Great customer service. Extremely knowledgeable about their products, whilst not being pushy. They help you decide rather than coerce you into a sale, which is refreshing.
L'entreprise a répondu
Établissement
Changer d'établissementJohn Kempe Way, Camp Hill Middleway, B12 0HU Birmingham, GB
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Lisez les avis des autres
We had a brilliant experience at Sofology today. Sayed and Ismail went above and beyond to make our sofa purchase as smooth and stress-free as possible. From the moment we walked in, they took the tim... Voir plus
L'entreprise a répondu
Popped into our local Birmingham store. Tom was amazing from start to finish. No pushy sales, very patient (anybody that's sofa shopping with the wife will completely understand). After many sofa hop... Voir plus
L'entreprise a répondu
When we walked into the showroom we was welcomed by two members of staff and advised to let them know if we needed any help. We was given time to walk round and test the sofas, as soon as we decided w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de canapés
- Accessoires de meubles
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
John Kempe Way, Camp Hill Middleway, B12 0HU, Birmingham, Royaume-Uni
- 0344 863 9043
4,8
Excellent
1 k avis
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outstanding service
maz was excellent throuout the whole time from when we walked in till when we walked out after we ordered.He listened to what we required and helped us to purchase the required and not once did he push or rushed us to make a purchase. We would definitely recomend the location and the salesman named Maz
1 octobre 2025
Réponse de Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Compliments to Sayed and Saj for their service!
Compliments to Sayed and Saj for their excellent service, when we were buying our Sofas. Sayed was particularly helpful in making sure we had a smooth and efficient purchase despite a time crunch, while making sure all the necessary points were covered, and clearly communicating all the info we needed. Sayed was approachable, easy to talk to and considerate. Overall both staff members created a good environment, and we would shop here again and recommend to others.
8 septembre 2025
Avis spontané
Réponse de Sofology - Birmingham
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Réponse de Sofology - Birmingham
Hi there, thank you for taking the time to leave a 5-star review!😊
The process for buying was…
The process for buying was straightforward with no issues.
22 septembre 2025
Réponse de Sofology - Birmingham
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
I went to sofology today looking for a…
I went to sofology today looking for a sofa been looking for a few weeks now and a fella called Ismail was looking after me. We found the one we wanted and he provided me with a fantastic service from start to finish and I bought A beautiful one I recommend sofalogy to anyone who is looking for a sofa
20 septembre 2025
Réponse de Sofology - Birmingham
Thank you for your recommendation Mr Chester :-)
Highly recommend
Great customer service by the young lady Kush, we ended up buying 2 sofa sets from the store!!!!
18 septembre 2025
Réponse de Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Very helpful in buying our suite
Very helpful in buying our suite
Very knowledgeable in what we needed to know.
12 septembre 2025
Réponse de Sofology - Birmingham
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Réponse de Sofology - Birmingham
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Ismail was amazing
Ismail was amazing . Explained everything to us in detail and make sure feel comfortable. Offered us drinks . Excellent customer service
9 septembre 2025
Réponse de Sofology - Birmingham
Good afternoon, thank you for your review. We're pleased to hear that you are happy with the service provided by our teams in store. Have a great day 😊
Give you no time to make changes and processes are poor!
Customer services approach and processes are threatening and inappropriate for the amount of money you are spending!
I ordered a £3,500 sofa in store and had only 48 hours to amend, due to an error made in store by salesperson I called to amend 24 hours later. I was told someone would call me back within 24 hours… I was called back over 24 hours later! I was told I had only 30 mins to make a big decision because my 48 hours later window would be closed and the computer would not allow amendments! This left me unable to visit store to double check the fabric selection…
The sofa I chose in the end was cheaper than previous one and I was advised to sign more expensive credit agreement so basically sign for more credit than I needed by £500! This is all very very poor! I am still yet to receive a new credit agreement which is holding up my order… they need to significantly improve as I have found the whole experience stressful and threatening!
6 septembre 2025
Réponse de Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Upholstery chap sorted my sofa
I had the repair Chap visit as I had a slight imperfection in the fabric
He had a full replacement of the fabric
Solved the problem and all good
8 septembre 2025
Avis spontané
Réponse de Sofology - Birmingham
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Syed is a gem
Syed is an asset to your company. Polite, patient, friendly and knowledgeable. He is the reason why we will be purchasing from your company. He went through every detail and made sure our needs were met. He was also great with my kids while we was there.
7 septembre 2025
Avis spontané
Réponse de Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Réponse de Sofology - Birmingham
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
The sofa experience
Friendly, proprietorial and informative staff, excellent designs and colourways, good product mix and quality. Probably the most helpful staff I've experienced. Store layout great, dog friendly, what's not to like!
2 septembre 2025
Réponse de Sofology - Birmingham
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Amazing customer service from Kim
Amazing customer service from Kim, Sajid & the team!
Sajid explained the process and went through every fine detail regarding the sofa we liked. A few days later we went back to finalise our purchase and was approached by Kim who was very welcoming and helps complete our purchase. I do have to say the staff at Sofology over all are every polite and helpful keep up the good work guys :-)
29 août 2025
Réponse de Sofology - Birmingham
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Great service
Kim at Sofaology Birmingham provided a great service! Really patient, informative and professional.
1 septembre 2025
Réponse de Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The sales person was very friendly and…
The sales person was very friendly and he knew his work well. He gave us all the possible options that was available to users
30 août 2025
Réponse de Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Had such a lovely experience
Had such a lovely experience, Sajjad was amazing in the Highgate store. He really made us aware of everything about the sofas we liked. We spent a long time thinking about choices and he was super patient and informative. Thank you
30 août 2025
Réponse de Sofology - Birmingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Réponse de Sofology - Birmingham
Thank you so much for taking the time to leave us a review. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We hope you enjoy your new furniture!
great experience and the customer…
great experience and the customer service from Saj was amazing made it easy for us and helped us through the process too, top man
25 août 2025
Réponse de Sofology - Birmingham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
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