Excellent service kept me intouch through out the time my car was there for body repair no stress!provided me with nice courtesy car whilst mine being repaired all through my insurance company. I woul... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementBalcombe Road, Site B Maidenbower Business Park, RH10 7ZJ Crawley, GB
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DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gi... Voir plus
My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on... Voir plus
L'entreprise a répondu
Amazingly quick repair by DLG Crawley after someone had smashed my bumper and taillight (when my car was parked & unattended) while trying to park and eating at the same time! They lost their bump bu... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ, Crawley, Royaume-Uni
- 0345 3031590
4,5
Excellent
302 avis
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Absolutely awesome and brilliant…
Absolutely awesome and brilliant customer service kept me informed all the time outstanding
11 juillet 2023
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Good repair, poor communication
Very good repair. Not fantastic communication with auxillis.
6 juillet 2023
Réponse de DLG Auto Services - Crawley
Hello
Thanks for leaving your feedback. I'm extremely happy to read you re happy with the repair. I'm sorry the communication with the courtesy car provider - Auxilis wasnot up to their usual standard and spoiled the experience for you.
They are very understanding when issues…
They are very understanding when issues arise . Quick ,clean and promising to their day to day job . Very efficient and very helpful on advice taken .
28 juin 2023
Always a first class service from the…
Always a first class service from the time they take the car to the time they return it. Never an issue with the communication, assistance and most of all the workmanship. Second to none, thank you
28 juin 2023
My car now looks as good as new
My car now looks as good as new. DLG service is just next to none. They are very efficient and I was updated every step of the way.
28 juin 2023
A happy customer
I was very pleased with the repair to my damaged front bumper. I found them very efficient and helpful, I could quite happily recommend them.
28 juin 2023
The service from DLG was excellent
The service from DLG was excellent. I was kept up
to date and the car repairs were done in very quick
time. I am grateful to them for making what was an upsetting time to a happy result with my car spotlessly clean and work done. Thank you.
28 juin 2023
Very efficient collection/fix/return of…
Very efficient collection/fix/return of my damaged vehicle.
Top class service. I can’t fault their work. It pays to be insured with a big company like Churchill - a very streamlined service, with no hiccups.
19 juin 2023
Awful customer service
Part of insurance claim. Car held for a lengthy period of time, some repair work done which was later confirmed to be using poor quality parts which caused further problems.
Customer service was extremely poor. They made an error in delivering the car outside hours (because of an internal issue) and therefore did not collect excess. The blame was put on ourselves as a customer and the email correspondence was of extremely poor customer service.
9 juin 2023
Avis spontané
Réponse de DLG Auto Services - Crawley
Thank you for taking the time to share your valuable feedback with us. We are sorry to hear about the inconvenience you faced during your recent visit to our Crawley site for car repairs. Please accept our sincere apologies for the same.
We have already taken note of your concerns and have escalated them to the concerned manager. They will be looking into this matter in detail to ensure that such issues do not arise in the future, and we can improve our customer satisfaction levels.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Courteous staff
Courteous staff, repair was completed to high standard, however, communication with updates on repair could have been better.
25 mai 2023
A good experience.
Everything went smoothly with all staff most efficient,pleasant and helpful.
Most pleased with the workmanship.
26 mai 2023
Very efficient service
Very efficient service and communicated well byemail, text and phone call throughout the process. They were also very flexible when I needed the car earlier in the day than they originally stated so I could get to work. They accommodated my request and made it happen. Would recommend.
15 mai 2023
An excellent experience
An excellent experience with DLG Auto Services Crawley and my insurance company. Very efficient and my car was returned to me in good as new condition. Would highly recommend.
5 mai 2023
Avis spontané
Could have been 5 stars
This company was assigned to us by our insurance company for a repair, they were very efficient at arranging pick up, pleasant friendly guys too. However we were told it would be a week as only superficial damage, and it was 1 month 1 day, which is why this is 3 stars, made us wonder if they got more money from the insurance company the longer they kept our car.
26 avril 2023
Réponse de DLG Auto Services - Crawley
Hello, thanks for your review. I'm sorry to hear about the delays in repairing your car. I've shared your comments with the leadership team to improve the customer journey in the future.
An excellent repair to my vehicle
An excellent repair to my vehicle . All the people I dealt with were friendly and professional very co operative and informative. Highly recommended .
11 mai 2023
The staff was very helpful and…
The staff was very helpful and efficient. They kept me up-to-date with everything that was happening.
11 mai 2023
A completely satisfactory experience
A completely satisfactory experience. First class in every phase of the transaction. The repairs were completed to a very high standard. Highly recommended.
11 mai 2023
Quick and excellent service and was…
Quick and excellent service and was kept informed at all times.
27 avril 2023
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