We had a great experience here after being chased aggressively around another furniture shop we were greeted and advised that staff work on a none commission basis and just to ask if we needed help. O... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementGreyhound Retail Park, 6 Sealand Road, CH1 4QQ Chester, GB
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Lisez les avis des autres
Helpful assistant who did not follow us around the store but was there when needed. Provided helpful information and did not pressure or rush us
L'entreprise a répondu
First thing to greet you as you enter the shop is a lovely smell. All the staff we met were friendly, helpful & polite but didn’t humbug you. The furniture was great, good quality, lots of choice, mos... Voir plus
L'entreprise a répondu
We experienced excellent customer service when visiting the store and no pushy sales tactics either! There are a large range of sofas to choose from. The staff are all helpful and know the products... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de canapés
- Accessoires de meubles
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
Greyhound Retail Park, 6 Sealand Road, CH1 4QQ, Chester, Royaume-Uni
4,9
Excellent
3 k avis
Demande des avis aux clients
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Sofa delivered and wrong specification
Sofa delivered and wrong specification
Ordered reclining
One half ok the other half of sofa wrongly delivered
72 hours I have to wait for a response ..
unacceptable
Let’s see if it gets sorted
Then we can review again
4 mai 2026
Réponse de Sofology - Chester
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Réponse de Sofology - Chester
Hi there, thank you for your review. Another great review for Luan, we will make sure to pass this on! Have a nice day.
Great friendly staff not at all pushy…
Great friendly staff not at all pushy and explained everything thoroughly. After visiting all the other sofa shops in the area sofology felt the easiest and best fit for us
9 mai 2026
Réponse de Sofology - Chester
Thank you for this great review Simon.
Our experience was great at sofology
Our experience was great at sofology , talked us through and explained everything also gave us plenty of time to think and have a look around
5 mai 2026
Réponse de Sofology - Chester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great experience from start to finish
I went into the store very quickly after another sofa retailer. And the difference of approach was completely different! Welcoming but not pushy. Then straight away the gent that dealt with us (me, my wife and 4 year old son) clearly wanted to help us and guide us to the correct choice. Very happy and probably wouldn’t even try anywhere else next time around!!
6 mai 2026
Réponse de Sofology - Chester
Wow, what an amazing review. Thanks Dez!
Réponse de Sofology - Chester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great service from Julia at Chester…
Great service from Julia at Chester branch, very supportive and knowledgeable
25 avril 2026
Réponse de Sofology - Chester
Hi there, thank you for your review. Another great review for Julia, we will make sure to pass this on! Have a nice day.
Great product just what we were looking…
Great product just what we were looking for. The lady that served us was very knowledgeable and helpful.
22 avril 2026
Réponse de Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Réponse de Sofology - Chester
Hi there, thank you for your review. Another great review for Phillip, we will make sure to pass this on! Have a nice day.
Loved my experience choosing my sofa…
Loved my experience choosing my sofa the consultant named NIC in your Chester shop certainly knew her job !!!
19 avril 2026
Réponse de Sofology - Chester
Hi there, thank you for your review. Another great review for Nic, we will make sure to pass this on! Have a nice day.
Réponse de Sofology - Chester
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Good service and help in selecting the…
Good service and help in selecting the sofa we chose.Very helpful staff. Not pushy and gave good advice.
19 avril 2026
Réponse de Sofology - Chester
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Lovely staff and great sofa choices.
Lovely staff. Very knowledgeable and friendly. Nice big shop with plenty of room between displays. Welcoming atmosphere. Great prices. Interest free credit is nice option!
15 avril 2026
Réponse de Sofology - Chester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
I was happy with agent that helped me…
I was happy with agent that helped me with choosing the chairs I chose to buy she explained every thing to me and my friend she was very helpful thank you Julia Lee
14 avril 2026
Réponse de Sofology - Chester
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Réponse de Sofology - Chester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Réponse de Sofology - Chester
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Fantastic
Fantastic, knowledgeable, helpful staff! Thank you so much, can’t wait for my new sofas to arrive!
13 avril 2026
Réponse de Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent service.
Having just brought a sofa off them my experience was excellent. The person that I dealt with knowledgeable not pushy answered every question clearly.
14 avril 2026
Réponse de Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Good advice and helpful friendly staff
11 avril 2026
Réponse de Sofology - Chester
Thank you for awarding us 5 stars!
Chester branch.
Chester branch.
Nic (Nicola) sold us 2 sofas today. We spent nearly 3k, more than intended, but delighted with our purchase. Nic was generous with her time, extremely knowledgeable and helpful and made the whole experience relaxed and pleasant. Well done, Nic. Excellent customer service.
17 avril 2026
Avis spontané
Réponse de Sofology - Chester
Thank you for awarding us 5 stars!
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