take all feedback seriously to implement any changes we can to improve the services we provide, I am glad to hear this was the case.
I will ensure to pass your comments regarding information regarding available tickets and touchpad reservations to the relevant team to see if there are any further areas of improvement we can focus on.
I do hope any future visits are nothing but enjoyable!
Kind Regards,
Tia
Customer Reviews Team
Réponse de Buzz Bingo - Rochester
Hi Chrissie,
Thank you for taking the time to leave us your review.
I am glad to hear you have found our team so friendly and helpful!
I hope you continue to enjoy what Buzz Bingo has to offer.
Kind regards,
Richard
Customer Reviews Team
The matrix machines runs out before the last two bingo games
You have a good tome and sometimes you win.
15 septembre 2024
Avis spontané
Réponse de Buzz Bingo - Rochester
Hi Steve,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Rochester. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
A great night out *****
11 mai 2024
Avis spontané
Réponse de Buzz Bingo - Rochester
Good morning,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Medway. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Gala Bingo Friendly & welcoming …
Friendly & welcoming always very busy & we get there very early to get the seats we want the staff are always smiling helpful and friendly when we go its not always on the same days each week and we always get the same reception from all staff I’m not young if I have problems with my boards they change sort them out with a smile & it’s not always the same staff there all the same warm n friendly not only me and my daughter but everyone you they deal with I’ve been to quite a lot of Gala clubs around the Kent area Birmingham Bristol Dover Coventry Eltham to name a few over the years with my husband when he was alive now my daughter takes me and we go regularly to Medway regularly because it’s the cleanest and best polite friendly club ever and I will keep going there while I’m am able too…..Gale to me is the number one in Bingo entertainment
6 avril 2024
Avis spontané
Réponse de Buzz Bingo - Rochester
Hi Valerie,
I hope you are well.
Thank you for taking the time to leave us a review for our Rochester Club.
I’ll ensure to pass this feedback over to the team within the club. We pride ourselves on the outstanding customer service our staff provide to our customers and it's lovely to hear of your experience with our helpful staff during your visits.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
Friendly staff and helpful.
4 avril 2024
Avis spontané
Réponse de Buzz Bingo - Rochester
Hi Tracey,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Rochester. We're proud of the high level of customer service our staff provide and I'll make sure to pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
Réponse de Buzz Bingo - Rochester
Good morning,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Rochester. I will pass this feedback, including pricing, over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
My time at buzz
Always have an enjoyable time when visiting buzz bingo. Prices are reasonable games and menu. Staff always pleasant and friendly always makes a good visit
29 février 2024
Avis spontané
Réponse de Buzz Bingo - Rochester
Good morning,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Rochester. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Sad, disappointing and probably won't go again
Booked 7 - 9 slot. 4 people with other extra games. Pace wasn't just fast, it was ridiculous. There was a sort of break where you could purchase extra games via the slot machines type thing on the table....but little or no instructions were given and as trying to have a drink that we had ordered...had to give up!
As I ordered first round of drinks, I enquired how to order food and was informed kitchen about to shut as "Bingo ......Rave?" Was happening from 9 til 1 am.I
So ordered chips and shouldn't have bothered as no time to eat them.
And then during the games. We were informed we would have to leave directly after the last game due to the "Rave". Time we had to leave.?? 8.15 pm.
2 stars given for the nice staff serving. Not their fault.
Real disappointment.
Felt sad for us and my visiting family and the little old ladies ordered out.
Spoke to a senior staff member on way out......apparently should have checked....fb?
16 février 2024
Avis spontané
Réponse de Buzz Bingo - Rochester
Good afternoon Nic,
Thank you for your feedback. Good or bad, we always welcome this to help us offer a better service.
I am sorry to hear of your experience at your local club.
Any event, such as the one you have described, would be advertised in the run up around the club and online so I appreciate that if you do not follow the club on social media, or visit often, that you would not be aware of the party night.
I can only apologise you felt rushed on the night due to the party, and we would never want this to be an experience for any player.
I do hope you will visit again soon.
Kind regards,
Richard
Customer Reviews Team
Change chairs so that you can still…
Change chairs so that you can still walk after sitting on them for 3 hours
28 janvier 2024
Avis spontané
Réponse de Buzz Bingo - Rochester
Good morning Robert,
I hope you are well.
It is great to hear you are enjoying Buzz Bingo Aberdeen. I will pass your feedback, regarding the chairs, to the team.
Thank you for taking the time to leave us a review and I hope you continue to enjoy what Buzz Bingo has to offer and good luck on your next visit.
Kind regards,
Richard
Customer Reviews Team
Spice Girls Bada Bingo at…
Went to Spice Girls Bada Bingo at Rochester site. The advert advises it is from 8pm to 1pm. Nothing happened until 9.45pm. All designed to get people there early paying at the bar. The whole night was seriosly dragged out with breaks (shot breaks according to the entertainers). The entertainers on stage were having the best time swearing, dancing around talking nonsense. Being as there were a full house of people, all having paid £15 per head, they could have done better with the prizes. I know this is alternative bingo but handing out blow up this and that, teabags and other cheap and nasty items is marketing genius on your part ! We left early, as did many others. As for it being a Spice Girls Themed night, I heard two spice girls songs.
13 mai 2023
Avis spontané
Réponse de Buzz Bingo - Rochester
Hi ADeeDee,
I am sorry you did not enjoy the Bada Bingo Evening at our Rochester Site. I have passed your feedback onto the relevant department as it is important for them to receive this.
Thank you for your feedback and taking the time to leave this review
Kind Regards,
Buzz Bingo Customer Service
AVOID FIXED WITH BOTS
AVOID. Same names always win in bingo online rooms. How can that be unless they are bots. Never get even close to win.so how can the same few names win game in game out.same names on most days. Spent £5 a day for 2.5 weeks just to experiment.and its so abvious. Got to 1 away 4 times in 2.5 weeks. Over 100 tickets per 1p game. Even when there is only a few people. Same in house at bingo over 1 year going every week. Yet a table full of new commers always win. Prob buzz bingo secret bingo players with a fixed win. BUZZ BINGO IS A DISSCUSTING FIX. AVOID..
1 avril 2023
Avis spontané
Réponse de Buzz Bingo - Rochester
Hi there Paul,
I hope you are well.
Thank for taking the time to leave a review. I am sorry to hear that you feel like you have not been so lucky on our website, I can assure you that we operate using a random number generator for all of our games including bingo. With gambling there is no guarantee you will win back what you deposit unfortunately.
We hope your luck changes soon.
Kind regards,
Buzz Bingo Customer Service
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