Duplicator Avis 82

The renewal was automatic, which I didn't want. Duplicator was very accommodating and agreed to refund me.
I'm very satisfied with their service and the plugin, which is perfect for migrating a site.

The product works great, and support when needed has always been excellent. I use it on all of my client sites.

When I had issues in trying to restore an older backup, Support Engineer, Mohammed, provided excellent suggestions to restore this important Duplicator Pro backup. World-class product and top-of-the-line support: It doesn't get any better!

Really excellent service at a great price. Migrated my Wordpress site from Godaddy Deluxe Hosting cPanel to Google Cloud Platform virtual machine instance running Wordpress. They were totally knowledgeable and very patient with me while I was learning the GCP platform and issues with SSL on the fly. The set up my site on a temp server of their own, to show that it could be done and that also gave me the confidence to cancel my Godaddy subscription prior to completing the migration to GCP. Great communication along the way and very happy with the end result. Duplicator was highly recommended to my by Athemes, my Wordpress theme vendor, and I highly recommended them to you. Thank you, Duplicator

I had a problem backing up a fairly large (400+ MB) WordPress site to OneDrive.

I emailed support and it was fixed in a few hours.

The slight downside is I have struggled with their licencing in the past.

Faysal Alom supported me in a very tricky issue and its was amazing. very professional an patient. I got an explanation for every single topic. Amazing support there.

Despite the time difference, they always responded quickly until the problem was resolved. Perfect support.

Great Plugin that can save you so much work. Even the free version is incredible, but the payed offers even more useful options! Great support as well

I truly appreciate the customer support from Duplicator and their willingness to help – something that’s rare these days. It’s one of the best plugin support experiences I’ve ever had. Highly recommended!

I reached out to Duplicator support because the migration of a 7 year old website did not succeed. The support specialist did an extraordinary job by making it compatible in a test environment and installing it on the new server afterwards. Thank you so much!

Thought-through, reliable, and easy-to-use backup software. Tested different backup and restore software solutions, but have been sticking to Duplicator Pro for years now, easily migrating sites and backing them up without needing to be a developer. Great support team. And a newsletter/blog that's actually worth reading.

CAM ALERT! Deceptive Subscription Practices & Huge Price Hike without Notice! 😡

I'm writing this review to warn others about the incredibly dishonest subscription practices of Duplicator Pro. I've been a customer since 2024, paying $39.6 USD per year for their Basic plan. My subscription was due to renew on May 30, 2025.

I received a renewal notification email, but it completely failed to mention the renewal price. I naturally assumed it would be the same, given that's the standard practice for subscriptions.

Today, I was shocked to see I was charged $99 USD! That's a massive price hike (more than double!) with absolutely no prior warning. This is completely unacceptable and feels like a blatant attempt to scam their customers.

This kind of behavior is incredibly shady. They intentionally concealed the price increase, banking on people not noticing or being too busy to dispute the charge. It's a low tactic and shows a complete lack of respect for their customers.

I've contacted their support to demand a full refund and immediate cancellation of my subscription. I've cited EU consumer protection laws that require clear and upfront communication regarding price changes.
I strongly advise anyone considering Duplicator Pro to be very cautious and to carefully review their subscription terms. There are plenty of other backup plugins out there that are more transparent and trustworthy.

PROS: (Honestly, I can't think of any after this experience)

CONS:
Deceptive subscription practices
Huge price increases without prior notice
Lack of transparency
Questionable ethics
Poor customer communication
I will update this review if I receive a satisfactory response from their support team. Until then, I highly recommend avoiding Duplicator Pro.

Rating: 1 star (if I could give 0 stars, I would)
#duplicatorpro #wordpress #scam #subscription #pricehike #deceptivepractices #avoid

I was able to connect with one person who understood my problem. It took many emails to experiment with different possible solutions to the problem (because it was an unusual problem) but I always had the sense that i was communicating to one person who understood.

I was given clear guidance on what to try to help solve the problem. In the end, Duplicator solved it.

I have truly never experienced such excellent customer service in all my professional and personal experience. Thank you Faysal and the team.

Fantastic support, really quick and helpful, highly recommend.

I used this once. It did the trick but not as good as backup buddy.
Got hit with a renewal fee but no renewal email reminder. They do say I was sent one but as usual with these companies, there was no renewal email. Spam doesn’t delete until 60 days and nothing showing up.
Overall, no refund even after contacting them less than 2 minutes after the money left my account.

I am really new to web development and have no Wordpress experience at all. I wanted to duplicate our existing site to use for another branch of our project. I upgraded to Duplicator Pro so that I could ‘clone’ my site but ran into difficulties that I couldn’t even understand, let alone fix. Just two emails to support later and it was done. So impressed with the support, the ease of use and the end result. Thank you!

SK Faysal has been amazing person to support me on website migration which was backed up almost 5 years ago.

He went beyond his limits and helped me migrate the website. He deserves kudos and appreciation.

This plugin is AWESOME. It SAVED my websites !
I recently transferred my sites from one hosting provider to another. I tried so many different plugins and methods. ONLY duplicator did the job, and flawlessly.
I ran into 1 issue and their help page instructed me on how to fix it. Was easy to follow, and I DID fix it.
Truly remarkable. I'm keeping it, to do backups of my sites periodically.
Can't say enough good things about Duplicator plugin for Wordpress !
Easy to use, and completely functional. A rare gem !