Duplicator Avis 82

They followed up with my problems and concerns and they were with me all the way through until I was able to retrieve my web data, they even coded unique php script for me and my unique web backup restore issue, I honestly couldn't thank them enough!

I had an outdated backup file for a plugin that was no longer operational. The team at Duplicator.com went above and beyond to figure out how to use the data from this plugin to get our website restored. It took a bit longer than usual since we also had a domain transfer in progress due to our previous hosting solution having too many technical issues. I cannot recommend them highly enough.

I’ve been a Duplicator customer for a year, and unfortunately my recent experience was extremely disappointing. The subscription auto-renewed for $400 without any clear or noticeable reminder on my end. I did not receive the renewal notice emails (I checked every folder), and the moment I saw the charge, I cancelled the subscription and contacted support immediately — within minutes/hours, before any use of the product.

Despite this, Duplicator refused a full refund and only offered a 50% refund “as a one-time exception,” even though I did not intend to renew, did not benefit from the product, and acted immediately.

I fully understand how auto-renewals work, but most reputable software companies provide full refunds when a customer does not use the product and clearly did not intend to renew.

This experience makes me hesitant to recommend Duplicator to others. I’m sharing this so future customers are aware of the strict, non-refundable renewal policy and the lack of flexibility, even when acting immediately after an unintended charge.

Duplicator has been fantastic from start to finish. The plugin works reliably and makes migrations incredibly easy, but what impressed me most was the exceptional customer support. They handled my request quickly, professionally and with genuine care.
It’s rare to experience service at this level – highly recommended!

Duplicator is a great way to migrate your Wordpress Website, for example when changing hosting Providers. Big thanks to the Support as well - very quick and helpful when experiences issues. will definitely use again!!

The app works great and is very reasonably priced. I recommend it 100%.

Had to change my plan a little late, and they obliged without question or hesitation. Been using Duplicator Pro for many years in a professional capacity, in my opinion it is the most reliable WordPress site copier out there. Highly recommended, and excellent service to boot.

The migration was a success. Clear, well-explained process.

We use the Duplicator Pro plugin for all our clients at the SEO agency Talem Technologies (talem.eu). This tool works perfectly with our clients’ websites and fully meets our expectations.

Fantastic service! I missed the Halloween Sale, but after sending a quick email to support, they replied within a few hours and still gave me the 60% discount. Super fast, friendly, and helpful. truly outstanding customer service!

Worked fine since years. Support is also fine.

I used Duplicator Pro for a staging site; it works very well, and I’m very satisfied with it.
A very reasonable price for its features.

extensive and helpful technical help. Duplicator was on top of my issue till it was resolved - incredible support. Recommended!!!

The support staff were able to access my system and they diagnosed the issue and adjusted my settings. They then ran a couple of tests to confirm things were working. I then ran out a test and they had indeed resolved the issue.

Duplicator is simply excellent in every way.

They were so helpful, knowledgeable, thorough, and kind.

I'd recommend them over and over again.

Really top! They helped me a lot and very quickly. I couldn’t manage to make a backup of a site to install it locally. They basically did everything for me and then told me which settings they had changed. Now everything works perfectly. I really appreciate the Pro version, which allows for much more customization. Duplicator is the best for moving sites wherever you want, quickly and easily.

Duplicator delivered what I paid them for. Excellent service and backed it up with what they promised

Support isn't always this efficient from many service providers. The assistance I got was exceptional. it was from someone who was keen to assist. Thank you

Duplicator is a great plugin for both site backup and migration in a smooth manner. Everything happens in the background, with minimal intervention required. We can't do without this plugin in several websites!

I had to contact support because I was having a problem with the auto-backup feature. It generated errors day after day. The tech support team from Duplicator was super responsive. They not only responded with an hour, but also fixed the problem speedily. Couldn't be happier compared to a lot of other services I use.