Newell Brands Avis 14

My first use of my brand new Sunbeam Heating Pad and it shorted out, burned my mattress, through the pad, sheets and top comforter. My CLAIM WAS DENIED!

I submitted pictures of the damage, returned the faulty heating pad to their for review. I received an email stating “your claim was denied” and told there is no appeal process.

I was not laying on the heating pad at the time it shorted and did not experience physical harm. Their denial states not to put weight on the heating pad? I had removed the heating pad and it was lying in the bed next to me. I woke up to fire damage on my sheets, bed, top comforter.

Attempted seeking resolution and reimbursement from the company and was told there is no appeals process. If you google this issue it has happened many times to individuals. How do we solve a potential issue with a big company who refuses to take responsibility for inferior products.

If I could give a 0 star rating, I would! Worse purchase and customer service experience in my life. Bought a MrCoffee coffee maker and it stopped working after 6 months. It took me so long to find how to reach their CS. The phone number for MrCoffee is out of service. I spent so much time trying to find how to get in touch with them that once I did, I was told the warranty of 1 year was void because it starts at the manufacturing date. Like that is information that a customer can know before purchase! A total waste of time and $

Be careful. They don’t inform on an automatic DD. Just take money out of your bank account without any notification

Do not buy a Sunbeam bread maker as they will not take my complaint about food safety seriously.I have found globs of black oil in the dough and this is the third machine I have had with the same fault. Not the company they used to be, and if you're thinking about buying an electric blanket make sure you read all the reviews about their products going on fire.

I bought a Parker Sonnet pen set in May 2007 with a lifetime warranty for material/manufacturing/workmanship defects.

The mechanism of the ballpoint pen Parker Sonnet Stainless Steel CT degraded over time and the clip/inner ringer/shaft to close/open the pen was defect. I.e. the upper and lower part of the pen would not close. It is obviously a material defect that is covered by the Parker lifetime warranty.

The repair service writes:

"Defekt: Defekte Kappe, Defekte Schaft
Reparatur: Ersatz des Ringes, Ersatz des Clips, Überholung, Ersatz der Spitze"

Defect: Defective cap, defective shaft
Repair: Replacement of the ring, replacement of the clip, overhaul, replacement of the tip.

Hence, they make you invest time, ask you to pay repair costs of 45,22 EUR for a ballpoint that Paker sells new at 75,10 EUR online. One can accept or decline, of course, I just declined. At least shipping costs two-way is for free; I assume that is why they need to recover them somehow.

But honestly, the manufacturing costs of this pen is probably below the shipping costs. They can just replace it with a new pen, would be cheaper than doing this sort of "repair".

Parker does not honor its lifetime warranty. A business that can't honor its words will fail sooner or later. I am done buying Parker. So you can expect they likely won't honor their 24 months warranty or whatsoever, but their repair service is just a unit of a once glorious business.

I am ready to talk to press to verify my complaint.

Reference no. 1: 47786207. Billing: F/C Receiver 0V478F. Service email ticket no.: 47786207.

I Purchased a brand new FoodSaver FS1110 handheld on 11/17/2024. It failed only a couple of months later, so I applied for the warranty, supplying a copy of the invoice showing that it was a new product, along with photos of the charger, various photos of the handheld unit and charger and the charger plug, clearly showing all of the requested information. FoodSaver refused my warranty claim, saying that it was a used product, however this was not true, as it arrived new in a sealed, unopened box. Because of the unreliability of FoodSaver products, I have had to buy a new FoodSaver unit in each of the following years: 2010, 2011,2012,2013,2015,2016,2020,2022, and 2024. Clearly, FoodSaver products are unacceptably unreliable, and FoodSaver does not stand behind its warranty, so FoodSaver is also a very unreliable Company

Our 1 year old Crock pot slow cooker (Newell Brand product) lid latch broke for no obvious reason. The company did not offer to replace the lid after multiple emails back and forth with photos, model numbers, etc. We will certainly be hesitant to purchase Newell Brands in the future, which includes Rubbermaid, Crockpot, Mr. Coffee, Sunbeam, apparently they acquire formerly quality product companies and " run them into the ground".....

Trust in the brand is certainly restored after an issue with a hot water dispenser. The speed of responses and the delivery of the replacement was excellent. Communication was given at every step of the process. Sensibly the company requests photos of evidence of the faulty product - and then with plug cut off to ensure not usable. So did not have to pack up and return which made the exercise less hassle.

I was bought a Rotring 600 3 in 1 pen for a gift last year. Unfortunately the base of the pen sheared off but the fantastic newell brands customer service shipped a new one out within 24 hours of contacting them.

Regrettably this too broke within a few months, again though, superb and communicative customer service sent a new one out rapidly.

I love the product, it's a shame the manufacturing quality isn't 100%, but I absolutely cannot fault the customer service.

I live in Israel and have been a loyal Newell Brands customer for many years, mainly buying their Parker Pens and their Breville UK products (Breville UK is a Newell Brands subsidiary rather than part of Breville Australia, which is forced to use another brand name in Europe because Newell Brands will not sell it the Breville name there). I recently bought a Breville UK personal blender from Amazon UK. The blender comes with two personal bottles, each of which has a two-part lid. Due to faulty design, the latch of the cover of the lid of one of the bottles broke when I tried to open it. I asked Breville UK to replace the lid but they refused. I asked Amazon UK to replace the lid but they were only prepared to replace the entire blender if I shipped it to them at my cost. I then e-mailed the Chief Customer Officer at Newell Brands, Mike Hayes, but he ignored my message. I finally e-mailed their CEO, Chris Peterson, but he also ignored my message. To my mind this is very poor service, poor customer relations, and a serious damage to the reputation of Newell Brands.

My daughter & I love their Crockpot Slow Cookers & we have owned one for 10+ years and recently we purchased a new one. We use it 2-3 times a week & the second time we used our new one the latch that holds the lid on broke. I contacted the company and explained the issue and asked if I could purchase a new lid? My daughter disposed of the box and paperwork not thinking we would have a problem with it. I explained that and was willing to purchase a new lid or a new crockpot entirely. Customer service asked me to take pics of the label on the bottom of the crockpot, the cord which holds a code, & a pic of the entire thing and I promptly sent them. The very next day I received an email that my new crockpot was being shipped. Why can’t everyone be as nice as they were. Best customer service ever and I will continue to enjoy my crockpot and I will purchase more from them in the future.

Lost count of the amount of paper mate pens I've taken out of brand new packaging and then had to throw away due to them not working, I wrote to them the latest time as it's the basic expectation that a pen will write and then they come back with a list of steps they want me to take including proof that it's damaged, photos of the pens, photos of the reference numbers so do all that and waste even more of my time due to them selling faulty products and they then send me ONE pen? In the meantime I've thrown 2 out of the packet of 5 away so it's a nonsense and wish I'd knew they would make me go to so much hassle for one pen as wouldn't of even bothered contacting them

Stopped using the paper mate brand for a long time due to faulty pens and working out expensive when you factor in all the ones you have to put in the bin unused and just bought one recently as they didn't have my usual, cheaper and a lot more reliable brand Zebra and then 2 out of 5 go in the bin unused so the one pen you sent just made me sure I wouldn't buy them again

Guess things are very tight at their company currently as they couldn't even send a packet for all the hassle and for them selling faulty goods so if you are that hard up give me your address and will send it back to you first class so you can keep it for the next person

Had a problem with our Dymo label machine purchased from a 3rd party. Wrote to Newell (Dymo) and got a great response from a Customer service person by the name of Anna. She gave us terrific advice how to get our machine working again ....and hey presto it works! Got to give credit where it's due. Thank you. We are a delighted user of your products.

These morons own Dymo, who have put DRM in their labels! Bad!