Customer service on day of purchase was excellent. Shirley made sure I was well looked after, taking time to cover all aspects/ concerns, such as design, measurements and fit. All options discussed un... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1D, Fife Central Retail Park, KY2 6QL Kirkcaldy, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great service at Kirkcaldy store. Crucially I was permitted time to browse without being hounded by sales person on my tail (something I value when shopping) After the first explaining what I was... Voir plus
L'entreprise a répondu
We just purchased our new sofa from Sofology in Kirkcaldy. Our experience was exceptional from start to finish. Our sales rep Janice went above and beyond to ensure we were well informed and there was... Voir plus
L'entreprise a répondu
coming in with a friend who could give constructive criticism. Allowed to look by ourselves knowing assistance was available if required. honest answers. good choice of the type we were looking for.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de canapés
- Accessoires de meubles
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
Unit 1D, Fife Central Retail Park, KY2 6QL, Kirkcaldy, Royaume-Uni
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Staff with great experience
Alison was the Lady who took great care of us in the Kirkcaldy branch and was very experienced and knowledgeable and couldn’t have been more helpful to us
6 avril 2026
Réponse de Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Alison, we will make sure to pass this on! Have a nice day.
Excellent service
Daniella was professional yet personable. She understood our needs and reassured us that our purchase choice was the right one for us. She answered all of our questions, gave us time to sit and think, made us a lovely cup of tea and never once told us off for not taking our shoes off!
4 avril 2026
Réponse de Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Daniella, we will make sure to pass this on! Have a nice day.
Good staff don’t rush you leave you…
Good staff don’t rush you leave you alone to make your own decision
27 mars 2026
Réponse de Sofology - Kirkcaldy
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Réponse de Sofology - Kirkcaldy
Thank you for awarding us 5 stars Betty :-)
Very good customer service and very…
Very good customer service and very good sofas very happy to purchase and very good price very co operative staff felt valued and very comfortable thank recommend to all 🙏
23 mars 2026
Réponse de Sofology - Kirkcaldy
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Sofology Kirkcaldy
Alison was so helpful at your Kirkcaldy store! She was knowledgable, patient and personable!
21 mars 2026
Réponse de Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Alison, we will make sure to pass this on! Have a nice day.
A positive experience with helpful staff - particularly Alison
Helpful staff; pleasant and patient and ran the extra mile- thanks Alison:)
24 mars 2026
Réponse de Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Alison, we will make sure to pass this on! Have a nice day.
Excellent service
Excellent service, easy to talk to and made the whole sale go through with ease
24 mars 2026
Réponse de Sofology - Kirkcaldy
Thank you for awarding us 5 stars Alan!
Great service
Great customer service, sales person full of knowledge and listened to our needs. Nice selection of suites at really competitive prices. Would highly recommend. Our second purchase in 3 years as an add on to our current suite.
22 mars 2026
Réponse de Sofology - Kirkcaldy
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Blair was absolutely amazing in helping…
Blair was absolutely amazing in helping me and my partner purchase our first sofa. As it was all completely new to us, we were a bit unsure going in, but he made the entire experience feel so comfortable and easy from start to finish.
He took the time to really understand what we were looking for, answered all our questions with patience, and guided us without ever making us feel pressured. His knowledge and friendly approach made a huge difference and turned what could have been a stressful decision into something genuinely enjoyable.
We couldn’t be happier with the service we received and would massively recommend Blair to anyone looking for help.
21 mars 2026
Réponse de Sofology - Kirkcaldy
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Blair. Thank you for taking the time to leave a review 😊
No pressure from the salesman
No pressure from the salesman to complete the purchase. Patient and helpful, giving good advice, while listening to our requirements. Would recommend!
16 mars 2026
Réponse de Sofology - Kirkcaldy
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Very helpful in the kirkcaldy store…
Very helpful in the kirkcaldy store helped with all the options I needed
2 février 2026
Réponse de Sofology - Kirkcaldy
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
BENZ SOFA RANGE
Alison sold me my sofa today. She was lovely and very knowledgeable. I can’t wait to see the sofas in my living room!
14 mars 2026
Réponse de Sofology - Kirkcaldy
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology, we can’t wait to deliver!
Great experience with Lawrence at…
Great experience with Lawrence at sofology in kirkcaldy, got exactly what we wanted and took no rush :)
14 mars 2026
Réponse de Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Lawrence, we will make sure to pass this on! Have a nice day.
The young girl who served us was very…
The young girl who served us was very professional and nice. She helped us with our choices and understood what we wanted.
11 mars 2026
Réponse de Sofology - Kirkcaldy
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
My shopping experience with sofology…
We were left for a short while to look around, which I like. Hate being pounced on as soon as you walk in the door. Once we looked around and found something I tried and liked we were shown other recliners similar to what I was looking for. Eventually decided on my original choice as it was extremely comfortable , the salesman took us through all the paperwork also extras we could have eg extended warranty. Very pleasant and very helpful. Decided to buy two chairs.
11 mars 2026
Réponse de Sofology - Kirkcaldy
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Réponse de Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Was a nice woman that helped us a few…
Was a nice woman that helped us a few times with my daughters purchase so nice .
22 février 2026
Réponse de Sofology - Kirkcaldy
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Had to make changes to our order
Had to make changes to our order. Dealt with in a quick and easy way.
12 mars 2026
Réponse de Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Réponse de Sofology - Kirkcaldy
Thanks for this fabulous review. We appreciate you sharing it with others!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.