The club was busy due to Bank Holiday. The staff were friendly as always. Atmosphere was good and the prize money was enhanced as it was a Bank Holiday special promotion. The package paper and electr... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Your staff are amazing and very helpful, especially the lady called Emma who helped us register for Buzz. She was very friendly and told us all about buzz and where everything is. The only thing I w... Voir plus
L'entreprise a répondu
One person winning too much time for the same night while others don't get aline. Some staff at the till dont know how to talk to customers .talking from experience. People that just come to the c... Voir plus
L'entreprise a répondu
Light entertainment. Great prizes. Staff very helpful. New member here, had no issues at all. Will definitely return.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Coordonnées de contact
50 Mitcham Road, SW17 9NA, London, Royaume-Uni
- 2086725717
3,7
Moyen
33 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Spend alot of money on attending…
Spend alot of money on attending tooting it so cold spoke to staff even phone head office. I enjoy coming out to meet people but sitting in cold all evening I rather stay at home.
8 décembre 2023
Avis spontané
Réponse de Buzz Bingo - Tooting
Hi there Joy,
I hope you are well.
Thank you for taking the time to leave a review. I am sorry to hear of your experience with the temperature in club.
Our clubs heating systems are remotely controlled and monitored through a Building Energy Management System via our 3rd party energy partners to ensure our clubs are maintained at a level of 21c.
As with most companies during the energy crisis we are doing everything we can to reduce our consumption and maintain a comfortable environment for our customers which includes turning down our heating before and after sessions, keeping doors closed and keeping temperatures between 18c and 21c in line with government advice.
I will ensure to pass your feedback over to the relevant team nonetheless and I hope any future visits are nothing but enjoyable.
Kind Regards,
Tia
Customer Reviews Team
I always have fun when playing at buzz…
I always have fun when playing at buzz bingo either in club or on the app
16 avril 2024
Réponse de Buzz Bingo - Tooting
Hi there Terri-ann,
It's great to hear you're enjoying playing with Buzz Bingo.
It would be great if you could provide us with specific information about the game that you play the most. I hope you continue to enjoy playing with Buzz Bingo.
Thank you for taking the time to share your feedback.
Kind regards,
Claire
Customer Reviews Team
Convert flashing last No./To a win
Went to Tooting a few times, don't have time to visit. So I play online.
I enjoy playing, just wish my flashing last number, would convert to a win more often.
I play when want to, and have the time.
When I stop liking the game.
I will stop playing
And at the moment I like it still
13 avril 2024
Réponse de Buzz Bingo - Tooting
Good afternoon,
I hope you are well.
It is great to hear you are enjoying Buzz Bingo online and in our Club, it would be nice to know which club you attend so I can pass along this amazing feedback to the team.
Thank you for taking the time to leave us a review and I hope you continue to enjoy what Buzz Bingo has to offer.
Kind regards,
Richard
Customer Reviews Team
Friendly
The staff are very friendly and helpful which makes it an enjoyable experience
5 avril 2024
Avis spontané
Réponse de Buzz Bingo - Tooting
Hi Mary,
I hope you are well.
Thank you for taking the time to leave us a review for our Tooting Club.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear of your experience in the club. We pride ourselves on the outstanding customer service our staff provide in the club.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
The club at tooting is in…
The club at tooting is in disrepair,,the toilet facilities are awful, both my wife & I used to come twice a week every week now we only come once a week on a Tuesday, any promotions received are for the nights we don’t attend, in our view the club needs a revamp.
2 avril 2024
Avis spontané
Réponse de Buzz Bingo - Tooting
Hi there Matt,
I hope you are well.
Thank you for taking the time to leave a review. I am sorry to hear about your experience with our Tooting Club.
We will always try to provide an enjoyable experience for all attending customers to our clubs, I'm sorry to hear you did not experience this.
I will raise this internally to our club for review to ensure continual improvement in the service and facilities provided to our loyal customers.
Please be aware our promotions are unique to customers and can fluctuate in value, date availability and type of promotion throughout the year to provide diverse options for our customers.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind Regards,
Claire
Customer Reviews Team
I love going to play in house staff their are lovey but ever have a good win experience on the go go aways far out
I love going to play in house but I spend so much each time and never seem to win much at all but I do love playing with buzz just wish I have a good win now and then with the amount I spend
6 février 2024
Réponse de Buzz Bingo - Tooting
Hi Cheryl,
I hope you are well.
It is great to hear you are enjoying Buzz Bingo Tooting I will pass this amazing feedback to the team.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers.
With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win a specific amount back. You should only ever play with money you are happy to potentially loose.
Thank you for taking the time to leave us a review and I hope you continue to enjoy what Buzz Bingo has to offer and good luck on your next visit.
Kind regards
Tia
Customer Reviews Team
Very cold and very dirty toilets
27 novembre 2023
Avis spontané
Réponse de Buzz Bingo - Tooting
Hi Maisie,
Thank you for taking the time to leave a review, I hope you are well.
I will pass your comments onto the relevant department. Feedback good or bad is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Buzz Bingo Customer Service
Great online bingo with so many…
Great online bingo with so many freebies to enjoy the live bingo hosts are great and very interactive with each viewer
12 septembre 2023
Réponse de Buzz Bingo - Tooting
Hi Adam
Thank you for taking the time to leave your review and it’s great to hear you are enjoying our Hosts & Chat Stars, they work really hard to ensure they give a great experience.
I will pass on your comments and good luck on the site.
Kind regards
Buzz Bingo Customer Service
bingo evening session at buzz was great
I went to the bingo evening session at Buzz Tooting. It was lovely to be back playing bingo in person after all covid lockdowns. Great prizes on offer. Lots of people won big prizes in the club. I won a couple of smaller prizes. Better luck next time!
11 mars 2023
Avis spontané
The manger is shocking 4…
Rubish can not make a drink she made 4 wrong and still don’t understand the manger was standing beside me watching what was going on and just walked off so I missed bingo as it was 15 minutes to make a drink
22 novembre 2022
Avis spontané
staff they take away games but charge…
staff they take away games but charge you more stay away from this club TOOTING
29 janvier 2022
Avis spontané
Réponse de Buzz Bingo - Tooting
Hi,
Sorry to hear that you have had this experience with us!
We always try our best to go above and beyond for our players here at Buzz, so to hear this is not great - however, we welcome all feedback to assist us in developing our services for our players constantly.
Thank you for taking time to pass on your review.
Take care,
Buzz Bingo.
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