Lee Online Store Avis 227

I like Lee jeans but I'm writing this review because the customer care team processed my issue appropriately. I reported an issue with my recently piuchased jeans (some random fraying) and after reviewing the pics they gave me a refund plus discount. Although I was expecting this I was still v happy to receive it.

Top service. 1 product niet op orde, en Marco van de klantenservice fixte het probleem snel en goed. Kort onderzoek naar het product en snel geld terug. Rest van de producten allemaal top kwaliteit.

ok 2,5 für die Retoure.... aber UPS kommt vorbei und holt das Paket ab. Für mich ein toller Service und der Betrag absolut ok. Ich werde wieder bestellen.

Für eine Retoure werden 2,5 € Bearbeitungsgebühr berechnet. Das Retourenlabel muss selber ausgedruckt werden. Die Kosten und das Risiko der Bestellung werden also möglichst auf den Kunden umgelegt. Das finde ich ausgesprochen frech. Es gibt keinen Vorteil des Lee Online GeChäfts gegenüber dem stationären Handel oder Zalando. Die Bestellung war ein Fehler. Vor allem, wenn Größen, die ansonsten immer passen, nicht sitzen. Geliefert wird mit UPS. Dieser Lieferdienst ist unglaublich schlecht aufgestellt in Deutschland. Hätte man da nicht DHL nehmen können? Selbst Hermes ist besser.

Bonjour,
Extrêmement déçue par ce site pour les raisons suivantes :
-Impossible d’effectuer un retour : ai rempli numéro commande + adresse mail + code postal, dès la validation du formulaire renvoie systématiquement une erreur
-aucune réponse à mes mails, dernier mail envoyé le 17/10/2024
-aucune possibilité de concret par téléphone

Comment faire ?
Sachant que je ne suis pas satisfaite de l’article livré

Merci

Cdt

Ontzettend netjes en aardig geholpen door Shirana echt top

Ordered an item and got a totally different one with the same name. Does not at all resemble the one pictured on the webside.
Started a refund and even it being the shop's fault, I had to pay for the return!
I call that ripping people off their hard earned money!

Sehr guter Kundenservice, top Problemlösung 🍀

You'll be lucky to receive items that even slightly resemble the pictures you saw online. Avoid them at all cost because they will provide no refund, no customer service. They also do not ship all items at once, and "forget" about the rest so you'll definitely lose your money there. I did my research but still fell into their traps, therefore I think all their "good reviews" are paid for, and the real ones hidden. I have never had a worse experience with an online clothing seller.

Muy mal, nunca de otras marcas de había roto un pantalón de esa manera y la respuesta de atención al cliente ha sido que se trata de desgaste, cuando apenas se ha usado ese pantalón.

NO RECOMIENDO LEE, mejor por el mismo precio comprad Levis, es mejor calidad y responden cuando la calidad de un producto no es la esperada.
Tengo 2 pedidos pendientes de recibir que devolveré en cuanto lleguen también. Nunca más LEE.

Rude response poor customer service selling an item that is not what is advertised it's not the quality of the product but when your paying premium price you expect it to be correct as advertised

(VF ci-dessous) Thieves! I bought 6 jeans at the same price, all eligible to a "50% off of 2nd denim" discount + an additionnal 15% welcome discount.
I returned 4 of the 6 jeans, but for absolutely no reason the customer service did not reimburse me the full amount for those 4 jeans, keeping 15% of the amount they owe me and thus making me lose part of the discounts for the 2 jeans I kept (still eligible by the same discounts).
They provided a calculation that is completely wrong and won't do anything about it. 6 jeans all at the same price and all with the same discounts, how hard is it to divide the total price paid by 6 and multiply the result by 4 to get the exact amount they owe their customer?
Lee owes me 42,49€ and just lost a customer !
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Des voleurs ! J'ai acheté 6 jeans tous au même prix de départ et tous en promo à "-50% sur le 2e" + 15% de réduction supplémentaire. J'en ai renvoyé 4, mais sans aucune raison le service client ne m'a pas remboursé le montant total correspondant à ces 4 jeans. Ils ont déduit 15% de la somme qu'ils me doivent ! Ce qui fait que j'ai perdu le bénéfices des 2 réductions pour les 2 jeans que j'ai gardés et qui restent pourtant bien éligibles aux 2 réductions.
Le service client France m'a fourni un calcul complètement faux et ne veut rien savoir. Pour 6 jeans tous au même prix et avec les mêmes promotions et 4 renvoyés, c'est si dur que ça de diviser le montant total par 6 puis de multiplier le résultat par 4 pour obtenir le montant réel qu'il faut rembourser au client ?!
Lee me doit 42,49€ et a perdu un client !

18/09/2025

Its over a year on and Lee still block me from purchasing their goods online. They have never asked me about this, just gone glibly ahead based on some alleged high risk. I have spoken to my bank, PayPal and my credit car company who curiously you have barred all of them. I feel persecuted especially as Lee cannot give me a valid reason.

24/07/2024 By way of an update, two months later and Lee EU will not let me purchase from them. Any form of payment from credit card to PayPal is blocked. Its a curious situation that is unlikely to be resolved as no one at Lee Customer Services seems to care.

I have tried to purchase direct from Lee on two occasions. One back in January this year and again now in May 24.
On both occasions the website has rejected payment from the like of Klarna, PayPal and credit cards.
Lee say its because their payment company believe it to be a fraudulent transaction and they have no control over said company. So Lee, your payment company can decide who it wants to do business with and you don't have a say.
As a customer you can decide to buy from Lee but if the payment company doesn't like you Lee doesn't get your business. Doesn't make sense to me

Trotz Rücksendung,was ich belegen kann, muss ich die Sendung bezahlen, weil sonst mit Inkasso gedroht wird!
Den größten Fehler den ich begangen habe, ist das ich bei Lee Jeans bestellt habe! Nie wieder!

Zakupiłam 4 pary spodni , sklep LEE anulował je twierdząc że ma problem techniczny . Nie polecam zakupów w sklepie on-line LEE JEANS

I ordered 2 pairs of jeans & 1 pair of capris. I’m happy with 2 of the items, but need to return 1 because 100% cotton runs small & I wasn’t aware of that. My complaint is not with the merchandise, but with their return policy. Not only can I not return them to a store, like most other online companies, including Levi.com, but they charge you $7.99 for returning them plus the cost of shipping them back. I will never order another thing from Lee.com, ever. If I can’t find what I’m looking for at one of their stores, guess I’ll be shopping at a competitor.

Lea vom Kundendienst war sehr freundlich und hilfsbereit! Sie hat das Problem innerhalb von Sekunden gelöst. Ich bin begeistert!!!

Lea am Telefon total nett, hat mir sehr geholfen 😃, weiter so, ganz liebe Grüße Uta

❤️❤️❤️❤️❤️❤️ super service !Schnell nett provesionell

Lea vom Kundenservice war eine extrem grandiose Hilfe und wahnsinnig schnell!
Ich danke herzlichst für die Hilfe bei dem Retourenlabel und überhaupt insgesamt.Das ist wirklicher Kundenservice!!!!!