Phil in the chester shop was brilliant. We had called in a week or two earlier and Phil showed us a range of sofas. We couldnt decide so returned 2 weeks later. Phil remembered us, he was patient wi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementGreyhound Retail Park, 6 Sealand Road, CH1 4QQ Chester, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
We had a great experience here after being chased aggressively around another furniture shop we were greeted and advised that staff work on a none commission basis and just to ask if we needed help. O... Voir plus
L'entreprise a répondu
We experienced excellent customer service when visiting the store and no pushy sales tactics either! There are a large range of sofas to choose from. The staff are all helpful and know the products... Voir plus
L'entreprise a répondu
Very good salesperson, John, whom assisted us is all aspects of picking the correct suite. We were left to chose the suite we required and John gave us all the details regarding the purchase and our... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de canapés
- Accessoires de meubles
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
Greyhound Retail Park, 6 Sealand Road, CH1 4QQ, Chester, Royaume-Uni
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
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Réponse de Sofology - Chester
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Brilliant staff
Brilliant staff, very friendly and knowledgeable made it very simple and straightforward.
4 janvier 2026
Réponse de Sofology - Chester
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Réponse de Sofology - Chester
Hi there, thank you for your review. Another great review for Julie, we will make sure to pass this on! Have a nice day.
Staff very knowledgeable & helpful…
Staff very knowledgeable & helpful enabling us to make the right choice
Good range of sofas & fabric choice
3 janvier 2026
Réponse de Sofology - Chester
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Luan was excellant she took her time to…
Luan was excellant she took her time to explain all options and listened to what we needed she then put all together for a perfect experiance no pressure
2 janvier 2026
Réponse de Sofology - Chester
What a fantastic review, thank you so much for taking the time to write this 😊
The staff were very helpfull without…
The staff were very helpfull without being to pushy for a sale
3 janvier 2026
Réponse de Sofology - Chester
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Excellent customer service
Daniel from the Chester store was brilliant. Really friendly, articulate and helpful. He’s an asset to your company.
3 janvier 2026
Réponse de Sofology - Chester
Hi there, thank you for your review. Another great review for Daniel, we will make sure to pass this on! Have a nice day.
Wonderful pleasant experience store and what a amazing…
1st time in store and what a amazing experience thank you for leaving us alone to view your stock without the customery harassment from let's not name other stores . When we did ask questions we had a wonderful lady that gave us all the help and knowledge for all your sofas a wonderful pleasant experience that did lead to a sale not me walking out like the other stores .
30 décembre 2025
Réponse de Sofology - Chester
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Love love my chairs
Had a great experience in store the staff for all your help was Excellent very helpful and informative thank you very much
2 janvier 2026
Réponse de Sofology - Chester
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Sales advisor was friendly
Sales advisor was friendly, helpful, knowledgeable and not pushy giving us time to look at option before deciding on the one we wanted.
30 décembre 2025
Réponse de Sofology - Chester
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Réponse de Sofology - Chester
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Shop elsewhere!!! After waiting patiently for 10 weeks…
After waiting patiently for 10 weeks for our sofa to arrive what was delivered in no way resembled the sofa we chose in the show room.
We complained immediately and were told we had to "give it time to settle" we have followed every step of the complaints procedure only to be fobbed off and lied to.
The quality of the sofa is appalling, It is not what we ordered.
Sofology are no longer a quality company, the goods sold are substandard and cheap.
Adding insult to injury Sofology responding on Trustpilot so people are conned into thinking they're actually doing something about our complaint, yet another tactic and not worth the stress, it's now in the hands of our solicitors not an ombudsman working on behalf of Sofology!!
25 août 2025
Avis spontané
Réponse de Sofology - Chester
We are sorry to hear that you are unhappy carol. Please send your details on email to social.media.complaints@sofology.co.uk and we will take a look at your account.
Réponse de Sofology - Chester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Found the perfect sofa…
Found the perfect sofa…. And Nick was the perfect advisor… thanks so much.
29 décembre 2025
Réponse de Sofology - Chester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Julie at chester greyhound park was…
Julie at chester greyhound park was very helpful and made us very happy with the purchase that we made
1 janvier 2026
Réponse de Sofology - Chester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Réponse de Sofology - Chester
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Great experience all round with…
Great experience all round with salesman Pete very helpful & knowledgeable about the product.
30 décembre 2025
Réponse de Sofology - Chester
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
First class customer service
Nic was absolutely fantastic and a pleasure to deal with. She optimises what customer service should look like, as did all the staff in store. No pressure, no hard sales pitch, just great service and great product knowledge. Thank you for all you’re help today Nic
Kind regards Greg and jo
30 décembre 2025
Réponse de Sofology - Chester
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
It was great to have a browse around…
It was great to have a browse around then when we were ready the sales assistant answered my questions. Once I had found the sofa I wanted the salesman was very good, the paperwork was done promptly.
27 décembre 2025
Réponse de Sofology - Chester
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
The young lady called Nic.
The young lady called Nic that helped us pick our new furniture was so nice and very helpful and knowledgeable.
29 décembre 2025
Réponse de Sofology - Chester
Thank you for sharing your experience :-)
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