It was just nice to walk in and not be hassled by sales people just as you walk through the door, we looked around found what we wanted and then ask for assistance. We then sat with the sales person w... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementC2, Fosse Park South, Everard Way, LE19 1UT Leicester, GB
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Lisez les avis des autres
Excellent customer service by the Store Manager and staff at Sofology in Fosse Park Leicester. They were not remotely pushy, but very helpful. A lovely place to shop.
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The staff in the Leicester store were knowledgeable and friendly without being pushy at all. I was told delivery would be 15 weeks and that’s exactly what it was. I was given a 3 hour time slot the da... Voir plus
L'entreprise a répondu
very helpful, polite and easy to get order done, contacted me when you said you would, no complaints at all, best regards ajmer chohan
L'entreprise a répondu
À propos de l'entreprise
- Magasin de canapés
- Accessoires de meubles
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
C2, Fosse Park South, Everard Way, LE19 1UT, Leicester, Royaume-Uni
4,9
Excellent
3 k avis
Demande des avis aux clients
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Réponse de Sofology - Leicester
Hi there, thank you for taking the time to leave a review. We're sorry to hear about your experience and would love the chance to make it right. If you'd like to discuss this further, please feel free to email us at social.media.complaints@sofology.co.uk with your review and order details.
Salesperson was very kind and friendly.
4 avril 2026
Réponse de Sofology - Leicester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Réponse de Sofology - Leicester
Thank you for awarding us 5 stars Ian!
Fantastic store
Fantastic store, well laid out and very friendly approachable staff. Gareth our sales guy was very helpful in explaining the details regarding the correct design and type, even made us aware of other options available to us.
So thank you Gareth you made our purchase very pleasant.
28 mars 2026
Réponse de Sofology - Leicester
Thank you for this amazing review Ian!
Not great every part of the sofa had a…
Not great every part of the sofa had a damaged back where it had been dragged. Took approximately three months to sort the repair after they cancelled the first appointment a day or two before they were due to come out. Had to keep chasing them in order to get it done.
20 juillet 2025
Réponse de Sofology - Leicester
Hi Mark, please email social.media.complaints@sofology.co.uk with your order details and your complaint and we will take a look at this.
Réponse de Sofology - Leicester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very professional and helpful.
25 mars 2026
Réponse de Sofology - Leicester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Réponse de Sofology - Leicester
Hi there, thank you for taking the time to leave a 5-star review!😊
Leicester Store
Leicester Store - Max was very helpful through the process of us buying our sofa, easy going and knowledgeable.
Ensured we were happy with everything, and was very thorough.
21 mars 2026
Réponse de Sofology - Leicester
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Arlo Suite.
The selection of sofas was extensive and Zainab who guided us and sold the Arlo suite to us was always on hand and very helpful but not in our faces.
15 mars 2026
Réponse de Sofology - Leicester
It is really appreciated that you took the time to share your kind words. We are glad to hear Zainab helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
We were looking for two sofas for our…
We were looking for two sofas for our new house. We were left to browse at our own pace without any pressure. We were asked if we wanted any assistance which we declined at that point. As we narrowed our options down the sales assistant then came back to offer assistance again without pressure. We ended up selecting two of the same model and colour and now are looking forward to delivery
12 mars 2026
Réponse de Sofology - Leicester
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Fabulous looking sofa
Fabulous looking sofa, and customer service from Max, looking forward to it arriving in June!
14 mars 2026
Réponse de Sofology - Leicester
Hi there, thank you for your review. Another great review for Max, we will make sure to pass this on! Have a nice day.
Gareth was helpful and friendly right…
Gareth was helpful and friendly right from the start. He listened to what I wanted and did his best to accommodate me. I was glad he didn’t put me under any pressure to buy and so I was able to choose the chair I wanted. I was also impressed by the new range of sofas and chairs now in store.
14 mars 2026
Réponse de Sofology - Leicester
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
An extremely knowledgeable and helpful…
An extremely knowledgeable and helpful salesman called Gareth. He was friendly. Not at all pushy and answered all questions immediately and with respect.
14 mars 2026
Réponse de Sofology - Leicester
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Gareth. Have a great day 😊
Very professional service from Gareth
Very professional service from Gareth, made our experience relaxed and enjoyable ordering our new sofa and chairs.
14 mars 2026
Réponse de Sofology - Leicester
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Gareth. Have a great day 😊
Very helpful cheerful staff
12 mars 2026
Réponse de Sofology - Leicester
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Katie who spoke to us in the shop was…
Katie who spoke to us in the shop was lovely and super helpful. We went to Fosse Park in Leicester where the shop is surrounded by other furniture shops (DFS, SCS and others) and Sofology had by far the least pushy staff in the store, which made me want to go with Sofology over the others before even sitting on a sofa.
9 mars 2026
Réponse de Sofology - Leicester
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Katie. Have a great day 😊
Sofa search
Sofa search. Having looked at a few places, I found a sofa that is comfortable, well made, looks great and a good price. Also, the assistant was warm, friendly, knowledgeable and very helpful.
5 mars 2026
Réponse de Sofology - Leicester
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Fantastic customer service
Honestly what a great trip to sofology in Leicester, it was nice to be able to actually walk around the shop and not be jumped on by staff the moment you walk in and they wait for you to come to them unlike other shops, we bought a sofa today with the lovely zainab who was so knowledgeable and gave us great advice and support through the process. While we are yet to receive our sofa so we can’t comment on that yet but the customer service was fantastic.
8 mars 2026
Réponse de Sofology - Leicester
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Réponse de Sofology - Leicester
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
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