Leaders and Romans Auctions Avis 

I am extremely disappointed with the way my deposit dispute has been handled.

The company allowed the checkout report to be revised after it had already been completed, with additional items added following the landlord's own inspection. In my view, this undermines the purpose of having an independent checkout process and raises serious concerns about impartiality.

Rather than assessing the evidence independently, I was repeatedly encouraged to continue negotiating directly with the landlord, despite using this service specifically because it is supposed to act as a neutral third party. I was left feeling that my concerns were not being considered fairly.

Many of the issues being raised were pre-existing and should not have formed part of any claim against my deposit. Throughout the tenancy, the landlord also failed to address several significant maintenance issues, yet these appeared to receive far less consideration than the landlord's post-tenancy complaints.

Overall, I found the process frustrating, biased, and lacking the independence I expected. Based on my experience, I would not recommend this company to tenants seeking a fair and impartial deposit resolution service.

Our letting agency used this company to carry out both our move-in and move-out inspections, and it quickly became clear why — this company appears to operate as a subsidiary or closely linked business to the agency itself. That alone should raise serious red flags for any tenant.
The move-in inspection was poorly thorough, with existing issues either missed entirely or barely noted. Then at move-out, we were handed a list of charges that were completely unjustified, conveniently backed up by an inspection report produced by a company with a clear financial interest in the outcome.
This is not an independent inspection service. When the company carrying out your inspection has a direct connection to the agency charging you, there is an obvious and serious conflict of interest. Tenants deserve impartial assessments — not reports that appear designed to protect the agency's profits at the tenant's expense.
We would strongly urge anyone in a similar situation to challenge any charges through the tenancy deposit scheme, raise a formal complaint with the letting agency, and report the relationship between the two companies to Trading Standards or the Property Ombudsman if you believe it has been used unfairly against you.
Do not trust inspections arranged solely by your letting agency without questioning who is actually carrying them out and whether they are truly independent.

To big for their boots. As a sub contractor I find the local staff fine, but, the actual head office bunch are awful. One big thing is that they try to tell YOU what to do as if you are their employee.😂😂😂
They are nothing more than a glorified estate agent whose whole aim is to rip off the landlord.
Summary: to big, no knowledge of the front line.
If your a landlord stick to a local firm, but check the so called local firm isn’t part of the group first as LRG are gobbling up smaller agents.

Communication is terrible. I've been waiting for over a week for a response, sent multiple emails that get unanswered.

REF: Leaders Romans Group - Moginie James CARDIFF - LETTING AGENCY

WORST EXPERIENCE EVER
Moginie James/Leaders Romans Group ... WORST EXPERIENCE EVER.
This should be their deserved slogan.

The staff was never responsive, absolutely passive and totally opportunistic (shifting the blame onto the landlord). Among a long list of unpleasant issues, they have left us surrounded by scaffolding for months without any reason.
They charge costs for ridiculous reasons (they are super creative ... I must admit!).

Please, stay away from them! This applies both to tenants and landlords.