Trail Appliances Avis 

Finally got a professional sales woman! Cliveden location. Please direct your business to P. Kaur for the best service anywhere we looked. She’s amazing

1 Star - Avoid Trail Appliances for Warranty Service

I bought a premium Bosch dishwasher from Trail Appliances. It died at 11 months, still under warranty. What followed was 4 months of nightmare service:

Technician said a part would be ordered. No updates for a month.
Trail said they’d contact Bosch for a replacement. Waited weeks. No call.
I was finally told it would be replaced. Set up 3 deliveries:
- Delivery 1: Unit “couldn’t be found” at the warehouse
- Delivery 2: Unit was dented, had to refuse them
- Delivery 3: Unit was again dented

I paid a lot of money to be without a working dishwasher for 4 months. I sent a formal complaint letter. Trail Appliances never responded.

If you buy here, hope nothing goes wrong. Because their warranty support and communication are non-existent.

If you want to be talked down to and gaslit by a guy in a suit, this is the place for you. To be fair, I was only looking to spend sub $400 for a Danby countertop dishwasher so I can understand not being a big priority. Boy was I wrong, the guy in the suit was the manager. Or so he told me multiple times.
I first walked into the store on a Sunday morning after a brief delay in opening as the manager had locked himself out of the store.
Impressive display room but no clear indication as to where to go to actually buy something. A guy asked what I was looking for from some sort of a bull pen. I responded with "I'm looking for a Danby counter top dishwasher" to which he replied "we don't sell that product here".
Google was showing that they did in fact sell that product, and that it was in stock. The Trail Appliance website confirmed they did sell it. The manager took notice of my inquiry and decided he would personally rectify it.
It's no wonder the staff are so lost if this guy was actually the manger. He was asking me to describe the Danby counter top dishwasher and give him the model number. In this age of technical advantage, this guy wants me to tell him which product he sells while he mocks and gaslights me. Telling me there's no such thing as a countertop dishwasher, only 'Portable Dishwashers". Danby's website says different of there own "countertop dishwasher"
After finally checking his computer system, he confesses they do sell them but not in store. I went through all that show, just to finally confirm they don't actually have it in stock.
The manager then offered me a $25.00 discount after I told him I'd take to Google reviews all while knowing that Trail Appliances is not subject to Google Reviews. How greasy is that?

Anyways, if you're looking for a shred of respect in this place, you might want to put on a suit.

Trail appliance falls short in every way after you purchase their appliances . I moved into a brand new construction with their appliance package and have never used them before , the first time I tried to use my dishwasher it did not work and the manual said the signal I was getting required a service call. They told me I had to wait a week because they only have two technicians and one was on holidays , then this morning they were scheduled to come I received a call at 8:15 AM saying the technician called in sick and I had to wait until Friday because they were completely booked and nothing they could do . Very upsetting to say the least . This was a brand new kitchen aid dishwasher that has never been used . DO NOT PURCHASE APPLIANCES FROM THIS COMPANY . There response to me was nothing they could do . Nobody cares anymore and it’s very apparent that once they have your money . Your on your own.

I would recommend going somewhere else for the appliance. I never get a response from the sales person. I have to constantly follow up with emails and phone calls. I would never purchase from them again. They have given me so much anxiety about my appliance package. The lack of professionalism is unbelievable and unexpected for such a large company. I am paying premium pricing for my appliances but I am treated like I don't exist as a client. I wish I took my business elsewhere. They don't deserve my money.

I bought an Asko washer and dryer.
A Scandinavian brand that is considered to be ‘high end’ and expensive. It was all for naught as the washing machine needed Parts which are impossible to get! (I’ve waited for over a year!)
However, Trail Appliances management and sales persons have been as helpful as they can with this extremely frustrating problem.
Trail Appliances though should not be selling a product that, as expensive as it was, is manufactured by a company (Asko) that has absolutely NO interest in supplying parts in a timely manner for aftermarket problems.

I had an invoice and an email in hand from the Victoria store. I followed all instructions. Called before I arrived, and the person at the front desk said that they could take my money, but not the product. I checked the day before and met with a sales rep. They had the product in stock and we agreed I would pick it up and it would not be delivered. I live 35 min away, meaning I wasted more than 2 hours only to be treated like crap. I cancelled the sale and went home empty. I had a bad experience. There is no value proposition in buying from this store. Highest price in town, agreements don't matter, and the focus was certainly not on me as a customer. Looking to buy from a local competitor.

Excellent service for the sale and installation of my new washer and dryer. On time professional service made sure I was satisfied with the job. If you want great customer service ask for Eric Reiter

Delivery was a gong show.

I requested a fridge order for almost 1 month. I provided the previous model number, and the product specialist recommended the wrong fridge with wrong dimensions. It took 2 weeks to delivery the first fridge. Now, I'm dealing with replacement their wrongly recommended fridge and the new replacement is still not placed and delivered. I followed up everyday, and it has been 1 month.

horrible experience, computer system not working. took half hour at least to place an order. almost walked out with the constant delays. placed the order but not confident the washer will ever arrive. fingers crossed

I find it very disappointing how little sales and services work to improve customer satisfaction. It feels as if the purchase is made and invoice given and then no communication after to let me know it is in for pickup. So I came two days late and find I have to wait another week because something being done with computers. My appliance is there but I cannot get it because of computer and salesman didn't warn me about this issue in advance. Very irritating

We have bought 4 appliances so far at the Victoria Store and will be purchasing one more in the near future. Our sales representative is Jen Jones. We found her very friendly (easy to talk to; not pushy) and very professional (knows her appliances and answered all our questions).

I purchased a cooking range in December 2020. I removed the blue clinging tape that comes on the unit and noticed a dent in the top of the control panel. I contacted Trail Appliances and they would not exchange the unit because I used it already. They offered me a 2-year warranty instead, which is another rip off. Today, the oven malfunctioned and burned everything (the broiler stays on during the bake cycle). I was told the control board needs to be replaced and the cost is $495 (inclusive). Long story short, Trail Appliances should have replaced the unit. Trail Appliances sells faulty items and expects it to be replaced every 6 years?! I would NOT recommend Trail Appliances to anyone!

I reached out to the email provided below. I anticipate an “offer” of a coupon discount on my next purchase, which will never happen through Trail Appliances again. I have already ordered a new range from one of Trail Appliances’ competitors.

UPDATE! I received a response indicating that the amount of time that has passed makes it not worthy of anything. The lifespan of their products appears to be 6 years.

Purchased a bosch washer & dryer. Delivery team Aakash Kumar & Ankush Avjala were excellent. They went above with the instalation. It was a very pleasant experience. That team is a keeper. Do like the online tracking.

I purchased a Thermador 30" Fridge and 30" freezer side by side combination for my new home, The fridge freezes food near the cold air inlet set at 37 degrees Fahrenheit . The freezer failed at 10 years of use, with no part available to repair it. Trail Appliances head management refused to refund the purchased price for these very expensive supposedly high quality appliances. They offered a 10% reduction of cost to purchase new, this is ridiculous when I have older refrigeration that are is operating perfect at 40 years of age.

Salesman Trevor Coulombe at Trail in Red Deer helped us pick out a dishwaher to replace a 10 year old leaking machine. The installer was excellent, very efficient & a good representative for Trail. Thanks to all.

I recently purchased a new show home in Calgary from Cardel Homes that was equipped with appliances from Trail Appliances. I have had problems with two appliances - a Whirlpool Microwave and a Riva wall mount chimney hood fan. Be aware that Trail Appliances does NOT service what they sell, rather they refer you to their suppliers . In this case Whirlpool referred me to a local appliance repair shop who declared the microwave unrepairable. I have yet to hear from Whirlpool about a replacement, and Trail Appliances refuses to help.
On the hood fan, Trail referred me to the distributor who has failed twice to get a local repair company to look at the unit. Again, Trail refuses to get involved. Trail Appliances certainly DOES NOT stand behind what they sell... they bounce you back to their suppliers who care less about customer service. Shame on you Trail and Whirlpool and Riva. I expect better - a one stop warranty repair should be your business model but isnt. When the time comes, I will be shopping anywhere BUT Trail appliances and these manufacturers.

I walked into Trail on Annacis Island and was greeted by Siti Delai. I had never shopped for appliances before so was leaning on Siti's expertise. He mentioned he had worked at Trail for the past 20 years so I figured he knew a thing or two. All I can say is that his patience with me was bar none. I asked alot of questions and it didn't even phase him. He was happy to answer any and all questions. I ordered all 4 appliances from him and will now wait for delivery which is not until beginning of February. He is a fabulous salesperson!!!

The Napoleon Rogue 425 grill is excellent, and the final financial resolution (price match and delivery refund) showed good commitment from Trail Appliances.

However, the purchase process was unnecessarily stressful. Delivery logistics were chaotic, marked by system errors and poor communication that caused significant friction.

Good product and good final financial resolution, but the administrative scheduling requires improvement.
I also had difficulty obtaining accurate product measurements from the manufacturer.